Marshal Mize Ford

I purchased an explorer here recently but won’t be I purchased an explorer here recently but won’t be purchasing another from them. I researched what my vehicle was worth before coming in so I knew a I purchased an explorer here recently but won’t be purchasing another from them. I researched what my vehicle was worth before coming in so I knew about what I should get but they tried to low ball me big time. I left and was called a few hours later and offered more so I ended up coming back in. Honestly I should have told them to kick rocks! Ive bought many cars in my adult years and this was by far the worst on customer service. They didn’t offer to clean my car up, it was late so I asked if I could come back the following Monday and was told by my sells person he would check into it (ok?). Never filled up my tank like every other dealer I have ever done business with does. My fuel light came on when pulling out of the parking lot. They absolutely lack customer service and only do the bare minimum. I tend to be a loyal customer and have purchased my last 5 or so vehicles from Mtn. View Chevy even having them get cars from other Mtn. view lots for me so I could buy from them. I would have never strayed if they had what I wanted on any of their lots at that time. I regretted it. If you want a great car buying experience skip these guys and go downtown Chattanooga where you feel valued! More

Abel Vargas was very friendly and very professional service Advisor. I arrived early and Abel got My truck in and out very quickly. Great service. service Advisor. I arrived early and Abel got My truck in and out very quickly. Great service. More

Greg Kraft was very friendly and accommodating. He helped me with using my Ford Reward points and took me to the parts center to order a back mat. He's an asset to your Service Department. I took hi helped me with using my Ford Reward points and took me to the parts center to order a back mat. He's an asset to your Service Department. I took his card as I would prefer him to be my "go-to" person in that department. More

Great Service! Eric Blankenship. was wonderful from scheduling the date to delivery after service, which included sanitizing my vehicle since I am high risk for covid. scheduling the date to delivery after service, which included sanitizing my vehicle since I am high risk for covid. More

Dealership was easy to schedule in for service and maintenance. Efficient in and out and all advisors were very courteous. A very service oriented group of people. maintenance. Efficient in and out and all advisors were very courteous. A very service oriented group of people. More

We’ve bought two new F-150’s from Marshall Mize. The service is always top notch. They get you in and out in a reasonable amount of time. service is always top notch. They get you in and out in a reasonable amount of time. More

Service advisor was very friendly. They got me in and out very fast. Overall I had a great experience at Marshal Mize and would recommend them to everyone. very fast. Overall I had a great experience at Marshal Mize and would recommend them to everyone. More

My second purchase in two years from Perry Williams. He is easy to deal with and prompt for any request I have. Perry is no pressure, I like that. is easy to deal with and prompt for any request I have. Perry is no pressure, I like that. More

It was awesome service im glad they waited til i got there to yell me of the double price then what it used to be there to yell me of the double price then what it used to be More

As always a very pleasant experience. Eric explained everything that was done to my vehicle. Service was completed in a timely matter and I was on my way! everything that was done to my vehicle. Service was completed in a timely matter and I was on my way! More