Maserati Alfa Romeo of Wilmington Pike

My experience was absolutely seamless. Communication was thorough, the service was stellar, and the professionalism exceeded expectations as I had forgotten items in the loaner vehicle and Communication was thorough, the service was stellar, and the professionalism exceeded expectations as I had forgotten items in the loaner vehicle and they took action to get them back into my hands. They changed the way I view a generally daunting task! More

I've had good experiences with them and not so good experiences. My last experience wasn't so good. I took my car in for an oil change, and waited for a while before I was told there were other thing experiences. My last experience wasn't so good. I took my car in for an oil change, and waited for a while before I was told there were other things that needed to be done and it would be 3-4 HOURS. I wasn't offered a car or a ride, and when I arranged for my own transportation back home, I found my car not in the garage being serviced, but out front in the parking lot next to the space where my ride was parking. When I finally found someone to ask about this, I was told that there was another vehicle in line before my car and mine would be serviced after that. I WAS NOT called with an update later in the day and when I decided to call THEM, to find out when it's get my car back, the dealership was closed! After waiting until the mid afternoon the next day updated, I called THEM and they said it would be later in the day! When I complained that a day and a half was far from the 3-4 hours I was quoted, they said it could be ready by the time I got there. After all of the warranty work had been completed, my oil change (what I went in for) was over $300! I wish I had been informed that a basic oil change would cost so much, as I was not financially prepared for that amount. The customer service was not what I'd experienced previously, which of course was disappointing. More

Charged me $1,300 to diagnose and fix an issue. Several trips back & forth later, the issue has not been fixed, they refuse to refund the erroneous $600 “diagnosis fee”, handed me my keys with a sh Several trips back & forth later, the issue has not been fixed, they refuse to refund the erroneous $600 “diagnosis fee”, handed me my keys with a shrug, and have since ghosted me. One of the worst ordeals I’ve ever dealt with at ANY dealership. More

Very helpful and always finding ways to help clients solve their car issues in a timely manner solve their car issues in a timely manner More

Very precessional sales men , good leadership, The knowledgeable information is very good to know and you actually feal comfortable confiding in The guys knowledgeable information is very good to know and you actually feal comfortable confiding in The guys More

Service went great! Brought It in for a seal leak that happened to be covered under warranty. Brought It in for a seal leak that happened to be covered under warranty. More

It took much too long to evaluate my car. I only asked for 2 minor things to be looked at I only asked for 2 minor things to be looked at More

I have had a few bad experiences with this service center. Last time they actually put the wrong tires on the car after a specific conversation and quote took place. As a result the tires I didnt wa center. Last time they actually put the wrong tires on the car after a specific conversation and quote took place. As a result the tires I didnt want wore out in 7k miles like they always do because they are trash. This time around...the oil change was 30.percent higher than last time with no communication regarding significant higher prices. It is time to go back to the main line which is an additional 45 minutes away but worth it. More

Very professional and courteous. Always does a great job taking care of my car and gets me in quickly. Always does a great job taking care of my car and gets me in quickly. More

Excellent customer service ! !! Timely and efficient. Thank you very much for your help it is greatly appreciated !! Timely and efficient. Thank you very much for your help it is greatly appreciated More