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Mass Auto Outlet
Worcester, MA
35 Reviews
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35 Reviews of Mass Auto Outlet
February 29, 2012
I was looking for a car for my husband. I found one here and put a deposit and came back the next day with him to purchase it. We did. We got it home to discover numerous issues with the vehicle so we broug and put a deposit and came back the next day with him to purchase it. We did. We got it home to discover numerous issues with the vehicle so we brought it back. The owner (Dave, at least I think he's the owner) was extremely rude and told us he had already taken money off the price for us and he shouldn't have to fix anything else. We insisted, so he did. Over a week later with a million excuses on what the hold up was, we went there to either get the car or get our money back. Our car was parked in the back lot of the dealership. It was ready, but he didn't bother to let us know. When we took it home there were still a few problems, but he refused to fix them. He was horribly rude, especially to my husband. When my husband told him we would get our money back if things weren't fixed, as we were leaving, Dave told him to "Cry about it". Luckily, my husband didn't hear that! All I can say is DO NOT GO HERE FOR A CAR! EVER! More
by Bpot1978
Employees Worked With
Dave
Helpful February 16, 2012
I stopped in (with my young son) to check out a couple used mini vans for purchase. The owner was nearly offenseive in his interactions with me in front of my son. He was rude when I suggested I bring m used mini vans for purchase. The owner was nearly offenseive in his interactions with me in front of my son. He was rude when I suggested I bring my signifcant other in to check out the vehicle, as if I was wasting his time. Can't really understand how this dealer is still in operation - seems a little shady, in my opinion! More
by justjoei
Employees Worked With
Dave
January 27, 2012
Mass Auto Outket has lots great cars and great service. I purchased my Audi A6 there few months back. The car is fabulous and got a great deal. If you looking for a good deal and great price go to Mass Aut purchased my Audi A6 there few months back. The car is fabulous and got a great deal. If you looking for a good deal and great price go to Mass Auto Outlet - Highly recommend More
by Happy_customer25
Employees Worked With
Dave
November 25, 2010
These people are the BIGGEST HYPOCRITES EVER!!!! Of course, car dealers are going to to be (or pretend to be) nice guys when they are looking to score a sale. But, they don't have to be JERKS after the course, car dealers are going to to be (or pretend to be) nice guys when they are looking to score a sale. But, they don't have to be JERKS after the sale. I purchased a vehicle from there, and I was encouraged to NOT inspect the vehicle, since it had an inspection sticker that had not yet expired (I knew this was illegal). The key to my vehicle was not programmed and they asked me to take the key to the dealership and get it programmed and they would reimburse me. I did, and when I called back, I identified myself and David said "What do you want!?"....in the most rude way I have EVER been spoken to. He said that I had already paid for the vehicle and that was MY problem. (Of course this was not in writing, I had taken his word it). But, that's not even the worse part. I was sold the biggest piece of xxxx car that I could ever buy. The car looked nice, seemed to drive nice, but, within a couple of months it started having problems......I mean BIG PROBLEMS. The kind of problem that would cause me to spend more on the repair than the six thousand I spent on the vehicle. Based on my experience at this dealership, I would NOT RECOMMEND it to anyone. The people there are JERKS and they sold me a piece of xxxx car! More
by mangeeta10
Employees Worked With
David
January 23, 2009
the owner,dave did not honor the warranty on the used car I bought. i bought it and the next day it was in the shop. it had a major brake defect. when we called dave, he refused to repair the car and he refu I bought. i bought it and the next day it was in the shop. it had a major brake defect. when we called dave, he refused to repair the car and he refused to give us a refund and said it was our problem now. We offered to even buy another car that was drivable but he said no, he did not want the car back. so, we ended up repairing it ourselves for as much as we paid for the car. I am disappointed because he stated when we bought the car that he would fix the car we bought free of labor charge. More
by pudgiesmom
Employees Worked With
dave
