The Martin Dodge Jeep Chrysler service department was amazing. We broke down on the interstate nearby while traveling North from TN; when we called for help, the service adviser we spoke to took the matter very seriously and quickly arranged to get us safely to the dealership. Upon our arrival, she was the epitome of customer service and went way above and beyond to ensure we had everything we needed. As for the repair, she presented lots of options for us to consider, was mindful of keeping our cost down when sourcing parts, etc., and even stayed late to make sure all of our bases were covered, without the slightest indication that it was any inconvenience to her, though I'm sure it must have been.
They finished the work when they said they would, and we were kept well-informed along the way. The final bill came in under the estimate, and they threw in a surprise discount I wasn't expecting.
I have not historically been a fan of car dealership service departments... have had some pretty bad experiences elsewhere; with that said, these folks are doing everything right... I just wish they were closer to home. Do yourself a favor, bring your car here for service... seriously.