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Marshal Mize Ford

Chattanooga, TN

4.8
1,267 Reviews

5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,267 reviews

December 30, 2024

Marshal Mize, as a whole, and Jonas are great! Jonas helped us find the exact vehicle we were looking for, and made sure we got the best deal possible. From start to finish, there was no pressure More

by KeriPR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Morgan, Sebastian Gray, Mike McArthur, Zach Ables, Jonas Rubright, Shaun Kesler
Dec 30, 2024 -

Marshal Mize Ford responded

KeriPR, Thank you for your kind words! We’re so glad Jonas and the team helped you find the perfect vehicle and made the process comfortable and pressure-free. We appreciate your trust in Marshal Mize Ford as well as your recommendation of us to others!

December 29, 2024

Staff was great service was fast. Don't have any complaints at this time. Thank you More

by d_mob67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hunsucker, Falicha Newton
Dec 30, 2024 -

Marshal Mize Ford responded

d_mob67, Thank you for your review! We’re glad to hear our staff provided great service and that everything was handled quickly. We appreciate your feedback and look forward to serving you again!

December 29, 2024

I'm rating the service visit, not the entire dealership. Service writer was friendly and knowledgeable. Cashier was super nice and efficient. More

by Al Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Maynard, Falicha Newton
Dec 30, 2024 -

Marshal Mize Ford responded

Al, Thank you for your review! We’re glad to hear your service visit went smoothly and that both our service writer and cashier provided friendly and efficient assistance. We appreciate your feedback and hope to see you again for your future service needs!

December 28, 2024

My purchase from Marshall Mize ford was a very great new car buying experience. Matthew the salesman was very informative and helpful in my Bronco purchase. Sebastian also worked with us on the final purch More

by Jack Brooks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gray, Zach Ables, Matthew Voyles
Dec 28, 2024 -

Marshal Mize Ford responded

Jack Brooks, Thank you for sharing! We're so glad to hear that Matthew, Sebastian, and Zach provided helpful and informative service during your Bronco purchase and ensured a smooth process for you to drive off in your new vehicle. Enjoy your Bronco, and please let us know how we can help you moving forward!

December 27, 2024

Best customer service and purchasing experience I’ve ever had. Matthew Voyles was our Sales Expert. He was very knowledgeable about their product line and helped me find the perfect truck for my needs. Servi More

by hvpickard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Voyles, Dylan Neely
Dec 28, 2024 -

Marshal Mize Ford responded

hvpickard, Thank you for sharing your feedback with us! We're thrilled to hear that Matthew provided the best customer service and helped you find the perfect truck for your needs. It’s wonderful to also know our service department has made a positive impression. We’re glad your Ford Ranger has exceeded your expectations—enjoy the ride, and we look forward to seeing you again!

December 26, 2024

We were in a time crunch, trying to purchase a vehicle before getting back to Florida. We worked with Matt, he is super personable, friendly salesman, and he went above and beyond with helping us! He stay More

by Evan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McArthur, Matthew Voyles, Mike Weeks
Dec 28, 2024 -

Marshal Mize Ford responded

Evan, Thank you for sharing your experience! We’re thrilled to hear that Matthew went above and beyond to make your vehicle purchase smooth and stress-free, especially with your time crunch. We’re so glad he made the process enjoyable for you. Congratulations on your new vehicle, and we hope you enjoy it! (And we’ll definitely ask Matt about his dogs!)

December 23, 2024

Dealership is conveniently located. People are friendly. My service advisor listens to my concerns and provides feedback quickly. More

by kbla55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
Dec 23, 2024 -

Marshal Mize Ford responded

kbla55, Thank you for your review! We’re glad you find our location convenient and our team friendly. It’s great to hear your service advisor listens to your concerns and responds promptly. We appreciate your trust and look forward to assisting you again!

December 21, 2024

Excellent Service a a a a a a a a a a a a a More

by richard.sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
Dec 23, 2024 -

Marshal Mize Ford responded

richard.sanders, Thank you for your feedback! We’re thrilled to hear you had an excellent service experience. We appreciate your support and look forward to serving you again!

December 18, 2024

Today December 18, 2024 I met with Service Advisor Falicha Newton concerning my 2024 F-150 for a complicated issue with my Sirius Radio Satellite System. Your dedicated Service Advisor determined thro More

by 226jerryhealy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Falicha Newton
Dec 18, 2024 -

Marshal Mize Ford responded

226jerryhealy, Thank you for sharing your experience! We're thrilled to hear that Falicha Newton provided exceptional service and resolved the issue with your Sirius XM Radio. We'll be ready to assist with the engine noise when you return in January. Thank you again for choosing Marshal Mize Ford!

December 18, 2024

Matthew was absolutely amazing, worked effortlessly to get a deal done. I've not been a Ford owner in over 30 years and he has brought me back home. I would definitely buy from him again! More

by todd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Voyles
Dec 19, 2024 -

Marshal Mize Ford responded

todd, Thank you for sharing your experience with us! We're thrilled to hear that Matthew provided such amazing service and made your return to Ford a memorable one. Welcome back to the Ford family, we're glad you're here!

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