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Marty's GMC - Service Center

Kingston, MA

4.6
932 Reviews

932 Reviews of Marty's GMC - Service Center

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June 01, 2019

General maintenance leads to expensive problems After leaving service center for general maintenance my ac. motor blower started making noises. I brought the truck back two days later and they said More

by Robf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Lenny Lima, Lisa Keohan, Derek Izzo, John Kesten
Jun 05, 2019 -

Marty's GMC responded

Rob, I am sorry that you feel that our service was terrible. It is true that if debris is in the blower motor for a prolonged period of time it could cause a failure. However, that was not the case here. In this case the bearing failure was identified immediately and upon inspection there was no debris found. Unfortunately, as vehicles age and accumulate mileage (92,000) the probability of failure increases. If there is something that I can do that would lead you to reconsider Marty's as you servicing dealer please let me know. Kevin Ihlefeld General Manager

May 30, 2019

Service The service personnel were professional and helpful, the service rendered was timely, and of high quality. However, the cost of parts and labor are More

by M.VERG_500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor
May 29, 2019

Polite, courteous, professional From making an appointment to getting the work done, each individual I spoke to was professional and polite. I was very impressed with their business More

by TJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Guessing at names- sorry but I don’t remember
May 23, 2019

Excellent service, amazing staff Thank you so much for an exceptional service visit, my first here and I am so glad we came. Got great pointers on some features of my car that I didn More

by Slb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019

Best service and friendliest personnel. Always bring my car to Martys the people are so knowledgeable and helpful. I’m always confident that any work done on my car will be done correctly an More

by Donnak87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor, Brian Kelly, Mike K, Bill, Peter
May 14, 2019

My truck came out with more problems than it went in with. I’m disgusted by the fact that they wanted more money to fix something they took out of the fuse box that didn’t have to come out and I had to fix it More

by Timmy B Kingston
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Connor in service is the only one I dealt with.
May 13, 2019

The best. They're very professional, do the job right The first time, make sure you are please d with The work that they did on your vehicle, They are the More

by Nedo56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Izzo
May 13, 2019

Great experience could not of asked for anything more. Helpful with the whole process. Answered all of my questions that I had. Will recommend to others. More

by miket10061
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Lima, Lisa Keohan, Derek Izzo, John Kesten
May 08, 2019

Good first experience Good service, very polite and informative. Would use them again for service that was not covered under new car purchase. Service area snacks are also More

by Mike1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019

Super great! Connor Stewart was friendly and courteous right when I walked in the door. Connor was easy to deal with and extremely helpful in getting me what I wa More

by radario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CONNOR SCOTT STEWART, Lenny Lima
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