
Martin Dodge Jeep Chrysler
Bowling Green, KY
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Jessica was very professional and courteous. She is very knowledgeable and always get me in for service as quickly as possible. She is amazing and easy to work with. One time I called her with a She is very knowledgeable and always get me in for service as quickly as possible. She is amazing and easy to work with. One time I called her with an issue I was having and was about to spend a lot of money elsewhere to get fixed and she told me what she thought it was and I came there and got it fixed and saved a lot of money on something wasn't even the issue. More
This was my first time going to this particular dealership for an oil change. I had just bought the vehicle and it has always been dealer serviced so I wanted to continue to do so. When I checked i dealership for an oil change. I had just bought the vehicle and it has always been dealer serviced so I wanted to continue to do so. When I checked in I verified that my air filter would be checked. I was told that it would be included in the multi-point inspection. When I went to pick my van up, I asked if the cabin air filter was checked as well. The guy said "it should have been". I had a feeling it hadn't been, so I went to an auto parts store and pulled it out myself. It was filthy. I do understand the cabin filter is a pain to get to and it was a Saturday morning. So that I can forgive, but since they didn't check that one I thought I would go ahead and check the air filter under the hood to be sure it was okay. It was very dirty. The guy was literally right beside it to pour in the oil and he didn't even bother to check it. I'm just lucky I happen to be a woman who knows something about cars and could change the filters myself, but based on this experience I will not be returning. More