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Maserati Jacksonville - Service Center

Jacksonville, FL

4.5
235 Reviews
Call Service Center (904) 578-7230

235 Reviews of Maserati Jacksonville - Service Center

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August 12, 2023

Service was great the only complaint was the washing of my vehicle. The rims were still dirty and it wasn’t vacuumed out. More

by AZZARIB430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Reynolds
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Oct 18, 2023 -

Maserati Jacksonville responded

We really appreciate you taking the time to leave us a 5-star review. We do apologize that your vehicle was not delivery ready, please feel free to contact our Service Director, Mick Reynolds, and we would love to offer you a detail for the inconvenience.

Helpful
August 12, 2023

Cost over $4,000 for repairs. Took over two weeks to complete. Picked up car and drove less than 5 miles when it broke down with the exact same issue that was supposed to be repa More

by BillMcK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Escalante
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
August 11, 2023

Paid a fortune for the one year service. Was supposed to have the tires rotated and a premium wash/clean included. Bugs spattered all over the hood and no rotation! Service was subpar and no More

by Callie S
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Joseph Yirak
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Helpful
August 10, 2023

I appreciate the service manager's knowledge and expertise. The professionalism was very refreshing. I will continue to bring my Levante in for service. More

by LISAZIGLAR1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Hayes, Mick Reynolds
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Oct 18, 2023 -

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

Helpful
August 08, 2023

Efficient and smooth transaction. Excellent customer service too!! Very happy with my new Maserati Levante. More

by Emblanco65
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick Reynolds
Report | Print
Aug 10, 2023 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

Helpful
August 05, 2023

Their service was very professional and helpful. Place is so amazing and people are friendly as well. More

by VR32258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

Helpful
August 03, 2023

Dropped off car for service , never called to let me know it was ready. Returned later that day. Car not done, keys locked up. and I live 90 miles away. Car still not repaired 3 weeks later. Wi More

by DRJEFF0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey
Report | Print
Oct 18, 2023 -

Maserati Jacksonville responded

Thank you for taking the time to leave us your feedback. We will use this as a learning opportunity for our team. After reviewing with my service team, we did attempt to call and unfortunately it went to a full voicemail box. As I understand, you were able to speak with our team and they helped you with the pick up of your vehicle. We apologize for any inconvenienced this may have caused you.

Helpful
July 26, 2023

Everyone was very nice, the facility was clean and aesthetically pleasing. Their service prices are much higher than a previous Maserati dealer I worked with More

by MELISSA
Recommend Dealer
Yes
Employees Worked With
Joseph
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Aug 10, 2023 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future.

Helpful
July 24, 2023

Joey was excellent and took care of all our needs! My car was diagnosed and the issue was fixed right away. Afterwards, he called to make sure we didn’t need anything else. Maserati keep up the good w More

by faymarjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph or Joey
Report | Print
Aug 10, 2023 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

Helpful
July 24, 2023

Service was great, Joey was helpful he called me if there was any issue with the car More

by BRANDENAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Aug 10, 2023 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

Helpful
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