Massey Cadillac of Orlando

Purchased a used 2018 Escalade from Massey north. I went through the whole process over the phone since I live out of state. Got financed, insurance, even had plane tickets bought to fly down to get the tru through the whole process over the phone since I live out of state. Got financed, insurance, even had plane tickets bought to fly down to get the truck. To make a long story short, 3 days later and 20 hours before my flight I was called and told my truck was accidentally sold to someone else and they picked it up.....xxx......their explanation was "accidents happen" . They told me they would do what ever they could to make it ok.....I asked them to sell me a similar truck at the same deal. They said they couldn't it would be a different price....PLEASE BEWARE !!! More

The dealership has an amazing employee name Troy that take the time to explain the things I need to do in order to take care of my vehicle. take the time to explain the things I need to do in order to take care of my vehicle. More

The best car buying experience ever! I absolutely cannot say enough good things about Melinda Edwards . What an asset to your dealership! Her cheerful , welcoming & warm disposition immed I absolutely cannot say enough good things about Melinda Edwards . What an asset to your dealership! Her cheerful , welcoming & warm disposition immediately put me at ease as I was exploring different vehicle options. She is extremely professional,knowledgeable , patient & understanding,answering all questions, which allowed me to choose with confidence ,the perfect vehicle that suited my needs. This is second vehicle that I’ve purchased from your dealership & I had the pleasure of working with Melinda the first time I was introduced to Massey Cadillac last year. I will always make a point to return & highly recommend Massey Cadillac because of Melinda Edwards. She is a phenomenal sales person & fabulous lady who truly deserves this outstanding recognition. More

Horrible service Made me drive 2 hours with my family and sold the car before I got there. Do not go to this place and do not deal with the salesman Dean. A bunch of l Made me drive 2 hours with my family and sold the car before I got there. Do not go to this place and do not deal with the salesman Dean. A bunch of liars. More

Oil change with appointment. 2.5 hours to wait for an Oil change with an appointment is crazy. Why make an appointment? At the price they charge it should at least be done quick 2.5 hours to wait for an Oil change with an appointment is crazy. Why make an appointment? At the price they charge it should at least be done quickly with an appointment. More

I am never buying a car from Cadillac again I have a 2018 Escalade ESV, which was bought brand new. I have had a multitude of issues so far. The brake and gas pedals move by themselves (after at I have a 2018 Escalade ESV, which was bought brand new. I have had a multitude of issues so far. The brake and gas pedals move by themselves (after at least two complaints they have finally replaced a switch), the air conditioner would blow the wrong temperature air for the setting it was on (this problem is still not resolved although I’ve complained numerous times and the front AC is terrible), the outside passenger side door locks wouldn’t work (this was a one time problem), the seat heater broke ( it was “fixed” and now takes 20 mins to barely warm up), the volume controls on the steering wheel and main console freeze occasionally and refuse to work sometimes for hours(this issue is still not resolved and continues to occur), the car brakes horribly (I was told the brakes are normal), the warning sound that lets you know you’re too close to something would not stop blaring at me today for about two minutes even through the car was in park, and only one of the USB charging ports would work last week (this was a one time problem). That’s all I can remember right now. While everyone I have encountered at the service department is polite and friendly, I did not expect to have as many issues as I currently do with such an expensive car. I am incredibly disappointed. More

GPS HAD ME IN GULF OF MEXICO MARGARET WAS ABSOLULTY MARVELOUS SERVICE DEPT WAS TIMLY MY GPS HAD INTERMITTANT PROBLEM WHICH IS HARD TO SOLVE SERVICE DEPT DID A GOOD JOB THANKS MARGARET WAS ABSOLULTY MARVELOUS SERVICE DEPT WAS TIMLY MY GPS HAD INTERMITTANT PROBLEM WHICH IS HARD TO SOLVE SERVICE DEPT DID A GOOD JOB THANKS More

Review I had appt for oil change and to get a part replaced. They did not have the part to replace in stock when I said I needed it at the time I set the app I had appt for oil change and to get a part replaced. They did not have the part to replace in stock when I said I needed it at the time I set the appt. complete waste of time going there waiting 1.5 hours for an oil change that I will start getting done somewhere else. The service st the dealership is over priced and they don’t have it together not organized More

Awesome!! Margaret Clevenger is awesome, like always. I have dealt with her for the past 10yrs. Never been disappointed way to go. I Love the service Margaret Clevenger is awesome, like always. I have dealt with her for the past 10yrs. Never been disappointed way to go. I Love the service More

Beware of Troy in Service! Took my SRX over weekend to fix electric in dash and returned a car with +2k miles! No call from ANY manager and was told “Troy fudged the numbers”! Took my SRX over weekend to fix electric in dash and returned a car with +2k miles! No call from ANY manager and was told “Troy fudged the numbers”! No phone calls nor any assistance. They need customer service 101. NEVER GO THERE More