Maserati of Bergen County

Extremely disappointing experience with Maserati of Bergen County. Poor communication, questionable CPO inspection, and promises that have gone unfulfilled for nearly three months. I purchased a 202 Bergen County. Poor communication, questionable CPO inspection, and promises that have gone unfulfilled for nearly three months. I purchased a 2022 Maserati Quattroporte Modena from Maserati of Bergen County, and what should have been an enjoyable car-buying experience has turned into an absolute nightmare. First, the CPO warranty. I paid over $10,000 for TWO YEARS of Certified Pre-Owned coverage, yet the dealership only provided ONE year. It has now been nearly three months of going back and forth trying to get this corrected. Eddie has repeatedly assured me that it would be fixed and that I would receive a call back “tomorrow.” That call never comes. I’ve sent multiple emails, many of which have gone completely unanswered. Three months later, I still have no resolution to something that should have been handled correctly from day one. Second, the condition of the supposedly Certified Pre-Owned vehicle. I seriously question how thoroughly this car was inspected before being sold as CPO. The rear subframe bushings were shot, requiring replacement of the subframe. The brakes needed to be done just one month after purchase. I was also explicitly told that all four tires had been replaced, only to discover that just ONE tire was actually new. These are not minor details, especially on a vehicle being sold under a manufacturer’s certified program. Third, the dashboard. The dashboard leather is peeling, and I was assured that it would be replaced under the CPO warranty. I was initially told the replacement had been ordered. Nearly three months later, there is still no meaningful update, and the latest explanation was that they couldn’t find a replacement. Once again, another promise with no follow-through. Fourth, the registration. The dealership failed to complete my registration before my temporary tags expired. When I contacted them, I was told they couldn’t issue another temporary registration and was actually advised to “drive it like that and if you get tickets we will pay for them.” This is an absolutely ridiculous response from an authorized dealership. I rely on this vehicle for daily transportation and should never have been put in that position. Fifth, the financing process. During the purchase, I was not presented with financing options or given a meaningful opportunity to compare lenders, interest rates, payment amounts, or loan terms before the dealership proceeded with its financing arrangements. I ended up with an interest rate approximately THREE percentage points higher than the rates on any of my other vehicles. The lack of transparency throughout that process was extremely disappointing. Finally, the communication is simply terrible. Everyone always seems to be “busy,” and the standard response is that someone will call you back. They almost never do. Emails go unanswered, promises are repeatedly made and broken, and getting even a basic update requires constant chasing. What makes this experience particularly frustrating is that these aren’t issues I’ve raised once and forgotten about. I’ve been patient, followed up repeatedly, and given the dealership numerous opportunities to make things right. When purchasing a luxury vehicle from an authorized Maserati dealership, especially while paying over $10,000 for CPO coverage, you expect a certain level of professionalism, transparency, and accountability. Unfortunately, my experience has been the complete opposite. Nearly three months later, I am still waiting for the warranty coverage I paid for, the dashboard replacement I was promised, and basic answers to my questions. I genuinely hope management takes responsibility and resolves these issues, but based on my experience so far, I would strongly caution anyone considering purchasing a vehicle from Maserati of Bergen County. Get every promise in writing, independently verify the vehicle’s condition, carefully review your financing, and make absolutely More

I just bought my second car here and couldn’t be happier with our wonderful salesperson, Sabrina! I truly appreciated all the thoughtful effort she put into keeping everything comfortable for us. Her approa with our wonderful salesperson, Sabrina! I truly appreciated all the thoughtful effort she put into keeping everything comfortable for us. Her approach is so friendly, warm, and completely pressure-free. The team has definitely earned my business again! More

