Martin Dodge Jeep Chrysler

Service was scheduled at 2pm,it was after 3pm before vehicle was finally taken back for recall repair.. vehicle was finally taken back for recall repair.. More

Every aspect of my experience with dealership and service department has been a waste of time. department has been a waste of time. More

Absolutely terrible experience with this service department. I brought my Mopar Certified Pre-Owned 2022 Grand Wagoneer in for what should have been a warranty repair. Instead of standing behind department. I brought my Mopar Certified Pre-Owned 2022 Grand Wagoneer in for what should have been a warranty repair. Instead of standing behind the warranty that came with the vehicle, I was told the repair wouldn't be covered because they found corrosion and suspected prior collision damage. The problem is that no one could explain anything. I wasn't shown photos, wasn't given any evidence of a collision, wasn't told how the corrosion supposedly caused the failure, and wasn't shown what part of the warranty excluded the repair. All I received was a vague note on paper with no real explanation. If this vehicle truly had enough corrosion or prior damage to void warranty coverage, then why was it certified and sold as a Mopar Certified Pre-Owned vehicle in the first place? That makes absolutely no sense. It felt like the decision had already been made there was no attempt to submit the warranty claim or prove to me that it cannot be covered. I bright the car in with an air ride leak that did not affect drivability or even hinder the performance. But when I picked it up the hood was still unlatched and the air suspension would not function at all. I took it in for a leak and left with a completely failed system. The only thing they offered was to tow it away if I was not comfortable driving it. I would not recommend this dealership's service to anyone. They do not honor MOPAR CPO Warranty. More

Had an absolutely wonderful experience. Micah is probably the best service manager running this facility better than any other garage customer service I’ve ever received Micah is probably the best service manager running this facility better than any other garage customer service I’ve ever received More

These guys gave me an accurate estimate and time to repair my truck. I was hoping that the repair would last as I had a 400 mile trip to make and it did work out well. repair my truck. I was hoping that the repair would last as I had a 400 mile trip to make and it did work out well. More

Great customer service. Went in for tire rotation. Was told need 2 back tires at dealership in Memphis. Apparently not true. Went in for tire rotation. Was told need 2 back tires at dealership in Memphis. Apparently not true. More

Everything went well, the service was good and employees were polite and helpful to my wife were polite and helpful to my wife More

Excellent customer service. They were on time with my appointment. Very friendly and helpful. I like the updates that they send. They were on time with my appointment. Very friendly and helpful. I like the updates that they send. More

They got me in quickly, very nice and accommodating. They knew exactly what was wrong They knew exactly what was wrong More

I was very well satisfied with the service department, taking care of my vehicle within a reasonable amount of time taking care of my vehicle within a reasonable amount of time More