
Marshal Mize Ford
Chattanooga, TN
Filter Reviews by Keyword
By Type
Showing 1,267 reviews
From a recent oil change they found my brake pads needed attention. The rear brakes was very thin and could have caused damage to rotors and front were at a thickness that could wait a little longer. But I attention. The rear brakes was very thin and could have caused damage to rotors and front were at a thickness that could wait a little longer. But I trust the service advisor Kenneth and service manager that we discussed and I had all replaced. I had an appointment and soon as I got there I was greeted and in a short time my truck was headed to be worked on. Great job by all. More
The staff was great. Hassle free which is very important to me. I was very impressed with Sebastian! I love my car and very much appreciate all of you. to me. I was very impressed with Sebastian! I love my car and very much appreciate all of you. More
Great experience Arnie Piazza was my sales consultant (patient and knowledgeable) but the other consultants were also just as friendly with us as if they were making t Arnie Piazza was my sales consultant (patient and knowledgeable) but the other consultants were also just as friendly with us as if they were making the sale. Not one was "pushy" and that is refreshing Great experience. Good selection of vehicles. More
F250 Truck Timely, per my instructions and efficiently. Will continue to use your service. I am a person of very few words. A minimum count is not my idea o Timely, per my instructions and efficiently. Will continue to use your service. I am a person of very few words. A minimum count is not my idea of my comments. More
Excellent Sales Customer Service Sebastian Gray (Sales Consultant) is very honest, sincere, and is very committed to customer satisfaction. The quality about Sebastian that caught Sebastian Gray (Sales Consultant) is very honest, sincere, and is very committed to customer satisfaction. The quality about Sebastian that caught my attention the most, is his genuine interest and investment to best meet the customer’s needs/requests. Sebastian pays close attention to detail, is very personable, approachable, and really puts the customer at ease throughout the car buying process. I would not be surprised if Sebastian has received past accolades for his excellent customer service skills. In fact, if the dealership provided customers the opportunity to nominate a team member for Outstanding Sales Associate, Sebastian would definitely have my vote! In summation, my previous experience with various car dealerships left me feeling like a mere "guest" in the house. At Marshall Mize, I feel like I am part of the "family" and I have come home! Sebastian played an instrumental role in my arrival of that conclusion. More
Excellent service I have several vehicles serviced at this dealership, I can call and always be helped right away. Kenneth, Greg and Eric always get me in and out quick I have several vehicles serviced at this dealership, I can call and always be helped right away. Kenneth, Greg and Eric always get me in and out quickly. Thanks to Mitchell Kernea and his advisors for great work. More
oil change and tire rotation work done in a timely manner and good service. That is all I have to say. I tried to get a plastic cover piece for front passenger seat runner to co work done in a timely manner and good service. That is all I have to say. I tried to get a plastic cover piece for front passenger seat runner to cover bolt that attaches it to frame under warranty with no luck More
great service dept Always great service, I called in for availability to look at my truck. dropped off and repaired by the following afternoon. Kenneth went over the in Always great service, I called in for availability to look at my truck. dropped off and repaired by the following afternoon. Kenneth went over the invoice with me and explained repairs. More
Headlights The service was great, Kenneth was fantastic and customer focused. The price of the headlights and the labor to change bulbs was pricey and unexpecte The service was great, Kenneth was fantastic and customer focused. The price of the headlights and the labor to change bulbs was pricey and unexpected. More