Master Buick GMC

Check Engine Light On Tuesday, June 4, I had a 10:15 am appt with service writer Brad to determine why the check engine light was lit on my display system. I was told I On Tuesday, June 4, I had a 10:15 am appt with service writer Brad to determine why the check engine light was lit on my display system. I was told I would get a call as to what was the reason. I never received that call. I had an appt elsewhere so my boyfriend stayed at the dealership. Later, He inquired about my car and was told they were waiting on the report. I got back to the dealership around 3 pm and no one had advised me or my boyfriend the status of my car. I went to the service desk and inquired about it. Brad had gone to lunch. Another service writer went and checked on my car and said it was ready. The communication between me and my service writer was less than adequate. More

Something Has Changed at Masters Buick and It’s Not Good Dropped my car off for unscheduled service 6/2/19 through the after hours drop off system. There was a problem which made it unreliable to operate so Dropped my car off for unscheduled service 6/2/19 through the after hours drop off system. There was a problem which made it unreliable to operate so figured walk-in was best. Received a call from rep early afternoon-ish 6/3/19. Said my problem probably a battery. I asked if that’s unusual since I just had an issue and had to replace battery in 2017. His conversation revealed he had no clue of my vehicle history of service there. (This is not how it has been in the past.). Once he found the previous battery service he said no probably not an issue. As well since car was there I requested 90,000 mile service. He said he would get back with me. Around 4:40 ish I recieved a call from another service rep to say the car was ready. I heard other rep in back call out “we replaced the battery.“. I asked the total and was told $75. “Everything done” was what the woman said. I asked the question of her concerning the 2-year replacement of battery. She said “I don’t know.” And went silent. I expected a let me check or something but silence. “Ok who do I ask?” She called the service reps name and went silent again. I expected let me get him... do you want to Talk to him.... he’s busy can I have him to call you. Nope silence. So I said ok I’ll talk when I get there. Arrive at shop. I’m 3rd in line. 1st person being serviced is an elderly gentleman who is is explaining he has purchased his last 5 cars at Masters but his wife said after recent service from service department no more. I will say the service rep who was working with him was endeavoring to assist him providing additional information concerning his issue. the 2nd person is a woman who is being serviced by the woman I talked to in the phone. Seems the customer was called and told her car is ready but the rep doesn’t have the paperwork so says it’s not ready. When the customer started asking questions the favorite response from the rep was ...”I don’t t know.” My husband who doesn’t have a Buick asked is this normal. My response was no, when I was here before in 2017 it was great service. My turn. We go to rep who hands paper to my husband While I go talk to my rep about the concern of is there an underlying issue. Nope, it’s fine... they don’t make em like they use to.... I go Back to where my husband is and he’s looking at a bill for over $200. I ask her reminder her she said 75$. She looks again and eventually says I must have been mistaken. I’m expecting I’m sorry ... please excuse.... nope that’s it. I see a battery charge and I was told it was u see warranty I asked about that. “I don’t know.” Is the response. “Who would know?”. So back to the original rep we go with the paperwork. As we are waiting we realize she has printed and about to charge us for 2017 service. Then of course we find out the 90,000 mile service was not complete because there was no time and I’m actually told there was no time to call me to give me the price of the service or to tell me there was not time to complete the service. My controlled point to the customer service rep was there was time to call me to say the car was ready but there wasn't time in same call to tell me no time to service and ask me if I want to leave it? At this point I’m told I can bring it back. He will even arrange a loaner I can get service done and a diagnostic Reference the battery because that does seem like a lot 2’new batteries in 2 years (my husband and I looked at each other... just 10 Mins ago the same person said it’s normal. It’s fine. They don’t make em like they use to. While they are getting the real bill ready. My husband asked is the the only Buick service center “my response was I’m on google now finding out. Because this will not happen again. I’m not sure what happened Buick Masters but it warrants a good look. While I don’t get my oil changed and tires and such accomplished at a dealer, Major services and problems I do but not there anymore. I remember the customer service rep and have indicated his name below. I have the cards at home which has the woman’s name that we interacted with. If you need I will provide. . Driving home it was rolling around in my head the total change. As I looked at my car clock which had the wrong date and time. (Yes I know battery changed stops all of that). However, I remembered the last time I had a battery replaced at Masters the tech paid such attention to detail my clock and calendar were set correctly when my vehicle was returned. What a difference. More

First time This was my first experience with service center, Extremely pleased with David’s care to see that my truck was serviced in a timely manner. Follow This was my first experience with service center, Extremely pleased with David’s care to see that my truck was serviced in a timely manner. Follow up call next day was as he had stated and my truck was ready for pickup as stated by David Thanks for making my first experience a true pleasure. Look forward to a long relationship with this service center Thanks again More

Service rep was rude and would not help us with our GMC rewards and we could not believe that it would cost $1,400.00 to fix our sun roof. That’s crazy and would not help us with our GMC rewards and we could not believe that it would cost $1,400.00 to fix our sun roof. That’s crazy More

Vehicle not starting right Friday the 31 of may 2019 I dropped off my car due to it either not starting or slowing starting. June 5, 2019 I picked up my vehicle it still was hes Friday the 31 of may 2019 I dropped off my car due to it either not starting or slowing starting. June 5, 2019 I picked up my vehicle it still was hesitant to start in the Buick dealership parking lot. I didn't worry about it at first I figured maybe it took a sec for them fixing it to kick. Nope today is the 7th and it still doing what it did when I dropped it off. For 679 dollar I would hope the problem would have been fixed. Now I even have light going off sometimes that didn't More

Unexpected radiator problem My radiator cracked and left me and my son on the roadside. Brad recommended a tow service and then facilitated the repair. He was very professional: My radiator cracked and left me and my son on the roadside. Brad recommended a tow service and then facilitated the repair. He was very professional: knowledgeable and patient. Thank you! More

Best support in town! The service department at Master GMC is second to none. David in the friendly staff are quick attentive and understanding to all the service requirem The service department at Master GMC is second to none. David in the friendly staff are quick attentive and understanding to all the service requirements our vehicles need. I would strongly recommend this dealership and service department! More

Great Experience We had a great experience. Love Roscoe and Mr. Eddie! They have great customer service and most of all Roscoe wasnt aggervating like other car salesma We had a great experience. Love Roscoe and Mr. Eddie! They have great customer service and most of all Roscoe wasnt aggervating like other car salesman's he was just PERFECT! I hope they treat us the same if we have any issues down the line! Thank God for good people like Mr.Eddie and Mr.Roscoe! More

Service good prices ugh! Service Advisor was knowledgeable and helpful. Mechanic did good work and put in extra time to meet the commitment from the advisor. The parts charges Service Advisor was knowledgeable and helpful. Mechanic did good work and put in extra time to meet the commitment from the advisor. The parts charges were excessive. My research below based on the availability on the Internet. Tensioner $124.99 $77.29 Lower radiator hose $308.99 $47.79 Upper radiator hose $107.99 $10.99 Water pump $359.99 $89.79 Labor @$136/hr over $1000 Total bill $2069 with military discount More

Fixed tire that had a nail in it They always have a smile and very friendly. Waiting time for job to be done is good. Yes I would recommend Master to people for service and to buy They always have a smile and very friendly. Waiting time for job to be done is good. Yes I would recommend Master to people for service and to buy a car. In fact I am buying the 11th car from Master soon. I have bought 5 cars, my husband 2 trucks my son 2vehicles and his girlfriend I car. More