Marshal Mize Ford

It was awesome service im glad they waited til i got there to yell me of the double price then what it used to be there to yell me of the double price then what it used to be More

As always a very pleasant experience. Eric explained everything that was done to my vehicle. Service was completed in a timely matter and I was on my way! everything that was done to my vehicle. Service was completed in a timely matter and I was on my way! More

Excellent people no hassle treated excellent Thad Narramore was nothing but great I very pleased with PriceAlso very pleased the selection of vehicles to pick from Perry Williams did an excellent job Narramore was nothing but great I very pleased with PriceAlso very pleased the selection of vehicles to pick from Perry Williams did an excellent job selling me the vehicle very knowledgeable More

Fred is the best service writer of all time, He's the GOAT. He always takes great care of all of his customers even when we already work here! GOAT. He always takes great care of all of his customers even when we already work here! More

Excellent service performed on time as scheduled. Service Tech Kenneth was very professional and courteous. His overall self presentation demonstrated that he truly enjoyed his service tech position. He mad Tech Kenneth was very professional and courteous. His overall self presentation demonstrated that he truly enjoyed his service tech position. He made service a positive. A question: Why does this survey consider only the Sale, Finance and Management Departments? Where is the Service Department so their employees can be rated? More

(SOLD ME A NEW EXPLORE THAT HAD ALREADY HAD THE TRANSMISSION REPLACED PER A FORMER CUSTOMER CONCERN AND THIER OWN SERVICE RECORDS 1 MONTH PRIOR TO SELLING IT TO ME ) Sold me a (so called new) 20 TRANSMISSION REPLACED PER A FORMER CUSTOMER CONCERN AND THIER OWN SERVICE RECORDS 1 MONTH PRIOR TO SELLING IT TO ME ) Sold me a (so called new) 2020 ford explorer and failed to let me know that it had the transmission replaced already before I bought it from a former customer complaint. I am supposed to be the only customer. They had me sign the mileage statement claiming 53 miles . I did not verify and never have for a new vehicle. I have always trusted the dealer. After they prepped the car and fixed a minor scuff on the door I got it a few days later and on the way home noticed the mileage was almost 300 miles. I let it go. ( THAT WAS A MISTAKE)Took a trip to SD. and got stranded there with transmission problems, bad fluid leak. When I took it in to a SD. dealer he informed me that the transmission had been replaced in Dec of 2019. I bought the car Late Jan of 2020. I spoke to the dealer today and they pretty much blew me off and said that they had not done nothing wrong and they did not see the need to let me know that the transmission had already been replaced in this so call new explorer before they sold it to me. Not done with it yet. This was my third and last new vehicle purchase from Marsh Mize Ford in Chattanooga Tn. I never would have purchased this explorer if they had been honest enough to let me know the the transmission had already been placed JCLDayton Tn. More

Abel Vargas was very helpful & professional!! Was informative up front about the price increase of an oil change. Courteous & polite!! Wait time was shorter than told!! informative up front about the price increase of an oil change. Courteous & polite!! Wait time was shorter than told!! More

My Marshal Mize Ford Customer Service Representative was Superb. 😊 Love my New Bronco Sport! Want to keep it in tip top shape. Thanks again for everything. 👌🏻 Superb. 😊 Love my New Bronco Sport! Want to keep it in tip top shape. Thanks again for everything. 👌🏻 More

It’s hard putting into words the amount of gratitude I have for the sales crew especially Ron. They worked a miracle to help me drive a way in an amazing great car! I walked in feeling like there was no h have for the sales crew especially Ron. They worked a miracle to help me drive a way in an amazing great car! I walked in feeling like there was no hope with the car I had and walked out feeling elated with with a brand new car! More

Marshall Mize is always quick to help me! Best Ford place in our area by far. Thank you Kenneth for keeping good communication and quick service. in our area by far. Thank you Kenneth for keeping good communication and quick service. More