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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

June 13, 2019

Needed a front plate mount If you want 5 star service see Charles Williams, that's the type service you get 5 star, no matter what it is you are there for. More

by HFCF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Jun 18, 2019 -

Master Buick GMC responded

Thank you for your feedback and recommendation! Charles is an asset to our dealership, and it is encouraging to hear that he impressed you by delivering our trademark service. Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 12, 2019

Great customer service! I have been a long time customer and keep coming back because of the attention to detail and prompt response of present concerns & advice on maintaini More

by MMMGMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know name but he is the courier. , Charles Williams
Jun 13, 2019 -

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 12, 2019

Completely Satisfied Called to make arrangements to see sales representative on a specific pickup truck. Was met immediately by staff, and asked my specific needs and wan More

by DAEDOE1009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Hensley, Eddie Overby, Bernard Hughes
Jun 13, 2019 -

Master Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 12, 2019

Battery issues I had ano AWESOME sales person and financial person however within two weeks my car had to be jumped. When I took it to the dealership they put me in More

by LACEY.MAE620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mary PIleggi
Jun 12, 2019 -

Master Buick GMC responded

I am so sorry you had battery issues! We hope that your concerns are now taken care of and you will enjoy your new vehicle! We are committed to making sure you are completely satisfied and do hope that this was just a very unfortunate series of events. Please call if you need anything at all. Kathy Hensley, Owner Master Automotive

June 11, 2019

Poor service, bad attitude This dealership has the worst service I have been too in 7 states. Charles is rude and unhelpful. They put my husbands dually wheels on backwards, p More

by K.SHOTWELL17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Jun 11, 2019 -

Master Buick GMC responded

While I don’t know the specific circumstances of your visit, our goal is to deal with our customers with professionalism and to fix their concerns effectively and efficiently. Please call me to discuss your concerns and we will do everything we can to address them. Please know we are always on site to discuss customer concerns before you leave so we can make sure you leave satisfied. Kathy Hensley, Owner Master Automotive (706)855-9400

June 11, 2019

Friendly and fair price Great sale people and staff. No pressure, they did everything to get you what you needed and get the right vehicle and price. Greg did a great job. T More

by DSJOHNSON48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stone, Greg Smith
Jun 11, 2019 -

Master Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 11, 2019

Service Your service did not do a good job Oil change 2 hours This is bad Business I would not go back if I did not have one more fun oil change Express More

by LDUKE1519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Whitten
Jun 11, 2019 -

Master Buick GMC responded

I'm sorry to hear that your last oil change took longer than expected. We try our hardest to get our customers in and out as quick as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 10, 2019

Great experience I have no complaints at all about this dealership. I did my research online but what info I couldn’t find, was quickly answered by Tony. He even email More

by RYAN4014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff McGee, Tony Goddard
Jun 11, 2019 -

Master Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Tony was able to provide an efficient and overall positive experience. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 09, 2019

The experience was nice and easy Eric made the experience enjoyable. He got everything done in a timely manner. Keith made the paperwork an very hassle-free. Mark is the main reaso More

by JOHNDB1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Halupa, Keith Stone, Eric Cooper
Jun 10, 2019 -

Master Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 08, 2019

Outstanding!!! Friendly and helpful service. No hassle or pressure. Great communication, very prompt to answer any of your questions or concerns. Very considerate of More

by JON_LOP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell, Keith Stone
Jun 10, 2019 -

Master Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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