Martin Mazda

This dealership was awful. We only went in because you can't order a car online, unfortunately. We knew exactly what we wanted & came in with a no haggle pricing guarantee. We spent almost an hour liste can't order a car online, unfortunately. We knew exactly what we wanted & came in with a no haggle pricing guarantee. We spent almost an hour listening to him try to convince us any way possible to buy the in stock vehicle that didn't meet our specifications. He emailed us at home within hours, he followed up again asking what he could do to get us in the in stock car within 48 hours. I told him exactly why I wasn't buying a car from him and asked not to be contacted, yet we receieved another call & a letter within the next week. Get a clue. When you're spending that much on a new car, it would be nice if they respected you enough to order what you wanted. More

Sales manager was very misleading in price quotation assuring me it was the best deal "out there" and how he had to move over 35 cars this month an then did absolutely nothing to rectify a $1,000 higher assuring me it was the best deal "out there" and how he had to move over 35 cars this month an then did absolutely nothing to rectify a $1,000 higher price charged by Martin Dealership then any other Mazda dealer in the area when it was relaized only 8 hours later..Don't trust Martin Dealership.. More

I went over to Martin Kia in Newark in early December 2010 to test drive the new Kia Optima sedan. Not so fast! I was told they have two Kia Optimas -- but then they said that they had none of them at th 2010 to test drive the new Kia Optima sedan. Not so fast! I was told they have two Kia Optimas -- but then they said that they had none of them at the dealership. Instead, I should go to over Christiana Mall and look at the Optimas parked over there at the entrance to the new Target Superstore. I said I needed nothing from the Mall just then, and instead please call me when they actually get a 2011 Optima in the dealership that they can, you know, actually SELL. For money, you know. Left my contact information, filled out the form, etc. This was exactly TWO MONTHS AGO. And NOBODY had bothered to call me from Martin Kia as of February 9, 2011. Nobody. So, on January 31, 2011 I went over to the other No. Delaware Kia dealership in Wilmington and asked the first available salesman there about the 2011 Kia Optima. He immediately responded that they do not sell the Altimas, and if I want one, I should go to another dealer instead. Too bad the Kia of Wilmington salesman was not told by someone over there that Kia is supposed to be making and selling the Optimas, and not some other car maker. Maybe I should go over to a Nissan dealership next to see if they have the Kia Optimas? But enough of the incompetent Delaware Kia "dealers." Next, I will drive up to Pennsylvania to see if these Kia dealers are of the same overall quality there as well, or maybe a tad better. I may go to one or two more Kia dealers, but if this incompetency continues, I will simply pick another brand. Too bad for Kia spending so much advertising money on fancy TV spots on their good looking Optima, when their dealers obviously cannot even begin to line-up, demo, and sell this car. More

I was told my credit was poor and could only get a 12% I was told my credit was poor and could only get a 12% interest rate, when I went elsewhere I qualified for 1.9%. I obviously did not take Martin's ' I was told my credit was poor and could only get a 12% interest rate, when I went elsewhere I qualified for 1.9%. I obviously did not take Martin's 'deal.' Instead of withdrawling my info., they had finance companies send me letters that my request for financing was denied. WOW! Now those denials of credit are on my credit report. I think that is unethical and fraud. Be carefulll! More