Maserati Alfa Romeo of Wilmington Pike
Chadds Ford, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 2:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 2:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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They got me in without an appointment and corrected the recall within 2.5 hours. Also provided next service recommendations. recall within 2.5 hours. Also provided next service recommendations. More
Worst dealership experience of my driving life of 35 plus years!!! I initially drove my car to the dealership because of a flat tire. After leaving the vehicle, I was given a loaner so I could return to work years!!! I initially drove my car to the dealership because of a flat tire. After leaving the vehicle, I was given a loaner so I could return to work. Later, Amanda from the dealership called and informed me that I would have to pay $5,500 for brake repairs, otherwise I would not be allowed to drive my vehicle out of the dealership. I was told that if I did not approve the repairs, I would need to arrange for a tow truck to remove my own car from Maserati’s possession. I explained that I had driven the vehicle to the dealership myself, and if they believed there were any safety concerns, I was willing to sign a liability waiver so I could drive my car out. Unfortunately, she refused to accept that and insisted that the car could only leave by tow truck unless I approved the repair. I have owned multiple Maseratis in the past—I already sold one and was planning to purchase another vehicle soon. After this experience, however, I decided to walk next door to the Mercedes dealership and purchased a GLS 450 instead. For a dealership representing a luxury brand, this type of customer treatment was extremely disappointing. The approach felt unnecessarily rigid and more focused on forcing expensive repairs than on maintaining a long-term customer relationship. Needless to say, I will not be returning. More
Very, very good As long as everything keeps working well, the vehicle and I need to bring it back. That's where I'll come. Everything was very positive. the vehicle and I need to bring it back. That's where I'll come. Everything was very positive. More
I was very upset that rep Amanda, said “I need new tires” and “LEGALLY” we can’t let you drive your vehicle. The vehicle belongs to me & Amanda tried detaining it over a declined repair. This felt like, high and “LEGALLY” we can’t let you drive your vehicle. The vehicle belongs to me & Amanda tried detaining it over a declined repair. This felt like, high-pressure sales language, not a legal reality. Saying that it is illegal for me to take my own vehicle is misleading. Due to unlawful possession of my property, I was going to call local non-emergency police for assistance however; Maserati ended releasing my vehicle to Moppert repair,I signed a waiver and then purchased 4 brand new tires.Please don’t treat your customers this way. Amanda’s customer service was HORRIBLE!!! Oh, and Amanda was pressuring me… she told me that the tires would have to be ordered so she needed me to make a decision before 5 PM that day (it was already after 3:30PM) I explained to her that I am working and I would not be able to make a decision that same day. More
Friendly staff. Provided timely feedback and options. Very willing to assist and get me back to my vehicle. Provided timely feedback and options. Very willing to assist and get me back to my vehicle. More







