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Mastel Ford Lincoln Mercury

Olean, NY

4.9
134 Reviews

1674 Olean-Portville Rd.

Olean, NY

14760

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134 Reviews of Mastel Ford Lincoln Mercury

March 20, 2019

Continually excellent customer service. I would highly recommend this dealership to everyone. Their service and customer relations are a-one. I will continue to deal with them as long as I More

by Katy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Rich and Wayne Meyers
March 18, 2019

Great job. I took the car in for an airbag recall and everyone was very efficient and helpful. The work was done as promised and they even topped off all of the More

by Love My Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie
March 15, 2019

Great, courtesy They did a great job. They had clean waiting rooms, complimentary drinks. Also the staff was helpful. I will be getting all future. Oil changes done a More

by BryanP13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
March 04, 2019

Service Dept is outstanding The service dept. at Mastel is very conscientious, honest, and knowledgeable. The treated me with respect. They were timely and quick with the agree More

by kro513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie Rich, Mark Suain
February 28, 2019

great Very helpful. Very friendly. Lori Rich is an outstanding Customer Service employee who was cheerful, attentive to situation, and able to get situation More

by racer1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Rich
February 27, 2019

Lori is the best Great service department. Always gets me in on short notice. Car is clean when done. Top notch all the way around. Lorie is a great person and a pleas More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie Rich
February 14, 2019

Friendly Caring Staff I was Greeted at the door By Lorie and she was ready to answer any questions I had. Everyone in the service department was great! I would and have rec More

by Kari U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie Rich, Dave Suain, Jim Pratt
February 08, 2019

Service dept. Been dealing with Mastel Ford for many years,and see no reason for ever changing. Have purchased or leased many cars and trucks over the years. They p More

by Ford guy foreber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie,service manager
January 04, 2019

Never an issue This is the only place I go for service in the area. My insurance company had me use another shop after an accident and I was not impressed with them More

by DieselDriver7.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori, Mark, Kiernan, Brian
November 20, 2018

Started on my vehicle as soon as I pulled in and they were d Staff in the service department are wonderful friendly and do a thorough job I've taken my car there since I've owned it same service every time I go More

by fordowner0928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department Clerk