Martin Chevrolet

Brought the car back in after only after picking up 2 days prior for the same issue they had to order parts after picking car up had to bring it back they forgot to bolt the air filter so getting air int days prior for the same issue they had to order parts after picking car up had to bring it back they forgot to bolt the air filter so getting air into engine was running horrible brought it back because it still wasn't shifting correctly they did something to it unknown told to drive it and see how it felt called them the same day told them the car was having issue when I put the car in reverse and I take my foot off the brake the car exceletated without putting my foot on the gas pedal the same as in drive car just takes off without putting my foot on the gas pedal which is dangerous took it back they're saying it's normal and since the code isn't coming on they did they're job they did it twice 1st time for almost 800.00 second tune 2 days after the first job another 1300.00 and when they do the camshaft which is what they repaired twice they have to reprogram the computer and they stated they had an issue with that now since no code on even though they caused this issue I have to go in network mechanic for my extended warranty if It has to go back to the dealership I have to get permission but wait will another mechanic. Want to repair someone else's issue or is that they'll say has to go back to the person who did the camshaft which is part of the transmission and engine they really put me in a bad place car is unsafe and now I've gotta spend 2 days of my time going from mechanic to mechanic getting permission fir repairs that shouldn't be there if it was done correctly but martin chevrolet says it's normal for a car to excelerate in drive and reverse without using the gas pedal and they won't check it even though they did the work not good customer service More

Clean and professional courtesy service. I was pleased and satisfied with the overall experience. Thanks. I was pleased and satisfied with the overall experience. Thanks. More

Martin Ortiz and team took care of my vehicle with the utmost professionalism. Communication was constant and helpful. utmost professionalism. Communication was constant and helpful. More

I had my Cadillac serviced when Mike Palmer was still with the service department. Despite the incessant calls to lure me back, my recent experience has left me thoroughly disappointed and questioning th with the service department. Despite the incessant calls to lure me back, my recent experience has left me thoroughly disappointed and questioning the professionalism of the management. The dealership had been persistent in encouraging me to return for service, but the situation took a turn for the worse when they decided to host a repurchase (Lemon) on behalf of GM. The day the paperwork for the repurchase was supposed to be received at their dealership, I received an email notification that left me utterly dismayed. The dealership had informed GM that they couldn't proceed with the transaction due to issues with hosting the traction. What's more disheartening is that there was no accompanying apology or explanation for this sudden change of plans. This level of unprofessionalism is unacceptable, especially when dealing with matters as significant as repurchases. As a loyal customer with numerous GM vehicles, I expected a higher standard of service and communication from Martin Chevrolet. Instead, I am left with a sense of frustration and a growing reluctance to trust them with my business in the future. Considering the number of local dealerships and the willingness to travel a bit further, I would rather explore alternative options for my future automotive needs than risk another disappointing encounter with Martin Chevrolet. It's disheartening to witness a previously reputable establishment fall short of the standards I once associated with them. More

On 10/16/23 I brought my vehicle in for a diagnostic. I picked my vehicle up on 10/17/23 and was informed the parts had to be ordered and I would receive a call within 7 days. I sent an email to the mana I picked my vehicle up on 10/17/23 and was informed the parts had to be ordered and I would receive a call within 7 days. I sent an email to the manager Mr. Morales a few days ago regarding the status of this part delivery and haven't received a response via email or a call from any service member informing me that my vehicle is ready for the parts to be completed on my vehicle. This is very poor customer care on the service department because it's not hard to reach out to a customer and advise on the status. I have purchased my vehicle and even had a family member buy a vehicle from this dealership but now I will not recommend anyone else to this dealership because it definitely feels like the customer service has declined and no longer value customer satisfaction. I'm very disappointed in how this has been handled. More

My experience with you guys was great, the sells department was very helpful, made my decision easy department was very helpful, made my decision easy More

I have nothing but good things to say about Martin Chevrolet. I have owed a Chevrolet for over 20 years and have used the other local dealerships in the past for service. Not one of them compares to t Chevrolet. I have owed a Chevrolet for over 20 years and have used the other local dealerships in the past for service. Not one of them compares to their level of repair and service. They are very fair and honest. I always use Julio who is the top guy there. Tell him Jim sent you. That’s me in the picture in front of my Equinox. VERY SATISFIED CUSTOMER. More

Please ! ! Go get your car serviced at a different dealer, its simply not worth the headache. I understand its one of the few dealerships in the south bay area ! Go get your car serviced at a different dealer, its simply not worth the headache. I understand its one of the few dealerships in the south bay area but its not worth it. My 2010 Camaro SS was leaking a bit oil and coolant so I decided to take it to the dealership so it could be repaired properly. After one week, my car was ready. Upon receiving my bill it was higher than the price we agreed upon over the phone but I simply paid it because I wanted to just go home after a long day at work. During the drive home I noticed my dash cam had been disconnected. This was a concerning because there is no reason for the camera to need to be unplugged unless they were going to do some shady activities. Once I arrived at home I parked and began to investigate the dash cam footage to see how long it was unplugged. Before I was able to determine this, a ton of red/orange fluid start spewing from under the engine bay. Turns out they didn't properly secure the transmission cooler line. After waiting for the tow truck to take it back I spent the rest of my Friday scrubbing my driveway. They made little to no effort to make things right. I will not be trusting Martin Chevrolet with my vehicle in the future, I suggest you don't either. Take your chances at the next closest dealership. More

Very good service visit experience. Routine oil service, and undone service bulletin was taken care of while I waited. Work was completed sooner than promised, and lobby/waiting are wa Routine oil service, and undone service bulletin was taken care of while I waited. Work was completed sooner than promised, and lobby/waiting are was very comfortable. More