Maserati of Washington

If you run into a complex issue with your vehicle, good luck To be fair, the buying experience was easy and great. However, the service department is terrible. Unless your issue is covered under warranty, yo To be fair, the buying experience was easy and great. However, the service department is terrible. Unless your issue is covered under warranty, you are screwed. In sum, I bought the car from there. It rained once and water came into the back seat, and behold, I see stains. Now on to the backdrop details to why I rated a 1-star and I am no longer a client there. At first, I thought they were water spots so I thought it was just going to dry out and be fine, right? Or, perhaps it was bound to be stained since the seats are dyed, or maybe it is something that came up from under the seat..? But this eventually didn't add up when I analyzed the issue. To make one part of the story short, it wasn't something that came up from under the seat. Now I am left with one explanation, that water did that. However, if in fact it was only water that did all of that, then the stains should look consistent across the bottom as the water is light enough to drip all the way down. Well, one big stain was almost a perfect circle that stopped a couple of inches before the "bottom." To me it makes sense that the area had something on it that was dyed over and that the water just broke the dye over it loose. How else would this make sense? Stay with me, here come the details. Due to lack of clear evidence to my explanation, I paid out of pocket to replace the leather. It was discovered that there is dye all over, under, and around the area with the stains. As such, it was in fact water, or in the dealer's eyes, a liquid light and strong enough to break up the dye and spread it all over, under the leather. Now going back to the position of the stains contradicts this and the dealer failed to explain this one away. Remember the aforementioned stain that looked like it had water that somehow did not drip all the way to the edge? So I am left with an explanation that whatever spilled (in their eyes) was light enough to go through the perforated seats and strong enough to loosen the dye and leave stains. Yet, it was simultaneously heavy enough to leave odd looking stains with one being a few inches away due to being unable to drip all the way down and through.... What?! By all means add it all up! Now why I stuck with a 1-star rating. The dealer said the warranty doesn't cover external causes to the stains. It makes sense at face value, sure. However, the logic stands on the merit that there is consistency with "whatever" externally caused the issue. You tell me as an outsider who doesn't know me nor the dealer: how can something light enough to deeply penetrate under the leather also be heavy enough to not drip to the edge in one spot? I bought the car from them and didn't get anything from them except out-of-context explanations that do not add up to consistently explain the issue. Apparently, since the warranty doesn't cover it, it is too complicated to be addressed in its context. Thus, I am no longer their client. Goodluck to you if you become their client and run into a complicated issue. More

Excellent service I've been going to the Maserati dealership for the past 8 years and only recently I have felt not only happy but impressed with the service. Ever sinc I've been going to the Maserati dealership for the past 8 years and only recently I have felt not only happy but impressed with the service. Ever since James Pollack joined the team I have felt like a real VIP The level of professionalism is implacable He has never said "no" we can't and if the situation requires a "little" work he has always find a way to accommodate my husband's and mine needs without making us feel we are being difficult and that he really cares for our experience with Maserati I'm definitely very happy with the service provided and I look forward to continuing coming there Sincerely Carlos and Viviana Magalhaes More

My First Maserati! Honestly, I was came "only" to test drive, because I was undecided between a caddie CT-6 and one of the Jaguar models. The Ghilbli beat out the Caddi Honestly, I was came "only" to test drive, because I was undecided between a caddie CT-6 and one of the Jaguar models. The Ghilbli beat out the Caddie in performance and style and I never made it to the Jaguar dealer after test diving the S Q4! Jayden was very knowledgeable and informative. I've had cars since the '70's, but never was the process as easy and quick as it was working with Jaden and the Maserati Staff! More

Ghibli Purchase I dealt with Carlo at Maserati of Washington. He is a true advisor for your purchase. I visited twice and corresponded multiple times on the phone a I dealt with Carlo at Maserati of Washington. He is a true advisor for your purchase. I visited twice and corresponded multiple times on the phone and via email. Their is no pressure to buy until you are absolutely ready. It was just a great experience. More

Great Group of Pros I dealt with Antoine on a new Ghibli. What a professional and enjoyable experience at this dealership. Highly recommend it and Antoine! Love the Ghibl I dealt with Antoine on a new Ghibli. What a professional and enjoyable experience at this dealership. Highly recommend it and Antoine! Love the Ghibli! More