Massey Cadillac of Orlando

The majority of people at the North dealership location are just apathetic, to the point that it seems it must be closing. I mean it’s depressing in there. I bought a vehicle from here, only because they h are just apathetic, to the point that it seems it must be closing. I mean it’s depressing in there. I bought a vehicle from here, only because they had a specific one I wanted- not because everyone was helpful, friendly or even welcoming. From browsing to purchase to finance to closing, everyone in the chain acted like it was a burden to them. Even waiting around (which you do a lot of here) no one expect the receptionist was very friendly. Wrote the general manager once to express my dissatisfaction before pulling the trigger on the purchase and he never even lifted a finger to get back with me. Worst car buying experience I’ve had in a long time. More

The agent at dealership welcomed me and went to work right away. He made sure I was comfortable. right away. He made sure I was comfortable. More

I had been looking at multiple brands of 2-3 year old lightly used vehicles. Cadillac Escalade was one of those I had on my radar. I skipped looking at another car I had wanted to see, when the random sa lightly used vehicles. Cadillac Escalade was one of those I had on my radar. I skipped looking at another car I had wanted to see, when the random salesperson in the lot told me I couldn't park where I'd parked, so I said "no worries!" and I drove away. Next was a Cadillac dealer that had a 4+ Star Review, so I thought "why not?" I got there and was immediately struck by how huge the place was and how clean. I told the woman behind the desk of my interest in a used Escalade, and she called in Dan to assist. There happened to be one that had just been taken into inventory. It was an ESV Platinum 600 with an Onyx Package (think everything usually chrome blacked out). It was perfect. Dan told me the price, which was within the range I was hoping to purchase one (i.e., Good or Fair according to Truecar.com). Took her for a drive. Loved it. Came back. Signed all the paperwork, including financing, and off I went! Simple!! Picked it up yesterday. All nicely detailed. Couldn't have been easier. HIGHLY recommend! More

We came in to buy a used car that was on the internet. We had an appointment yet it took 4.5 hours for an all cash deal. The building is not customer friendly as it is way too quiet and looks like a war We had an appointment yet it took 4.5 hours for an all cash deal. The building is not customer friendly as it is way too quiet and looks like a warehouse. We were offered water once in 4.5 hours. We really thought dealing with Cadillac would have been a smooth classy event, it was not. The staff did not keep our salesman updated thru the process, it was confusion at every turn. Our salesman James really tried his best and was extremely professional. More

I cannot thank the team at Massey Cadillac North enough, for the superior service they provided me with the purchase of my new Cadillac XT5. from Darryl in sales to Larry B in service, they both went over t for the superior service they provided me with the purchase of my new Cadillac XT5. from Darryl in sales to Larry B in service, they both went over the car with me in detail and all the nice features it offers. They treated me like family, and I am grateful for all their help. They are a huge asset to this company and I can see why this dealership is so successful. Thank you again Massey Cadillac North. I will be purchasing all my cars from this team, from here on out. More

Never pushy, always professional. Brandon and Darrell were INCREDIBLE. They explained the pros and cons of an EV. Brandon and Darrell were INCREDIBLE. They explained the pros and cons of an EV. More

Great service and paid attention to details Answered all my questions. I wasn’t going to buy a car, just wanted to check them out. Raymond really made it easy for me to buy my new car. my questions. I wasn’t going to buy a car, just wanted to check them out. Raymond really made it easy for me to buy my new car. More

Real Friendly staff easy to deal with help me with what exactly wanted. Wasn’t there a tremendous amount of time worked out a deal that was good for both of us how are you? exactly wanted. Wasn’t there a tremendous amount of time worked out a deal that was good for both of us how are you? More

Raymond took care of our car purchases, he was very professional and attentive to our requirements. He made this purchase effortless. professional and attentive to our requirements. He made this purchase effortless. More