Marshall Motor Company Inc.

Worst Service Department Experience. Completely unsatisfactory level of professionalism and customer care in the service department. We brought our Jeep Grand Cherokee in for service a Completely unsatisfactory level of professionalism and customer care in the service department. We brought our Jeep Grand Cherokee in for service appointment yesterday. At 4pm today, we still had not received any updates, so we called in to speak with service to inquire if the vehicle was ready to be picked up. Marcelo told her he did not know when it would be completed. She was given multiple explanations for the error one of which being they had sold the part 2 days prior. To exacerbate the issue, he also shifted the blame to her because of rescheduling the service appointment. I understand that parts can be mis-ordered or sold without proper communication. Instead of taking the time to communicate the problem in a timely fashion to me or my wife, your service department made no contact with us concerning any issues. Additionally, upon reaching out to inquire about the vehicle, we are met with excuses without a clear timeline as to when our vehicle would be repaired. More

Hi! Cody...Cody was phenomenal. I wanted a quick process, knew what I wanted and he was easy to work with and didn't haggle me at all. He even delivered Cody...Cody was phenomenal. I wanted a quick process, knew what I wanted and he was easy to work with and didn't haggle me at all. He even delivered my new vehicle and I live in Wichita. Would highly recommend and buy here again from Cody. Check hi out! More

Terrible experience. Was planning on driving from KC to pick up a new Durango R/T. The following morning, when I was about to start my trip, that’s when they decided to inform me that I was going to have t pick up a new Durango R/T. The following morning, when I was about to start my trip, that’s when they decided to inform me that I was going to have to pay 5,000$ over MSRP because of the market shortage. Oddly enough, they weren’t willing to give me anymore money in either one of my two trade ins that they claimed they needed. Criminals. More

Took my 2016 Rogue in for a repair. Diagnosed the problem. Ordered part. Scheduled date to repair. Had issue fixed same day as promised. Appreciated. Thank You Jason and Monica. problem. Ordered part. Scheduled date to repair. Had issue fixed same day as promised. Appreciated. Thank You Jason and Monica. More

Thank you Wayne Bays. I recently purchased a used vehicle from Marshall Motors. I had the pleasure of working with Wayne Bays as my salesperson. He was amazing throughout t I recently purchased a used vehicle from Marshall Motors. I had the pleasure of working with Wayne Bays as my salesperson. He was amazing throughout the process. Wayne answered my questions, made me feel welcome, and made my truck-buying experience a positive one. I would recommend Wayne to anyone that needs a new or used vehicle. I also want to thank his teammates that supported him. I worked with the sales manager, Bruce Dedonder, and the finance person, David Blacketer. The team was excellent, professional, and caring. Thank you Marshall Motors. More

This was my teenage sons first vehicle purchase. They were great at explaining the process as we went along. Friendly fast purchase! It was a great experience. were great at explaining the process as we went along. Friendly fast purchase! It was a great experience. More

Thanks Arthur Fair for helping me find my new car. Your done an awesome job answering questions. Your a 10 in my eyes. Thank You done an awesome job answering questions. Your a 10 in my eyes. Thank You More

Worked with Brian Mason to start. Brian is excellent, patient, no pressure guy who gives you the info you want while letting you explore. The rest of the team managers, finance, and shop ‘prep’ guys are patient, no pressure guy who gives you the info you want while letting you explore. The rest of the team managers, finance, and shop ‘prep’ guys are all top notch. Felt valued and appreciated as a customer. More

Very professional and found exactly what I was looking for. Truck was priced fairly Great warranty Team was polite Worked hard to find vehicle I was looking for for. Truck was priced fairly Great warranty Team was polite Worked hard to find vehicle I was looking for More

Awesome Experience We had a very positive experience with our salesman, David Blacketer. He is so knowledgeable about Jeeps. He listened to our wants & found us the pe We had a very positive experience with our salesman, David Blacketer. He is so knowledgeable about Jeeps. He listened to our wants & found us the perfect fit. Also, David explained many of the features to us so we felt comfortable driving our new Jeep. Jeremy Lloyd did a wonderful job explaining the extended warranty options to us. Overall we had a positive experience with the staff at Marshall Motors. Thanks, The Howie's More