Buyers Beware — Bait and switch dealer - Document Everything for your protection Extremely disappointing and unprofessional experience. After extensive research, I found what I believed was the ri Everything for your protection Extremely disappointing and unprofessional experience. After extensive research, I found what I believed was the right vehicle at a price that was within budget. I contacted the dealership by text to confirm the vehicle using the VIN and stock number. Rather than aggressively pursuing the purchase, I simply continued doing my due diligence. Days later, the dealership reached back out, pushed a credit application/approval process, and then I discovered that the price on their own website had been changed behind my back. When brought to there attention and providing documented proof they didnt seem to care or be alarmed. What was most frustrating was being passed from one person to another and then having the situation treated as if the original price had never existed. Fortunately, I have screenshots from the dealership’s own website showing the original advertised price, along with the VIN and stock number, followed by screenshots showing the higher price days later. I was willing to negotiate and communicate in good faith, only to find that the price had changed after I had already expressed interest in the vehicle. To me, this felt like a classic bait-and-switch experience. I’m sharing this review to help the next buyer. Dont let your gaurd down. Take screenshots of everything—the advertised price, VIN, stock number, vehicle description, and any written communication. Don’t rely solely on what you see, and make sure the price is confirmed in writing before moving forward. This is mind blowing that such a prestigious brand would pull this stunt. wish i could provide photos. More

Worth a read: I linked websites for verification We were duped into visiting Bergen Maserati with a lower advertised price i/o the actual price that Bergen Maserati would sell the vehicle. The adver were duped into visiting Bergen Maserati with a lower advertised price i/o the actual price that Bergen Maserati would sell the vehicle. The advertised price of $28,481 including $1k Doc Fee, essentially making the Sale Price $27,481 + $1,000 Doc Fee for a total of $28,481 + Taxes & DMV We got to the Bergen Maserati and sat down w/Salesperson to work a deal, all of a sudden, the sale price of vehicle is now $38,481, $11k more than the Internet Listed Price. Salesperson says that new $38, 481 i/o $27,481 includes a 2-year CPO Warranty that We did not ask for or want. We did the math at Listed Price of $28,481 including Doc Fee, the Total will be $31,182.54 Sale Price $27,481 + Doc $1000 + Tax 8.375% $2,301.54 + DMV $400 = $31,182.54 Total Now Remember, Bergen Maserati, now says the Sale Price is $38,481 + $898 Doc Fee, not only did the Sale Price change, but they're also Doc Fee changes, which is illegal. Sale Price $38,481 + Doc $898 + Tax 8.375% $3,222.78 + DMV $400 = $43,001.78 Bergen Maserati's Internet Listed Price vs. Bergen Maserati's TRUE SALE PRICE $31,182.54 - $43,001.78 = ($11,819.24) New Jersey allows All Dealerships to charge JUNK FEES, but the Fees must be listed within the ADVERTISED PRICE, not as a surprise Finally, before leaving, Bergen Maserati offered a $37,500 total w/o CPO Warranty and now the $11k+ CPO Warranty has changed to a $6,317.46 Recondition Fee. More

Adolfo is excellent! If I could give him 20 stars, I would 100% He’s super fast, friendly, and provides outstanding customer service. Highly recommend working with Adolfo If I could give him 20 stars, I would 100% He’s super fast, friendly, and provides outstanding customer service. Highly recommend working with Adolfo. More

They provided excellent customer service and went above and beyond to make sure we got the exact car we wanted. The entire application and financing process was handled smoothly. I highly recommend this de and beyond to make sure we got the exact car we wanted. The entire application and financing process was handled smoothly. I highly recommend this dealer for your next vehicle! More

Damion was fantastic and such a huge help while my son bought his first car at a real dealership! They made the whole thing smooth and easy. Thank you guys! I would definitely recommend them to anyone loo bought his first car at a real dealership! They made the whole thing smooth and easy. Thank you guys! I would definitely recommend them to anyone looking for a good car at a fair price! More

Amazing experience with Damion from this location. He made 100% sure to help me as much as possible, even texting me all the information before I came to view the car! I will recommend this place to e He made 100% sure to help me as much as possible, even texting me all the information before I came to view the car! I will recommend this place to everyone I know. More

I purchased my second car here and couldn’t be happier. I really appreciated how much effort they put into keeping everything clean and safe. The sales approach is friendly, low-key, and completely pressur I really appreciated how much effort they put into keeping everything clean and safe. The sales approach is friendly, low-key, and completely pressure-free. These guys have earned my business again for sure! More

Had an excellent and very professional vehicle purchase. I got an awesome truck at a great price with a very manageable payment plan. The sales team addressed all my concerns and took care of everything. Th I got an awesome truck at a great price with a very manageable payment plan. The sales team addressed all my concerns and took care of everything. Thx!! More