Martin Dodge Jeep Chrysler

Service Appointment I brought my car in for an oil change, had to make an appointment and then they tell me that it will be awhile because they’re behind—Okay, so be it. I brought my car in for an oil change, had to make an appointment and then they tell me that it will be awhile because they’re behind—Okay, so be it. Then, I hear my car started and I quickly learn whoever is driving it, cannot drive stick shift well (AT ALL). I said something to the people over in service about whoever is driving my car, I got a rude response. Last time I will be bringing my car over here due to lack of customer service and because whoever was driving my vehicle probably burnt up my fairly new (expensive) clutch a bit. Also, had to come to the Dodge dealer because the Mitsu dealer shut down and moved their service into the Crysler-Jeep-Dodge dealer. More

Purchase of a Dodge Grand Caravan My wife and I called into Martins to see if they had eny used Dodge Grand Caravans for sale. We met the sales Manager Mark Harrah and he said that the My wife and I called into Martins to see if they had eny used Dodge Grand Caravans for sale. We met the sales Manager Mark Harrah and he said that they had just traded for one but was not cheched or cleaned yet but we could try it if we wanted. The van drove great and he made a good deal for us so we prchased the van. Mark said it would be a few days before we could pick it up so they could go through and check it out and clean it. The day we picked it up we see it out front all cleaned and looking nice. Mark was waiting to turn over the van to us and also had filled the van with gas. Thanks for a great perchaseing exsperiance and will be dealing with Martins again. Thanks Tom More

Worst experience yet I have had trouble with this dealership in the past. After my third visit for the same issues that were not corrected the first time, I can barely giv I have had trouble with this dealership in the past. After my third visit for the same issues that were not corrected the first time, I can barely give a 1 star rating. After having my vehicle for a month, nothing had been done. After a month I was told they did in fact detect a clunking sound coming from the rear of the vehicle. The service manager told me to drive the vehicle until the problem worsened and maybe they would be able to fix it later! What a joke! 0 of the 5 issues with the vehicle were fixed over the month they had my vehicle. I eventually had to take my keys back and leave, only to take it elsewhere and pay out of pocket when it was covered under warranty. More

Air Bag Replacement I was there at 8 a.m. and left my truck for service. The courtesy car was ready and took me home promptly- the lady driving it was nice. They called w I was there at 8 a.m. and left my truck for service. The courtesy car was ready and took me home promptly- the lady driving it was nice. They called when repairs were completed and the driver came quickly and brought me back to get my truck.. the only negative was that I tried to call the Service Department and could not get through. Everything worked out well. More

AWESOME I have purchased 18 new vehicles in my life so far, From all over the country. But this dealership is the VERY BEST I have ever Experienced. From the I have purchased 18 new vehicles in my life so far, From all over the country. But this dealership is the VERY BEST I have ever Experienced. From the 1st person who answered the phone to my salesman, and everyone I met. These People ROCK. AWESOME. I will be telling everyone I meet that this dealer is the place to buy your vehicle. LOVE U GUYS. Sincerely Tim More

Repairs jeep Left Jeep at shop. Scheduled appt on Tuesday. When I called 2 days later, they had no evidence that I had an appt. yet they had my keys. They emailed Left Jeep at shop. Scheduled appt on Tuesday. When I called 2 days later, they had no evidence that I had an appt. yet they had my keys. They emailed me an appt. reminder. Then had the nerve to email me about a missed appt. when they had my Jeep and keys in their possession. More

Service department They went over my car found what was wrong and fixed it they were very polite and courteous they didn’t try telling me I needed something I didn’t They went over my car found what was wrong and fixed it they were very polite and courteous they didn’t try telling me I needed something I didn’t More

Had my 2014 chrysler 200 serviced They do good service most of the time but did have one incident that they didn’t put oil filter ring on the cap so it blew all the oil out and I was s They do good service most of the time but did have one incident that they didn’t put oil filter ring on the cap so it blew all the oil out and I was stranded on side of road for over 3 hours to avoid blowing motor up then after finally got it back to the shop right b4 they closing they didn’t want to give me no loaner had to see manager and argue another 30 min b4 I got one then got my car back the next day and it still had oil blown on the top of motor took it to clean myself they said didn’t hurt motor but I’m really not so sure if it did or not it does have a little jerk in the motor when excelerating that I just started noticing but other than this the buying process was great they took care of me More

Buying new vehicle Selena and her group were great to work with. She helped these two technology illiterate people get our phones set up and on our way. Thank you Selena and her group were great to work with. She helped these two technology illiterate people get our phones set up and on our way. Thank you More

Oil cooler replacement Replaced the oil cooler and all seems fine. Only complaint is that they left oil all over the engine from the leak and replacement. Service advisor wa Replaced the oil cooler and all seems fine. Only complaint is that they left oil all over the engine from the leak and replacement. Service advisor was nice. More