Why did I rate this dealership the way I did.
1) People I have dealt with have been friendly, open, honest, and communicated regularly with me.
2.) An absolutely complete inspection report itemizing everything they would check was sent to me before anything was agreed to. This report was so detailed, I can't image anything being forgotten.
3.) Any recommended work to be done was itemized next, based on the above complete inspection.
4.) Progress on the work was communicated to me several times during the work period. (by phone calls and "E" mails from Nick Mattson.)
5.) Since I could not deliver or pick up the car during a week day, Adam Aizin (sp) at the sales facility which was open on Saturday accepted and took charge of the car for delivery to the service facility and return to me on the following Saturday in order to work around this problem.
6.) A complete invoice showing every replacement part and service routine performed, was given to me when I picked up the car.
7.) Also, I rejected some of the recommended work for specific reasons and I was not pressured to have the work done anyway.
8.) The costs were right in line with what I had expected based on my years of research on Ferrari repair costs. ( I've been an enthusiast since I was 15 and was finally able to purchase a car just recently.)