Martin Chevrolet

This is the worst business in the South Bay!! Since buying our car in 2009, we have had issue after issue with it and been faced with nothing but rudeness and total incompetence when bringing in it for buying our car in 2009, we have had issue after issue with it and been faced with nothing but rudeness and total incompetence when bringing in it for repairs!! To add insult to injury, they tout themselves as a friendly/family oriented business and my experience with them has been very dishonest and unfair! This morning was the last straw when given an invoice for a new transmission on a 2007 GMC Yukon with only 70,000 miles on it with "NO CHARGE" next to all parts and labor and a total of over $800 as the balance. When asked what the $800 covered, the less than helpful lady behind the counter rolled her eyes and took out a second invoice (the dealer's copy) with charges on it and no explanation on why there were 2 versions of our settlement. When we asked the service representative to give us a breakdown of charges, he merely wrote on a scrap of paper and his number wasn't even close to the figures we were shown on the secret "dealer" invoice. We asked him to explain and he said taxes.....hmmmm we calculated with tax at that point and it was still off!! We brought this to his attention and his response......"we use a GMC calculator". I had no idea GMC has their own mathematical equations! We spoke to GMC directly and they offered to cover 80% of the charge and when we asked this dealer about their portion, they merely responded with we did everything we could. We immediately called GMC again directly and they have NO RECORD of our repairs........save yourself time and money and stay away!! They not only lack customer service skills but are downright offensive when spoken to. The manager of operations insulted us on a personal level and the ladies behind the counter and their whispering/eye rolling/and loud gasps for air were just TACKY!!! STAY AWAY!!! More

Since I was having issue with battery which is under warranty, and brought to the dealer. After inspection, they said there is nothing wrong with it, and they cannot replace it with a new one. After few warranty, and brought to the dealer. After inspection, they said there is nothing wrong with it, and they cannot replace it with a new one. After few weeks, I had the same issue, and brought to the dealer, and still the same response. Also, they gave me a loaner which is way too small for what I drive. I do not understand why they call it "loaner". It does not repalce any mean... After been inspected twice and was told there is nothing wrong with it, I am still having issue. There must be something wrong with the mechanich there. Also, I asked them to replace it with a new one, but they say unless they find anything wrong with it they cannot. Also, they mentioned that they do not represent GM or Chevy since they are just franchisee so they cannot do much. They should know "doctrin of agency"!!!! NEVER GO THERE FOR SERVICE! More

When I go to Martin Chevrolet and see Elton in the service department, I always know I will get good, honest service! They do what they tell me they are going to do and advise me on what they find an service department, I always know I will get good, honest service! They do what they tell me they are going to do and advise me on what they find and what needs to be done in the future. Great service! More

This is a graet dealership;I've been going there for over a year. Ed my service adviser and Edgar my mechanic have always been fair and honest with my repairs. Peter P at the front parts counter is awesome, a year. Ed my service adviser and Edgar my mechanic have always been fair and honest with my repairs. Peter P at the front parts counter is awesome, he always greets me by my name and is great about finding parts for my 1996 K1500. Cindy my cashier is great, always greets me with a smile and a warm welcome. Martin Chevrolet treats me like family and I recommend them highly. More

The service dept is a scam for any person who wants service and is not covered by a waranty. This my first time coming here to get service on my 1994 geo metro 3 cylinder engine. They quoted me 500 dol service and is not covered by a waranty. This my first time coming here to get service on my 1994 geo metro 3 cylinder engine. They quoted me 500 dollars for a tune up consisting of replacing spark plug wires and cap. Mind you this car only has 3 spark plugs with easy access. They also wanted 800 dollars to replace timing belt, I took it else where to a private mechanic and he quoted me 350 for all of the above which is 950 dollars cheaper. I felt insulted by this dealer prices. I see many other reviews and they all appear to be fake five star ratings done during the same months and with duplicates done by guest logins.One reviewer I followed and he put out over 2,500 reviews all 5 starfor various companies. If you see a five star rating be aware for fakes. More

Price gouging on simple repair at 200-300% of competitive Price gouging on simple repair at 200-300% of competitive prcing. Inability to diagnose simple issues. Returned to the dealer within 10 days when o Price gouging on simple repair at 200-300% of competitive prcing. Inability to diagnose simple issues. Returned to the dealer within 10 days when original repair and diagnoses proved incorrect. More

Fred was awesome! He was very friendly and informative. I was not sure what I was looking for when I came in, but he led me in the right direction. I will definitely come back again when I need a new car in was not sure what I was looking for when I came in, but he led me in the right direction. I will definitely come back again when I need a new car in the future! More

This dealership's staff always seems to go out of their way to be helpful and take care of your problem the first time. No matter what issues I have had in the past, they always take care of them right aw way to be helpful and take care of your problem the first time. No matter what issues I have had in the past, they always take care of them right away. I can't say enough about the entire staff. More

Both of my driver side lock actuators had gone bad with only 28k miles on my Chevy Tahoe and my warranty had just expired. Robert Buhl took the time to explain the situation, review my suv's condition, an only 28k miles on my Chevy Tahoe and my warranty had just expired. Robert Buhl took the time to explain the situation, review my suv's condition, and did the service free of charge. He even threw in an oil change. I was extremely satisfied with the customer service that I received. I typically do not go to dealership service centers due to some bad experiences in the past but I would highly recommend Martin Chevrolet's service shop if all their service technicians treat customers as Robert Buhl did. More

NO customer service! Today I had my worst service NO customer service! Today I had my worst service experience of any dealership I have ever visited in the country and will now make sure to post m NO customer service! Today I had my worst service experience of any dealership I have ever visited in the country and will now make sure to post my experience on every review site I can find! No one should have to deal with Martin Chevrolet. After buying two new mirrors because someone stole both of mine your service department tried to charge me $40 EACH to help me pop them in because they were not fitting. I have installed the mirror before and it is a 1 min job when it fits correctly with no tools required. Seen when was your service fee $80 for 5mins work? Are you now charging $960 an hour? Please correct me if I am wrong but that is insane! Then when I asked the service manager what the hourly rate was he flat out lied to me say “we don’t have an hourly rate.” While never taking a break from eating his popcorn. Then to top off my experience, your parts counter guy was flat rude when he told me I was effecting his income because he worked on commission and the fact the mirrors he sold me 3 mins earlier didn’t fit my Tahoe didn’t matter. I should just pay the $80 to service because that is how you work and he wanted his commission. Then he had the xxxxx to tell me because their were finger prints on the mirror the next person would want a discount. I could careless about his commission for walking from the parts desk to the back that is his job and if their were fingerprints earn your commission and wipe them off! I will never be back to Martin and I will recommend to everyone I know to stay away. More