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Marshal Mize Ford

Chattanooga, TN

Overview
Reviews
4.8
1,429 Reviews
Call Dealership (423) 875-2023
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5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,429 reviews

December 17, 2025

ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change More

by Rowe91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Morgan, Gary Phillips, Cody Hunsucker, Eric Blankenship, Jaime Harris, Kaleb Blanton, Dylan Neely, Jacob Rogers, Brian Erie, Mac Cate
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Dec 23, 2025 -

Marshal Mize Ford responded

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

December 10, 2025

Easy to deal with from the moment we called to the moment we drove off the lot! More

by Ken Saunders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McArthur, Paul Hubert
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Dec 15, 2025 -

Marshal Mize Ford responded

Thank you for the great feedback! We’re so glad everything was easy from the first call to driving off the lot. We appreciate you choosing Marshal Mize Ford and look forward to helping again in the future!

December 09, 2025

I enjoyed talking with a friendly staff while purchasing an Expedition. Jaedi’en Humphrey was especially helpful. More

by Curt Adams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaed'en Humphrey
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Dec 15, 2025 -

Marshal Mize Ford responded

Thank you for sharing your experience! ⭐ We’re so glad you enjoyed working with Jaed'en while purchasing your Expedition. Thanks for choosing Marshal Mize Ford!

December 09, 2025

Ian helped me get the deal I needed! I love my new 2025 ford explorer! More

by maceykbrashear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Williams
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Dec 09, 2025 -

Marshal Mize Ford responded

Thank you for the kind words! 🔑 We’re delighted our team delivered the customer service you were looking for. Your trust means a lot to us and we’re here whenever you need assistance in the future!

December 06, 2025

Very addressable. Easy to talk to. Was fast to approach us and show us the model we wanted More

by plb0919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bishop
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Dec 08, 2025 -

Marshal Mize Ford responded

Thank you for sharing your experience! 🌟 We’re glad to hear our team was easy to talk to and quick to help you explore the model you were interested in. We appreciate you choosing Marshal Mize Ford!

November 30, 2025

Awesome dealership and salesman. No pressure and was so helpful. Had me approved in no time! More

by jascobos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Doty
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Dec 05, 2025 -

Marshal Mize Ford responded

Thank you for the awesome review! 🎉 We’re so glad to hear your experience was pressure-free and that everything came together smoothly and quickly. Thank you choosing Marshal Mize Ford!

November 30, 2025

Nick, Gary, and Arianna were great helping us get the best overall value on the car we needed for our daughter. More

by Savvy buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Phillips, Ariana Smith, Nick Bishop
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Dec 05, 2025 -

Marshal Mize Ford responded

Thank you for sharing your experience! We’re so glad to hear Nick, Gary, and Ariana were able to help you find the best value for your daughter’s car. We truly appreciate you choosing Marshal Mize Ford!

November 26, 2025

Great service by Brad and the Marshall Mize team. It’s been my second purchase from them. Always a pleasure. More

by Friedjk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Doty, Ariana Smith
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Dec 05, 2025 -

Marshal Mize Ford responded

So great to hear this! 🚗 We’re thrilled Brad and the team made your second purchase just as enjoyable as the first. Thanks for being a part of the family!

November 19, 2025

Listening and knowledge by my salesperson Paul. Not pressuring. So helpful. Would definitely go back when I want another car. More

by Mjmom
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Paul Schonebeck
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Nov 21, 2025 -

Marshal Mize Ford responded

Thank you for sharing your experience! 🌟 We’re so glad to hear Paul’s knowledge and pressure-free approach made your visit such a positive one. We appreciate your trust and look forward to helping you again when you’re ready for your next vehicle!

November 18, 2025

Nick was excellent and the buying process was seamless! !! I would highly recommend this dealership!!! More

by charles.linton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bishop
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