As a mechanic myself with 22 years of experience, I was blown away with the professionalism and dedication of the service department at Massey Toyota in Kinston NC. Specifically, but not limited to the customer service I have received from the staff member know as Lucky. He not only exemplify qualify, commitment, but dedication to his customers as well; he has taken it to a completely higher level of performance. His level of detail far surpassed any expectation, for example; He not only was kind, curious, professional, and thorough during my business with this dealership but even remembered me and my vehicle weeks later when I had an unrelated concern. Today I called just to ask a technical question about work done on my vehicle, I let him know there was no rush getting me the answer back. Less than five minutes later he returned my call with the information. Truly, I can not speak highly enough about the service I have received from Mr. Lucky and the whole service department at Massey Toyota in Kinston.