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Martin Auto Group

Los Angeles, CA

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63 Reviews

12101 West Olympic Blvd

Los Angeles, CA

90064

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63 Reviews of Martin Auto Group

November 07, 2016

Great Experience buying a new Cadillac a truly exceptional experience at this dealership when i bought a new Cadillac. I am extremely pleased with new ATS, and my purchase experience with M More

by carbuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorenzo Edwards
September 12, 2016

WORST CAR BUYING EXPERIENCE I WAS JUST TRYING TO BUY NEW ESCALADE SALES PERSON WAS VERY NICE BUT AS SOON AS I MET THE SALES MANAGER WILLIAM LEE I RUN OUT OF THE DEALERSHIP . IF More

by MICHELLE 2302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
WIlliam Lee
January 17, 2016

Very efficient place for hard to find parts . Had a hard time finding a part for my Chevy Malibu, called several dealerships. Very courteous staff on the phone and they had the part waiting for me More

by Tommygunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wish I could remember the guys name in the parts department
Jan 20, 2016 -

Martin Auto Group responded

Thank you for the feedback and for the recommendation. It is great to know that our staff's courteous customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials! All the best, Reggie Shelton – Service Manager - reggies@martincad.com

December 27, 2015

Great Experience buying a New Escalade Mary K. Mosqueda was absolutely delightful. She radiates positive energy, is very knowledgeable and made the experience of buying our new Escalade eas More

by brettob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary K Mosqueda
Dec 30, 2015 -

Martin Auto Group responded

Thanks for your outstanding review and congratulations on the new Escalade! I am pleased to hear that Mary was easy, knowledgeable, and very positive. We strive to provide excellent customer service, and I’m glad that this was the case for you. Please let us know if there's anything else we can do for you. Drive safe! Kind regards, William Lee - Sales Manager – williaml@martincad.com

September 20, 2015

SUPER SERVICE We had a truly exceptional experience at this dealership when we bought a new Cadillac. The entire transaction was simply a pleasure. Special mentio More

by London Cadillac Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WILL and ANDREA, Joe Baba, Mary K Mosqueda
Sep 23, 2015 -

Martin Auto Group responded

We sincerely appreciate your feedback. At Martin Automotive Group, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a wonderful experience. Mary, Sandra, Joseph, Andrea and Will are valued members of the Martin Automotive Group team and they all strive to provide excellent service! Congratulations on your new Cadillac! We look forward to seeing you again in the future. Thanks again! Best regards, William Lee - Sales Manager williaml@martincad.com

July 19, 2015

A positive Experience! If you are interested in purchasing a pre-owned vehicle, you should check out the Martin Auto Group. I just purchased a vehicle and my sales rep was M More

by Teacher25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon assisted with all of the financial documents. He was helpful and friendly...., Scott Allen, Mary K Mosqueda
Jul 21, 2015 -

Martin Auto Group responded

All of us at Martin Automotive Group congratulate you on your new purchase. Mary is a great addition to our sales team and we are glad you had the opportunity to work with her. Her ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make her an irreplaceable member of our staff. We will be sure to pass along this great feedback. We look very forward to seeing you again in the future! Best regards, William Lee - Sales Manager – williaml@martincad.com

July 14, 2015

My dream car. Mary k hosqueda was nice and help me find my dream car. If you need someone to help you find a car that you'll love, I recommend Mary Kay at Martin Ca More

by Jonathanparamo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary k hosqueda , Mary K Mosqueda
Jul 15, 2015 -

Martin Auto Group responded

We appreciate you taking time to leave us a great review! Mary is a great asset to our team, so it does not surprise me that she was able to get you set up with your dream car for you. Thank you for your recommendations. If you ever need anything in the future, please don't hesitate to let us know. Take care! Kind regards, William Lee - Sales Manager – williaml@martincad.com

May 25, 2015

Best car sales experience ever! I leased a new GMC Terrain with no trade-in. I shopped online directly with dealers and through buying services. Carlos Clemente made an offer via ema More

by gmcbuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Clemente
May 26, 2015 -

Martin Auto Group responded

We appreciate your feedback and are happy to hear that Carlos was able to assist you throughout the process. At Martin Automotive Group, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make every experience as smooth and easy as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best Regards, William Lee - Sales Manager – williaml@martincad.com

December 04, 2014

Service department sucks My tow truck has been in service for going on two months and they still have not figured out what's wrong with it. They installed a brand new eng More

by Mrwesidetow
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Estrella, Chris Hines
Dec 05, 2014 -

Martin Auto Group responded

We would like to thank you for providing us with this feedback. We pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact us at your earliest convenience so we can work on a solution. Thank you. Sincerely, Chuck Collins – Service Manager - chuckc@martincad.com

October 17, 2014

Nice Dealership I am considering making a purchase of a Cadillac from your store to me. I have been online checking out and seeking the advice from the service depa More

by DkKnight1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie Shelton
Oct 20, 2014 -

Martin Auto Group responded

Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you decide to purchase a vehicle or if you need anything else at all, please feel free to visit us anytime. Remember to check out Facebook and Twitter for exclusive content and deals. Sincerely, Jorge Virgen - Sales Manager – jorgev@martincad.com

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