Maserati Alfa Romeo of Wilmington Pike - Service Center

It may be beneficial to offer a variety of snacks or refreshments, in addition to coffee, for customers who are waiting for a few hours for their vehicle to be completed. refreshments, in addition to coffee, for customers who are waiting for a few hours for their vehicle to be completed. More

Claimed they didn't accept Mopar Maxcare . .. went to another dealer that did. Poor service .. went to another dealer that did. Poor service More

They were great with picking up my car and getting me coverage under my tire warranty for 2 tires, made a big difference coverage under my tire warranty for 2 tires, made a big difference More

Michelle showed genuine concern for the issue and wanted to know more details. Both Michelle and Josh were enthusiastic and engaging to deal with. I can't recall that I've ever been able to discuss an issue to know more details. Both Michelle and Josh were enthusiastic and engaging to deal with. I can't recall that I've ever been able to discuss an issue directly with a tech before, for any make at any dealership. That really established a high level of trust to be able to talk with the actual person working on the vehicle before and after the repair/update process. More

Knowledgeable. Professional. Patient. I have little knowledge of this vehicle and do not drive it often. Mike Lawson was very patient explaining the process. The Professional. Patient. I have little knowledge of this vehicle and do not drive it often. Mike Lawson was very patient explaining the process. The work was completed and I appreciated the evaluation of work to be done. However, I am getting Safety Recall notices on the Brake Pedal Connection from FCA. I was told it wasn’t necessary but FCA tells me that it exists in certain 2019 AR Stelio vehicles. Now what? More

We had a flat tire. The pump wasn’t operable when we opened it so we went to two gas stations to inflate the tire unit to find out the was a broken seal on the spare. W The pump wasn’t operable when we opened it so we went to two gas stations to inflate the tire unit to find out the was a broken seal on the spare. We picked an inflated spare up from Josh at the dealership and scheduled a time a few days later for a replacement tire. After dropping off the car, we are told they didn’t have the tire in stock and it would take a few days to get. (We bought the car from them and scheduled a appt to have it replaced. You’d think they’d have the tire ready). After picking up the vehicle, we discover the next time we went to use the trunk that the new spare tire had never been put back in the Spare tire holder underneath the trunk. It was only left in the trunk area. Additionally, the pump was never replaced. So now we have no pump to inflate the spare tire should we have another flat. Disappointed all the way around in this dealership. More

Upsetting did not accept our romeo warranty company, FIDELITY which we purchase at time of buying car. Would not work with us to call FIDELITY company, FIDELITY which we purchase at time of buying car. Would not work with us to call FIDELITY More

Very poor dealership. Show room clean. No amendments for customers did not treat me right because of a extended warranty. car in the shop for 2 weeks after it was done day Show room clean. No amendments for customers did not treat me right because of a extended warranty. car in the shop for 2 weeks after it was done day one.... More

The experience was great from the check in , during the work and the check out . Great experience work and the check out . Great experience More

The service manager took the time to understand my concerns, which was really appreciated. In addition, the service tech spoke with me and gave me a high level of confidence in the service he performe concerns, which was really appreciated. In addition, the service tech spoke with me and gave me a high level of confidence in the service he performed. More