Maserati of Bergen County

I had a wonderful experience buying a car here. I got approved for finance on the Maserati Ghibli even with my bad credit. The car itself is in amazing condition and I love it a lot! I got approved for finance on the Maserati Ghibli even with my bad credit. The car itself is in amazing condition and I love it a lot! More

I traded in my old Maserati Levante and got a Ghibli for it instead. I didn’t pay extra and I actually got 1,000 off. The car got delivered to my house quickly and the service was awesome! it instead. I didn’t pay extra and I actually got 1,000 off. The car got delivered to my house quickly and the service was awesome! More

The Discovery is an amazing off-road vehicle with plenty of power and all the latest features. I love taking it on adventures and it's also comfortable enough to drive around town. The staff at this dealers of power and all the latest features. I love taking it on adventures and it's also comfortable enough to drive around town. The staff at this dealership were friendly and helpful, and made the whole process of buying a high-end SUV a breeze. More

I had a fantastic experience at this dealership when I purchased my Maserati Levante. The salesperson was friendly and helpful, and the financing process was seamless. I love my new car and am so grateful purchased my Maserati Levante. The salesperson was friendly and helpful, and the financing process was seamless. I love my new car and am so grateful to the staff at this dealership for their excellent customer service. More

I recently purchased a Maserati Levante from here and I am blown away by the performance of this car. It is a real dream come true. The acceleration is unlike anything I've ever experienced. The exterior d am blown away by the performance of this car. It is a real dream come true. The acceleration is unlike anything I've ever experienced. The exterior design is also top-notch - I get compliments everywhere I go. More

I had a wonderful experience with these guys when I bought my Maserati Quattroporte GTS. The sales rep was knowledgeable, helpful, and made the process of buying a new car stress-free. I am thrilled wi bought my Maserati Quattroporte GTS. The sales rep was knowledgeable, helpful, and made the process of buying a new car stress-free. I am thrilled with my new car and would highly recommend them. More

Buying a 2016 Buick Enclave from them was a seamless process. My sales rep, Eddie, answered all of my questions right away and was very thorough in explaining all the paperwork to me once it was ready. process. My sales rep, Eddie, answered all of my questions right away and was very thorough in explaining all the paperwork to me once it was ready. I really appreciate such a high quality of service. More

I financed a 2019 Mercedes-Benz A220 with their help and this was a very easy process. Damion guided me through it from start to finish, and I felt confident about my purchase. The offer they gave me was ou this was a very easy process. Damion guided me through it from start to finish, and I felt confident about my purchase. The offer they gave me was outstanding. Can definitely recommend this dealership to all! More

Eddie and Suzan made the car buying process so easy and simple. I'm so happy with my 2013 Maserati GranTurismo. No issues. Excellent condition! Already referred to our family and friends. simple. I'm so happy with my 2013 Maserati GranTurismo. No issues. Excellent condition! Already referred to our family and friends. More

I have been dealing with a nightmare with the Maserati of Bergen County since 2/19/21. I, as a luxury car enthusiast and collector, was ready and excited to purchase my first Maserati. I research Maserati of Bergen County since 2/19/21. I, as a luxury car enthusiast and collector, was ready and excited to purchase my first Maserati. I researched companies on-line and found that Maserati of Bergen County appeared to be the kind of business that I felt comfortable supporting and as a fellow businessperson, one that promoted values that I maintain. They purported to “strive for perfection in all we do-each and every guest will be treated like a celebrity and extended our red carpet treatment…” Well, this could not be further from the truth!!! I purchased a vehicle that took several weeks longer to be delivered than promised and once it was, I could not accept the vehicle in the state that it was in. The car had an issue with its parking system, the odometer reading was inaccurate and equally disturbing, the vehicle did not have the necessary vitals to pass emissions. The vehicle had to be towed to another Maserati dealership, six hours from me, to be assessed and I had numerous, deplorable interactions with Maserati of Bergen County staff to attempt to resolve these issues. I was met with unprofessionalism, complete disrespect and acrid attitudes from EVERY point of contact at Maserati of Bergen County. The General Manager, Robert Chakanian, had the audacity to call me “stupid” and hang up on me. The Sales Professional I purchased the vehicle from, Eddie Murcia, attempted to not only deny my complaints of service malfunctions, but even tried to tell me that the vehicle had only been owned by the wife of the owner of Maserati of Bergen County, to try and further attest to its “flawless” condition. After numerous unsuccessful attempts, I was finally able to speak with the owner of Maserati of Bergen County, Mark Abaid, on 4/18/22. He seemed amenable to my requests for service and asked for documentation highlighting what needed to be done. I submitted written documentation from the Service Advisor of Maserati of Marin, highlighting EVERY service issue that needed to be remedied, and was willing to still accept the car, if Maserati of Bergen County would pay the $8,076 needed. I faxed paperwork on 5/5/22 and followed up by phone on 6/2/22, 7/12/22 and 7/13/22, each time speaking with a receptionist, who claimed that he did not have a voicemail and that she was passing on my messages. My final attempt to resolve this issue was on 9/14/22. I sent Mark a certified letter, making one last attempt, to allow him to make things right! I have yet to receive any further communication from Mark Abaid. After countless efforts to resolve this dispute, I am left with a vehicle that I cannot drive, countless hours away from my own business and family to try and remedy this and thousands in legal fees. If you are seeking a luxury vehicle and want to be treated honestly, respectfully and rest assured that you are purchasing a vehicle that you can trust and enjoy, DO NOT PURCHASE FROM MASERATI OF BERGEN COUNTY! More