
Martin Dodge Jeep Chrysler
Bowling Green, KY
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This was my first time going to this particular dealership for an oil change. I had just bought the vehicle and it has always been dealer serviced so I wanted to continue to do so. When I checked i dealership for an oil change. I had just bought the vehicle and it has always been dealer serviced so I wanted to continue to do so. When I checked in I verified that my air filter would be checked. I was told that it would be included in the multi-point inspection. When I went to pick my van up, I asked if the cabin air filter was checked as well. The guy said "it should have been". I had a feeling it hadn't been, so I went to an auto parts store and pulled it out myself. It was filthy. I do understand the cabin filter is a pain to get to and it was a Saturday morning. So that I can forgive, but since they didn't check that one I thought I would go ahead and check the air filter under the hood to be sure it was okay. It was very dirty. The guy was literally right beside it to pour in the oil and he didn't even bother to check it. I'm just lucky I happen to be a woman who knows something about cars and could change the filters myself, but based on this experience I will not be returning. More
I recently purchased a 23 Charger RT. I had the oil changed for the first time today at Martin Dodge Service in Bowling Green, Ky. Upon my arrival Jessica, Trish and Mo personally gree I had the oil changed for the first time today at Martin Dodge Service in Bowling Green, Ky. Upon my arrival Jessica, Trish and Mo personally greeted me with a huge friendly welcome to the Dodge Family and their service department. They were kind and very efficient in getting me in and out of service. My Tech guy Cody was awesome as well as he answered all of my questions. He was very friendly and professional and allowed me to look at my new purchase while he had it up on the rack. I am very happy with Mo, Trish and Jessica and will continue to take my new purchase to their service department. DAH More
Trish greeted me with a smile and plenty of kindness. This dealership is concerned about their customers needs always. They went over every step taken to deliver safety to me. This dealership is concerned about their customers needs always. They went over every step taken to deliver safety to me. More