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Master Buick GMC

Augusta, GA

4.6
1,109 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,109 Reviews of Master Buick GMC

December 29, 2020

This was my first service appointment and it was a great experience. Professional staff and Rachel offered to bring my truck to me. Most dealerships hand you your keys and point to where your vehicle is p More

by Ugafootball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 31, 2020 -

Master Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 14, 2020

This is not necessarily about the Dealership, but more about the Sales Rep. Nicole Rowell. She was extremely helpful, easily accessible and knowledgeable about the type of vehicle I was interested in purc More

by Phil.Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell
Dec 17, 2020 -

Master Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 11, 2020

Excellent from sales to service! It is not often that I require the attention of a team member at Master, but when I do they exceed my expectation each and every time. More

by tbroadstreet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Hughes, David Truitt
Dec 16, 2020 -

Master Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 07, 2020

We had our first experience with the service department today. Excellent service, professional staff. Miles above our experience with another local dealership. David Truitt rocks. More

by Matt in North Augusta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truitt
Dec 10, 2020 -

Master Buick GMC responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 05, 2020

I bought I new car and Bill Whitten was very helpful and I was very pleased with his patience since this was the first time I bought a car by myself and had to depend on him for advise and knowledge. I wo More

by GIESELA-STANTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Whitten
Dec 09, 2020 -

Master Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 02, 2020

First class sales and service departments. Scheduling service is easy and the staff really works hard to accommodate various schedules and needs. They are the perfect example of what customer service is More

by Pecan Farms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace, Brad Gillespie, Brooke Jennings
Dec 09, 2020 -

Master Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 02, 2020

I was very happy with the honesty and personal service that Eddie showed me. The same was true of Matthew. We did not have listen to why we should finance the car since we were paying cash. You also acce More

by cccollins211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Michael Johnston
Dec 09, 2020 -

Master Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 23, 2020

great experience. Both Bernard and Jeff were great to work with. Would definitely recommend Masters to anyone looking to purchase a new or used vehicle. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McKee 5 stars, Bernard Hughes
Nov 25, 2020 -

Master Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 20, 2020

We are very pleased with the service provided during our scheduled service maintenance. The people were friendly and helpful when making the appointment. The service was fast and efficient . More

by Nonie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truitt, Brooke Jennings
Nov 25, 2020 -

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 20, 2020

The service department was slow but friendly, the oil change and tire rotation was about 30 dollars more than I pay at the dealership in Commerce Georgia. I won't be going back here More

by Jeffreywphillips196356
Recommend Dealer
No
Employees Worked With
Brad Gillespie, Brooke Jennings
Nov 24, 2020 -

Master Buick GMC responded

We appreciate hearing about your recent visit. Our priority here at Master Buick GMC Augusta is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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