Master Buick GMC

Service department is always great to work work with. Always a pleasure to see people appreciate what they do. Shout out to Carl Reed!!! Always a pleasure to see people appreciate what they do. Shout out to Carl Reed!!! More

Your new service representative Mark Conner went above and beyond to help me get my 2021 Denali timing belt fixed. The Parts team and manager of the dealership did everything to make my visit a nightmar and beyond to help me get my 2021 Denali timing belt fixed. The Parts team and manager of the dealership did everything to make my visit a nightmare. I was told the belt was on national back order. Much to my surprise I called a couple of owner's of other GMC dealerships and found 3. One of the dealers even offered to come pick up my Denali on a rollback and take it to St. George to fix it. The parts manager and owner need to realize with a little extra work they can help their customers. I should never have been told to take my vehicle home but do not drive it. More

They knew we were driving a long way to look at a truck and they held it for us until we could get there. The entire process was easy and the staff was very hospitable. and they held it for us until we could get there. The entire process was easy and the staff was very hospitable. More

We were very courteously greeted by Gene Baxley when we arrived at the dealership and was sincerely interested in trying to help us figure out what models might suit our needs. With the inventory low beca arrived at the dealership and was sincerely interested in trying to help us figure out what models might suit our needs. With the inventory low because of the chip situation, a lot was accomplished by talking rather than looking. He showed us an Enclave that was the right model for us but not the desired color combination. Gene, as well as your sales manager, were very helpful and provide a lot of valuable information. The entire process was stress less and done in a very professional manner. More

Friendly serviceClean dealershipExcellent phone Friendly service Clean dealership Excellent phone service Dealership location Toys for daughter to play with Friendly service Clean dealership Excellent phone service Dealership location Toys for daughter to play with More

Very impressed by the sales team, especially Eddie & Rosco. While everyone is very friendly and, for the most part, seem to be anxious to please the customer, some of the protocol in service is less th Rosco. While everyone is very friendly and, for the most part, seem to be anxious to please the customer, some of the protocol in service is less than desirable. I had taken my newly purchased Sierra in for its first oil change & tire rotation. First I come to find out that the tire rotation is in question (did not see it on the service order and there was some other indications that raised questions). What was truly bothersome, however, was an impromptu request. This brand new 2021 truck was making a hissing sound when the passenger's seat cooling was activated (no such sound from the driver's seat or other GMC Sierra trucks with this feature). I assumed it would probably be a loose hose or something similar. I asked if this could be looked at during the oil change, but I was told that it took special technicians and I would need to make another appointment to have this investigated. I was disappointed to say the least. I would have assumed this business would have at least investigated the hissing and, if a simple repair, then do it while I was already there, however, if it would be time consuming I would understand why another appointment would be required. But no investigation at all..........it couldn't be done because I had only scheduled an oil change. Again: very disappointing. Now I must spend additional time in the lounge! More

We had been looking for a car for my mother and niece with little success. My niece found the car online and it was my job to check it out. Nicole made my whole experience a blessing. She guide us throug with little success. My niece found the car online and it was my job to check it out. Nicole made my whole experience a blessing. She guide us through the process of purchasing the car and I will definitely consider her when I’m looking for a car again. More

Best car buying experience of my life! Great, professional and enjoyable saleswoman and continued on thru the closing with the finance manager!! No high pressure or bad moments anytime thru to th professional and enjoyable saleswoman and continued on thru the closing with the finance manager!! No high pressure or bad moments anytime thru to the moment they delivered my car. I would 100% recommend to everyone to take ur business to this dealer! More

My family has bought cars from the Schafers since I was little. Not only are they like family, I trust them as a dealership. Just bought a 2021 GMC Terrain to replace my older one. I love it. Thanks to Wad little. Not only are they like family, I trust them as a dealership. Just bought a 2021 GMC Terrain to replace my older one. I love it. Thanks to Wade Howard for making the process so easy. I never had to visit the dealership! Highly recommend. More

Master Buick GMC treats you like a person, not just someone buying a car, I am 75 yrs old and I have been to a lot of dealers were once they sell the car that is the end, The dealer and their sales peo someone buying a car, I am 75 yrs old and I have been to a lot of dealers were once they sell the car that is the end, The dealer and their sales people only car about the sale, I purchased my from Master because I saw how the treated my wife when she purchased her car, They really care about you here, At Master they address your concerns after purchase, Everyone from the salesperson to the service department treats you with respect and address any concerns you might have, They treat you like family, I have been in Augusta since 1981 and the only dealership that treat me the way Master Buick GMC does was Bob Richards Chevrolet, My wife and I will never go to another dealer More