Maserati of Bergen County

Where do I begin. .....I bought a 2022 BMW X6 May 10, 2025 and I immediately started having problems with the car. The week after purchase, I kept having a low pressu .....I bought a 2022 BMW X6 May 10, 2025 and I immediately started having problems with the car. The week after purchase, I kept having a low pressure on one of the tires, then finally flat. I took it to a tire service shop. They couldn't find a hole but finally figured out the tire stem was loosened. The tech asked me how old the car was and proceeded to explain to me that ALL four tires were older than the car!! Before purchase we inspected the tires and they all matched. But some where between leaving the dealership after "detailing" and driving home, I somehow have 4 different tires, all older than the vehicle itself. The week after that, the check engine light came on, someone put the wrong screw in puncturing the water pump, got it replaced. Didn't even know prior service was completed on the water pump. Tags/registration didn't arrive for 3 months because they sent paperwork in so late. Now vehicle in for mechanical issues and the service warranty contract isn't valid because they didn't send that either. They sent me a fraudulent contract with no signature and wrong terms trying to convince me its mine. My signed service contract is for 48 months, they sent me a blank one with terms of 36 months. Luckily, i have the original signed contracts. But the warranty companies have no paperwork or account for me. Can't get the general manager Robert to call me back. When I call he has the secretaries say he is at lunch (at 4pm) or busy or out doing something else. Finally get a text back from a app message service from this so called general manager, saying one digit was off on the contracts and it will take him until Thursday to fix (today is Tuesday). My car has been at the dealership for a week without repair and additionally needing 4 new tires due to shady business practices of this establishment. More

Beware of this 'dealership' because I'm not convinced that this nightmare of a place is actually a normal auto dealership. The shiny showroom is left over from a parent company that offloaded this mess y that this nightmare of a place is actually a normal auto dealership. The shiny showroom is left over from a parent company that offloaded this mess years ago. The current regime fills the showroom with a variety of high end shiny luxury cars, all picked up at auction. Where the process falls apart is the company's policy of 'internet pricing xx", bogus reconditioning fees over $3000, demands for financing only through them, aggressive personalities in the finance department, a phone system that makes it impossible to actually reach anyone, and when buying a used car from them, providing temporary plates that expire before they get around to processing the registration. You're stuck with a used car that wasn't serviced and months of ignored calls. More

From start to finish, my situation was a complicated one. These folks aren’t just selling cars, they’re trying to help you make your goals attainable so you can make your dreams come true. The customer servi These folks aren’t just selling cars, they’re trying to help you make your goals attainable so you can make your dreams come true. The customer service is first class here. More

They truly went above and beyond to make this purchase possible. This is the third vehicle I’ve bought from them, and I’ll always come back for future purchases. Adolfo was genuinely concerned and support possible. This is the third vehicle I’ve bought from them, and I’ll always come back for future purchases. Adolfo was genuinely concerned and supportive. Fantastic experience all around! More

Beware of this business. Salesmen who lie, a service department that should not be allowed anywhere NEAR high-end vehicles, a backoffice unable to process new license plates Salesmen who lie, a service department that should not be allowed anywhere NEAR high-end vehicles, a backoffice unable to process new license plates on time and 'reconditioning fees' added to the price of the vehicle. The place is a nightmare. More

Awesome vehicle. They have an incredible selection!! I’ve purchased 3 or more vehicles from them, and Eddie went above and beyond to make sure I got exactly what I ne They have an incredible selection!! I’ve purchased 3 or more vehicles from them, and Eddie went above and beyond to make sure I got exactly what I needed. I’ll absolutely be coming back here for all my future cars! More

I got my second car from here and once again, it was an amazing experience! Damion really paid attention to my must haves and found the perfect car. I hope to keep this car for a long time, but I’ll defini amazing experience! Damion really paid attention to my must haves and found the perfect car. I hope to keep this car for a long time, but I’ll definitely be back for my next one. Huge thanks to this team! More

Absolute disgraceful- felt like a complete scam! ! Stay far away from this dealership! So many hidden fees. STAY AWAY FROM THIS DEALERSHIP!!! ABSURDLY HIGH HIDDEN FEES!!! No wonder they have cars ! Stay far away from this dealership! So many hidden fees. STAY AWAY FROM THIS DEALERSHIP!!! ABSURDLY HIGH HIDDEN FEES!!! No wonder they have cars sitting in their lot for over 7 months. After you agree on a price and accept their offer for your trade in, then comes the hidden fees. They call it “reconditioning fee +” adding a $6000 to the out the door price. Eddie, the salesman, tried convincing me that they actually service the car and detail it before delivery. But I wonder what kind of service they could do to car that has only 2000 miles to justify paying $6000 more. They might get away adding those fees when people financing are only looking at the monthly payment, but if you are paying cash and know what you want they are not really interested in selling you anything. More

I cannot say enough wonderful things about my experience here! They truly break the stigma of typical car dealerships that just want your money. Here, they treat you like a person. I was finished with every here! They truly break the stigma of typical car dealerships that just want your money. Here, they treat you like a person. I was finished with everything in under an hour! Eddie was absolutely amazing, so kind, patient, and thorough with every question I had. I highly recommend them to anyone looking for an honest, down-to-earth dealership that genuinely cares about its customers. Thank you!! More

I went here to find a car for work, and Eddie made it super easy. He helped me pick out the perfect car and answered all my questions. Really easy to work with. I highly recommend super easy. He helped me pick out the perfect car and answered all my questions. Really easy to work with. I highly recommend More