Massey Cadillac of South Orlando

Advertised a price and invoiced the car with several add ons..i.e. glaze or other non wanted additions. I would have preferred a "straight deal"..In my opinion, they were not interested in selling the ve ons..i.e. glaze or other non wanted additions. I would have preferred a "straight deal"..In my opinion, they were not interested in selling the vehicle to me at the cars.com price. More

Harold in sales was EXTREMELY helpful. No pressure type sale. He was very upfront about the vehicle. Should I ever have the money for a Caddy, I'll return No pressure type sale. He was very upfront about the vehicle. Should I ever have the money for a Caddy, I'll return More

Purchased a new, 2018 XT5 SUV in Jan. of 2019. Second Cadillac purchased from the Massey dealership. I get routine services and check ups at the same dealership. A couple of months ago, I had my batter Cadillac purchased from the Massey dealership. I get routine services and check ups at the same dealership. A couple of months ago, I had my battery replaced by the service dept. at Massey. While on my way to work, and while yielding to traffic, as I approached entry onto the Florida turnpike, my auto-shut off kicked in (which is normal) however, it triggered my electrical system to SHUT OFF completely! This incident put me into very dangerous situation. I could not put on my hazard lights and there were cars and trucks approaching from behind with no indication as to why I was stopped. Fast forward to me contacting Massey Roadside assistance who openly admitted that the battery was not replaced correctly by the Massey service tech. Additionally, this incident was a combination, and result of two other major reasons: 1. GM motors' replacement battery spec is different from the stock battery...the battery posts are smaller - so service has to "retrofit" to the new battery, which combined with the incompetency of the service tech, contributed to my car shutting down. 2. Upon researching in Cadillac forums, it seems that there is an ongoing problem with Cadillac's (my model for instance) SHUTTING DOWN with no warning. The entire electrical system fails - drivers are stuck, like I was, with NO HAZARDS. I have addressed with Massey's management, only to be pacified and patronized...also made to feel like a stupid woman who is just "complaining" ....with absolutely no action or promise of researching this negligent act from their service department, and no concern about the flaw within the vehicles electrical system. I used to love my Cadillac, now I am fearful of driving it - I feel that it is a matter of time before this happens again. I will never buy from this dealership, or from any other that sells Cadillac's until GM corrects this issue. I plan on taking this incident to everyone that will listen, as I fear for my safety, and the safety of anyone who has the same vehicle. More

Bad customer service Bought a nice 2019 XT5 first of all the salesman was unprofessional from threw the whole sale never explained how to do nothing with the vehicle . T Bought a nice 2019 XT5 first of all the salesman was unprofessional from threw the whole sale never explained how to do nothing with the vehicle . Told me go home press on star it talked to me in Spanish I don't understand Spanish. I called him never fixed the problem . I had free subscription to cirrus radio asked him to help never did. I fixed both problems myself. Then I seen some roaches in the car. So I called general manager he said he would like to speak with me personally . After the e-mail back and forth with GM the salesman called me made an appointment to come in try to get rid of bugs . GM never called me . Took the vehicle in a few days later seen more bugs e-mailed both the GM and the salesman never got return e-mail from both of them . I had to call corporate . More

Grade A service! I elect to bring my vehicle to Massey South because I've noticed the difference in service than anywhere else. They stop to listen my concerns and the I elect to bring my vehicle to Massey South because I've noticed the difference in service than anywhere else. They stop to listen my concerns and then address it with with the genuine intention to fix whatever my concern is. Matt my service guy understands my tight schedule and always try to get me in and out fast. I like to be treated as if I am their only customer but I know I'm not and they do exactly that. I appreciate a grade A service. Thank you! More

I love Cadillac South Orlando and the team there, Michael Angelo is our favorite sales man ever! This is the second car we take it from Michael Angelo at Cadillac South and that’s because he’s amazing and r Angelo is our favorite sales man ever! This is the second car we take it from Michael Angelo at Cadillac South and that’s because he’s amazing and really makes the experience very special every time. I truly do business with Cadillac because of people like him and of course because you have a good product but the people you have what makes Cadillac South very special. Michael did an amazing job this time and was able to find me the best car plus he was super helpful with all the paperwork and the experience was very smooth. Also Robert the manager there was amazing. One thing that we love and appreciate that Michael is always remembering us with every event and sending us these nice cards over the past 3 years. Thanks again Michael Angelo! More

Amazing service This is how buying a car should work! Great service and follow up, Drew and team went above and beyond to ensure we taken care of and happy with the n This is how buying a car should work! Great service and follow up, Drew and team went above and beyond to ensure we taken care of and happy with the new car. More

Informed buyer First and second internet offers by the used car sales manager on a new XT5 had unusually high discounts. When the second offer was sent, a requireme First and second internet offers by the used car sales manager on a new XT5 had unusually high discounts. When the second offer was sent, a requirement that I bring my BMW M3 vehicle registration to closing was included. Obviously, they we’re trying to hide a trade in from me. Watch your 6 with this bunch More

Excellent service every time! It's a breath of fresh air to go here and receive the same level of quality service at every visit! Thankful I purchased my car from here and take it It's a breath of fresh air to go here and receive the same level of quality service at every visit! Thankful I purchased my car from here and take it in for service. More

Another Excellent Service Experience From Mike & Jake!!! Always A Great Experience!!! . . Explained the problem on a Tuesday, part was ordered & Service was completed by that Friday & was out of there in les Always A Great Experience!!! . . Explained the problem on a Tuesday, part was ordered & Service was completed by that Friday & was out of there in less than 3 hours. Thank You!! More