Master Buick GMC

rear AC not working David worked me in, repairs completed in a timely manner. He was very friendly keep me updated, the problem they found and when they expected to compl David worked me in, repairs completed in a timely manner. He was very friendly keep me updated, the problem they found and when they expected to complete the job. More

Great Service I have nothing but good experiences with Master GMC. David has always been kind, respectful, and understanding. When I make an appointment, it's honor I have nothing but good experiences with Master GMC. David has always been kind, respectful, and understanding. When I make an appointment, it's honored More

Oil change and tires rotation for Enclave Outstanding service. All employees were pleasant. Vehicle was serviced in a timely manner. The customer lounge was clean and comfortable.i have no oth Outstanding service. All employees were pleasant. Vehicle was serviced in a timely manner. The customer lounge was clean and comfortable.i have no other comments. More

Great service! They met all of the needs for our daughter's car and exceeded our expectations! Very satisfied with the service and will definitely return in the futu They met all of the needs for our daughter's car and exceeded our expectations! Very satisfied with the service and will definitely return in the future. More

Poor experience this time. Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve ste Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve stem was cut causing a flat. We opted to get 4 new tires on the rear of our GMC 3500 Sierra (dually). The center ordered the tires and asked me to come in the next day when they called. They never called, so I went in to see them anyway. I was told the tires were in (no call) but that the hoist needed for our dually wasn’t available until the next day and that they were not sure if my tires could be mounted using their mounting and balancing machine. We agreed to bring the truck in the next morning at 9:00 am to finish the tire change and complete a brake fluid flush. We brought the truck in and waited. No word from anyone, so at noon I checked to see what was happening. The tires were mounted (after 3 hours), but they could not find anyone with metal valve stems as requested. We conceded and they put on rubber valve stems. After another two hours, we were told the tires were on the truck and the brake flush was complete. They now told me an alignment could not be completed because the dually would not fit on their alignment machine. We were so ready to leave, we went to pay. The bill seemed to show that we paid twice for the brake flush. The service manager insisted he only billed once so we left. After examining the bill further, we went back in to get a refund for being charged twice. We got this refund after about 20 minutes of mind numbing paperwork. We drove 40 miles back to our campground and found the same dually was low on air and leaking at the valve stem. We opened the hood to attach an air compressor to the battery to add air and found a wrench left under the hood and a bolt not placed back in a strut bracing the fender. Apparently the tech removed it to flush brake fluid. We called and drove back into the dealer where a tech fixed the problem by changing the valve stem. This should have been replaced in the first place. We also looked at the other side dually and found the spoke on the outer dually aligned with the valve stem on the inner dually such that we could not check air pressure or add air! More

Best dealership in Augusta Great customer service. Made sure I had a ride all week and did a great job on my truck. I will buy another vehicle from them. Great customer service. Made sure I had a ride all week and did a great job on my truck. I will buy another vehicle from them. More

Awesome Thanks, Charles Williams, for taking great care of my 2015 Camaro💕service was fast and done professionally. I will be back with my other vehicles fo Thanks, Charles Williams, for taking great care of my 2015 Camaro💕service was fast and done professionally. I will be back with my other vehicles for service. More

Excellent customer service and follow up on a warranty claim provided by Philip Towns. We have purchased many cars from Master GMC and in addition to pricing due to the Servic and follow up on a warranty claim provided by Philip Towns. We have purchased many cars from Master GMC and in addition to pricing due to the Service Department. More

Great experience. Everyone friendly Very easy to work with. Made the shopping experience enjoyable felt no pressure to buy. Finance department explained all the paperwork. No surprise c Very easy to work with. Made the shopping experience enjoyable felt no pressure to buy. Finance department explained all the paperwork. No surprise charges.i would recomend master gmc to my friends More

Dealership Staff is very friendly. Everyone was very welcoming. Roscoe was great! He explained everything about the SUV and told us to call him if we had any q Staff is very friendly. Everyone was very welcoming. Roscoe was great! He explained everything about the SUV and told us to call him if we had any questions. We have bought several vehicles here. More