I had negotiated a trade with Mark Harrer via email and phone calls over multiple days. The offer email came that said I was approved through xxxxx bank at xx.x interest rate, with a payment of xxx.xx. I agreed to the purchase/trade of my current vehicle.
I was driving from over 100 miles away. Mark said to let him know when I would be there and he would have the truck and paperwork ready.
Arrived, drove the new vehicle, they assessed my trade and then the long wait came. Considering I have purchased 18 vehicles since I was 16, I knew what this wait was. The past 4 vehicles I have purchased have been by phone call, email, and even a text message. All I had to do was show up and sign. When there was a delay, I knew there was a problem.
After about an hour, Mark returned with the sales manager, Chad, and Chad profusely apologized and said "I figured the rebates wrong yesterday." He completely owned the mistake and said he was going to work on some things. He came back with an offer of $15 more per month and 3 additional payments. This related to about $3,000 total out of pocket over course of time. I asked for my keys back and they asked me to wait and let them try some more things. After another long wait, Mark came in and said "Let me fill your truck up man, I am sorry." I asked if that meant we were done? He said yes and I asked to speak to the GM. I also refused the offer of filling up my tank. It was a kind gesture, but does not come near to the inconvenience of taking off from my scheduled work (self-employed), driving over 200 miles, the credit inquiries, and disappointment of not getting the vehicle that I had desired.
So, another man got involved. John Bryant - internet sales manager. He said to let him make a call. He came back and said "look man, we just got off the phone with the owner and he said 'get another $500 from the guy and sell it', so let's just do that." I said, "that is $1200 after financing." he argued that he didn't have anything to do with the financing part, etc. Then said "just give me $500 and that settles it." I said "I don't have $500." He said, "don't you have a debit card? Come on man, don't cut off your nose to spite your face. Don't let $500 kill this deal." (classic bait and switch tactic IMO). I asked what the new payment would be if I paid the $500...it was $5 more per month for 72 months than agreed upon. I said, "so, it is really $800." He looked at Chad and Chad grasped his face in frustration and then slapped his hand down on the desk and said, "my payment is $5 higher than what we told him...yes." I asked for my keys and turned around and walked away.