Martin Honda

Martin Collision Center Review I would not recommend Martin Collision Center, located at 298 E. Cleveland AVE. in Newark, DE. I took my Kia in for a repair to my drivers side door I would not recommend Martin Collision Center, located at 298 E. Cleveland AVE. in Newark, DE. I took my Kia in for a repair to my drivers side door in May 2019. Scheduling took three weeks and when I received the vehicle, I noticed swirl marks in the paint. In the sunlight, it looked terrible. I wrote to the dealer less than two weeks later "The 2017 Kia repair on the door is showing a lot of buffing circles, is that normal (I'm hoping not). Is this something that can be fixed?", I included a picture and they asked me to bring back the vehicle. They said that it could be buffed out with some polish. This was not correct information, another repair shop told me they skipped a step in the repair, using only one buff pad instead of two. When using only one buff pad on dark colored vehicles, it does not present well. Again, it wasn't done correctly and when I picked up the vehicle, no one was willing to get my car from the back lot and one of the employees actually said "I only do that for paying customers". Well, if you had done it correctly the first time, I wouldn't be here. Honestly, do you think I was to not have my car again for another day? I ended up taking to another collision center for repair and sent an email to Martin Collision and no response from them. I would not recommend this shop unless your insurance company has some sort of deal with them to guarantee the repair for life (or something to that affect). The best thing about this collision center is the new coffee machine they have. That's about it. More

quick & easy the whole process from looking online to actually purchasing was very easy and seamless. after submitting for a quote online I was contacted quickly a the whole process from looking online to actually purchasing was very easy and seamless. after submitting for a quote online I was contacted quickly and able to set up an appointment. the process of purchasing was very easy and everyone was a pleasure to work with. More

new car purchase Good salesperson to work with, fair deal on price, trade in. But TIME consuming to do the purchasing process -- should and could be a bit quicker. Good salesperson to work with, fair deal on price, trade in. But TIME consuming to do the purchasing process -- should and could be a bit quicker. More

Very professional and accommodating Mark Tribuani was very helpful, knowledgeable, and willing to ensure I got the car I wanted. During my initial visit, I was comparing the Pilot and th Mark Tribuani was very helpful, knowledgeable, and willing to ensure I got the car I wanted. During my initial visit, I was comparing the Pilot and the Odyssey. He explained all features and encouraged me to drive both. During the second visit, I made an appointment with the internet team to save some time to have an Odyssey Elite ready, the car was not ready. This was not a reflection on Mark, he did not know I was coming, but when I asked for him, he quickly got the same model car I wanted to retest-drive while the trim I wanted was being driven to the dealership from nearby. During the third and final visit, after many emails, I thought I had everything set. Mark had the car detailed, looking gorgeous- and I realized the interior gray was not what I thought- I thought it’d be darker like my previous Honda. Mark did not bat an eye, he quickly called to have another car brought up. He had it detailed while I went to dinner to feed my kids (he even checked on the restaurant to make sure it wasn’t packed) since the paperwork took longer than I thought- again, not a reflection on Mark, just how it is. When I returned, he went over the technology so it wouldn’t be so overwhelming and shared resources that would quickly remind me what he showed me, first salesperson to take that much time doing that to ensure I get the most of all the bells and whistles in my Elite. As for the car, if a minivan can be pimpin’- this is it! More

Returning Customer This is the best dealrship I have been too. The people are so friendly and knowledgeable and go out of there way to help you with all your needs. This is the best dealrship I have been too. The people are so friendly and knowledgeable and go out of there way to help you with all your needs. More

Amazing Alex is awesome, he helped us from the second we walked and he has even checked in since we drove off the lot. He is very diligent to getting the best Alex is awesome, he helped us from the second we walked and he has even checked in since we drove off the lot. He is very diligent to getting the best option for you! More

Personalized Service I felt appreciated by the service that Shari Godwin showed in handling the purchase of our Honda Passport and Honda Accord vehicles. From the beginnin I felt appreciated by the service that Shari Godwin showed in handling the purchase of our Honda Passport and Honda Accord vehicles. From the beginning, Shari was attentive and showed that she cared about her customers. When we finally decided to go ahead with our purchase with this Honda dealership, Shari was fantastic down to every detail! She insisted on perfection with service needs as we wanted a few extra's like a car hitch for the Passport and the colors that we wanted. Everything was just perfect! More

Civic fun This is my 12 car from Martin dealerships best place on Earth to purchase a vehicle from the wonderful Managers the knowledgeable sales staff and ever This is my 12 car from Martin dealerships best place on Earth to purchase a vehicle from the wonderful Managers the knowledgeable sales staff and everyone else involved with the buying experience. More