Mass Auto Outlet

Even after reading the negative reviews that described the sales person as rude, I went to look at a specific truck. Within seconds of my trying to describe the vehicle by make, model, year and VIN, s the sales person as rude, I went to look at a specific truck. Within seconds of my trying to describe the vehicle by make, model, year and VIN, so he could look it up, he demanded to know the color. I didn't know it, which escalated his rudeness. He's sitting at his computer saying he doesn't know what car I'm describing. Imagine, I didn't get through identifying the vehicle before he started. I told him we were done, that the reviews I'd read were right and walked out. He pursued me and found my wife who had found vehicle in question. I told my wife we're leaving. Naturally she was confused. It only took a few seconds for her confusion to end. He actually stepped in front of her as she made her way, going around him, to me and our car. More

Unprofessional and pushy Before making a 2 hour trip I spoke with Dave. His first question to me is asking if I need financing. After reading up on common engine problems wit Before making a 2 hour trip I spoke with Dave. His first question to me is asking if I need financing. After reading up on common engine problems with the vehicle I was thinking of purchasing I asked if Dave had any service records. His response was “ weare a used car dealer these cars don’t come with a bible”. Knowing that the spark plugs in these cars have been known to seize and break I asked if they have been changed. Dave offeredto check that with his mechanic but then quickly asked if I needed financing because he didn’t want to go checking spark plugs to find out I had bad credit. I told him that he was being rude and I was just asking basic questions. Dave’s response before I hung up was “ you live 2 hours away maybe you should keep your business there”. More

New York Well I posted a review before and I'm not seeing it in any of the reviews. But Dave Jr, was helping us out with the Jeep Commander Limated with the Well I posted a review before and I'm not seeing it in any of the reviews. But Dave Jr, was helping us out with the Jeep Commander Limated with the hemi ( black one ) We had a 4 hr.drive one way to go look at the Jeep so we asked for more photos and a video of the moter and the muffler and to check for the sunroof opens right and the seats work, peddles move like they should. After asking Dave Jr if the sunroof leaked ( Dave Jr Said NO ) the snow was because there was snow on the truck and so that's why it has snow ,ok it did snow the day before that's fine. The drivers seat had a rip, we called around to get a price to have it fixed or get a new cover that was in that saddle brown color made. ( no place could get that color and not sure if it could be fixed ) but the place we called gave us a ball park price. We also seen in photos the muffler had some rust and we would like that fixed or replaced. To Dave Jr that was not a problem. So my husband recapped to Dave Jr that we could come out Tuesday ( I took the day off work) and that we needed the seat fixed and the muffler fixed. Dave said the seat would get fixed and so would the muffler all by Tuesday because its cheaper for them to do it then pay us to have it fixed. Mass Auto was asking a lot for this jeep commander like 8,000 or better. I asked them also how I was going to get this truck home, they said drive it, slap your New York plates on it and drive I would not get stopped. After fishing around New York has rules about driving in New York with plates that don't belong on that jeep. I would of got tickets and fines and New York would have impounded the Jeep. After getting there to the dealer the Jeep was at a shop down the road getting the muffler fixed ( the other shop said it was ok didn't need to be fixed ) During this time Dave Sr was excited to have me get the paper work started , I explained I needed to see the Jeep first, yes yes he said. After the.truck got there it looked nice on the out side other then some dings and scrapes ( but it's used ) after opening the drivers door I look at the floor and there is moisture under the plastic they had down on the floor so I lifted it up and there was a hole under the plastic, along with about 1 inch of water on the rug. ( sick ) so I looked at the passenger side same thing with the water I looked at the cup holder and there was water in them just a little , So the sun roof did leake and dave jr said no it didnt ( MIND YOU THEY JUST DROVE THIS JEEP BACK FROM THE MUFFLER SHOP) and they didnt see this * what * I told my husband No I don't want this truck. We went back in to Dave Sr and we told him no thanks and what we had seen, (Dave Jr in his office at the time) Dave Sr ask Dave if he new about the water and he said no and acted dumb to the question then said them jeep commanders are known for sun roof leaked. Dave Sr didn't want hard feelings but really, I'm glad I didn't but this truck. I'm out a day of work, and tolls, because they didn't tell us everything about this truck. Any one with 1/2 a beanie will Stay away from this place. Stay away from this shop. There snakes More

Turning frowns upside down! :) My boyfriend and I had been looking for a reasonably priced SUV or truck for about a month, we ran into some real crap storms along the way. People in My boyfriend and I had been looking for a reasonably priced SUV or truck for about a month, we ran into some real crap storms along the way. People in this industry are either liars looking for profit, or good, honest sales people. And the owner Dave is one of the good ones! We had spoken to his son Dave and one of the employees Sheldon the week prior to meeting him. Dave was cool, and Sheldon is a great guy. I can definitely see why he's a long time employee! While we hadn't found anything on our last visit on either lot that was screaming "I'm the one!", we stopped in a week and a half ago and got to meet the owner. I have to say some of the reviews I read are so inaccurate I wonder if they met the wrong person lol. Nothing condescending about this man. He's a straight shooter who has a mind for old school business, and we liked him instantly. Btw, the one on here that's so clueless he/she went looking for a 4 cyclinder Jeep....(You should let someone else make the decisions on your life) I'm happy to say that day, as we were speaking to him, OUR vehicle pulled up outfront straight from the auction. The stars aligned or whatever ha ha. Looking at it we KNEW, but took it for the test drive and that was it. We made a deal right then and there, and let me be clear. He didn't make a deal with my boyfriend, the man. He made a deal with us, the couple. No "condescending" male attitude with me! We had a couple small things that needed to be fixed, and found another couple more >after< we bought it. And guess what? Dave has been there for us, fixed the issues, and made sure we were happy. I couldn't have asked for a better experience! And in a couple of months when we go to look for our second vehicle, we will look NO further than Mass Auto Outlet :-) Thank you Dave! Jeep-Jeep! More

Dave is very rude and condescending You may get a good deal on a car there, but when it comes to follow up especially with Dave, he automatically goes on the defensive. He was very rude You may get a good deal on a car there, but when it comes to follow up especially with Dave, he automatically goes on the defensive. He was very rude and condescending. Your best bet is to find another dealer. More

Dave and Ryan were great I was looking for a decent winter vehicle and Dave and Ryan helped me up by getting me a 2002 GMC Envoy. Great price and the service was also great. I was looking for a decent winter vehicle and Dave and Ryan helped me up by getting me a 2002 GMC Envoy. Great price and the service was also great. Very friendly people and best of all the owner is a veteran. My business will stay with them. Thanks again guys More