Mastel Ford Lincoln Mercury

Lori is the best Great service department. Always gets me in on short notice. Car is clean when done. Top notch all the way around. Lorie is a great person and a pleas Great service department. Always gets me in on short notice. Car is clean when done. Top notch all the way around. Lorie is a great person and a pleasure to deal with. More

Friendly Caring Staff I was Greeted at the door By Lorie and she was ready to answer any questions I had. Everyone in the service department was great! I would and have rec I was Greeted at the door By Lorie and she was ready to answer any questions I had. Everyone in the service department was great! I would and have recommended Mastel to all of my friends and family. More

Service dept. Been dealing with Mastel Ford for many years,and see no reason for ever changing. Have purchased or leased many cars and trucks over the years. They p Been dealing with Mastel Ford for many years,and see no reason for ever changing. Have purchased or leased many cars and trucks over the years. They performed all our service needs. More

Never an issue This is the only place I go for service in the area. My insurance company had me use another shop after an accident and I was not impressed with them This is the only place I go for service in the area. My insurance company had me use another shop after an accident and I was not impressed with them. Never again. More

Started on my vehicle as soon as I pulled in and they were d Staff in the service department are wonderful friendly and do a thorough job I've taken my car there since I've owned it same service every time I go Staff in the service department are wonderful friendly and do a thorough job I've taken my car there since I've owned it same service every time I go wonderful people More

Very thorough with explaining services Get you right in and out in a timely manner when needing service. Friendly service. Make sure they hear your concerns and explain what has been dine Get you right in and out in a timely manner when needing service. Friendly service. Make sure they hear your concerns and explain what has been dine or what needs done. More

Service Lori and her crew have been wonderful in working with me on some issues I have had with my truck. I bought my truck at another dealership but they hav Lori and her crew have been wonderful in working with me on some issues I have had with my truck. I bought my truck at another dealership but they have bent over backwards at Mastel to try to correct a recalled problem. The first time I called I was told I could bring the truck right over. They have always been friendly and accommodating. They even came and picked up the truck at my office. I appreciate their professionalism and great customer service that Lori and her team provide! More

Can't beat them Tires ordered on Friday arrived and installed on Monday. Got me a great deal on oversize tires for my F250 Super Duty. Super helpful with ordering s Tires ordered on Friday arrived and installed on Monday. Got me a great deal on oversize tires for my F250 Super Duty. Super helpful with ordering stuff. I like the fact they point out stuff that "You could do." But aren't pushy by any means. My second review of them and nothing has changed in the last year More

Service for a lifetime, not just a purchase. I purchased a used vehicle from Mastel as my first vehicle. I was looking for something fairly new but not something beat up, and the crew at Mastel I purchased a used vehicle from Mastel as my first vehicle. I was looking for something fairly new but not something beat up, and the crew at Mastel went out looking for something that would suit my needs. They didn't try to up-sell me by putting me into something new on the lot with a payment I couldn't afford; they will even go to auction to purchase used vehicles to find that right vehicle for their customers. I would highly recommend stopping in at Mastel for all of your needs. If they don't have the vehicle that you want on the lot, let them know what you'd like and they can find it for you or point you in the right direction. Parts and service is excellent as well, taking care of your needs after you get into your vehicle. More

Lorie in service the ultimate professional Stopped on as my MKZ was not shifting properly, explained I was going out of town and Lorie said they were booked solid and asked when I was leaving a Stopped on as my MKZ was not shifting properly, explained I was going out of town and Lorie said they were booked solid and asked when I was leaving and for how long, told her in 2 days, she sad bring the car in next day at 8 am and she will squeeze it in, I did not purchase the car there and I was treated like a life long customer. My next car on a few months will be from them More