Massey Cadillac of Orlando

AJ, Brandon and Alexis were great to work with. we love our new car. Thanks we love our new car. Thanks More

Life long customer. Always pleased with service. Recommend customer call back same day as inquiry. Strive to offer a warmer sales experience - provide water/soft drinks Always pleased with service. Recommend customer call back same day as inquiry. Strive to offer a warmer sales experience - provide water/soft drinks and small snacks while waiting to complete paperwork. Improve post sales follow up - make thank you call, email or text within 24 hours of sale, mail handwritten thank you note. Attention to small extra touches show high quality customer service. More

2nd time I searched out a Sonic Automotive dealer. Purchased a BMW last Year and a Cadillac recently. These dealers always offer a fair price without unnecessary add ons. Purchased a BMW last Year and a Cadillac recently. These dealers always offer a fair price without unnecessary add ons. More

The majority of people at the North dealership location are just apathetic, to the point that it seems it must be closing. I mean it’s depressing in there. I bought a vehicle from here, only because they h are just apathetic, to the point that it seems it must be closing. I mean it’s depressing in there. I bought a vehicle from here, only because they had a specific one I wanted- not because everyone was helpful, friendly or even welcoming. From browsing to purchase to finance to closing, everyone in the chain acted like it was a burden to them. Even waiting around (which you do a lot of here) no one expect the receptionist was very friendly. Wrote the general manager once to express my dissatisfaction before pulling the trigger on the purchase and he never even lifted a finger to get back with me. Worst car buying experience I’ve had in a long time. More

Excellant dealership to work with. Plus they delivered the car to my house. Can't get any better? Plus they delivered the car to my house. Can't get any better? More

The agent at dealership welcomed me and went to work right away. He made sure I was comfortable. right away. He made sure I was comfortable. More

I had been looking at multiple brands of 2-3 year old lightly used vehicles. Cadillac Escalade was one of those I had on my radar. I skipped looking at another car I had wanted to see, when the random sa lightly used vehicles. Cadillac Escalade was one of those I had on my radar. I skipped looking at another car I had wanted to see, when the random salesperson in the lot told me I couldn't park where I'd parked, so I said "no worries!" and I drove away. Next was a Cadillac dealer that had a 4+ Star Review, so I thought "why not?" I got there and was immediately struck by how huge the place was and how clean. I told the woman behind the desk of my interest in a used Escalade, and she called in Dan to assist. There happened to be one that had just been taken into inventory. It was an ESV Platinum 600 with an Onyx Package (think everything usually chrome blacked out). It was perfect. Dan told me the price, which was within the range I was hoping to purchase one (i.e., Good or Fair according to Truecar.com). Took her for a drive. Loved it. Came back. Signed all the paperwork, including financing, and off I went! Simple!! Picked it up yesterday. All nicely detailed. Couldn't have been easier. HIGHLY recommend! More

We came in to buy a used car that was on the internet. We had an appointment yet it took 4.5 hours for an all cash deal. The building is not customer friendly as it is way too quiet and looks like a war We had an appointment yet it took 4.5 hours for an all cash deal. The building is not customer friendly as it is way too quiet and looks like a warehouse. We were offered water once in 4.5 hours. We really thought dealing with Cadillac would have been a smooth classy event, it was not. The staff did not keep our salesman updated thru the process, it was confusion at every turn. Our salesman James really tried his best and was extremely professional. More

I cannot thank the team at Massey Cadillac North enough, for the superior service they provided me with the purchase of my new Cadillac XT5. from Darryl in sales to Larry B in service, they both went over t for the superior service they provided me with the purchase of my new Cadillac XT5. from Darryl in sales to Larry B in service, they both went over the car with me in detail and all the nice features it offers. They treated me like family, and I am grateful for all their help. They are a huge asset to this company and I can see why this dealership is so successful. Thank you again Massey Cadillac North. I will be purchasing all my cars from this team, from here on out. More