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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

March 21, 2019

Great I had a great experience working with David Truitt. He made sure that everything i needed got taken care of in a timely matter. I highly recommend him More

by Steventhomas872
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt, Phillip Towns
Mar 22, 2019 -

Master Buick GMC responded

Hi Steven! Thank you for this great review! David is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 21, 2019

The guy sitting at the desk ....Lord Forkwad was zero help I planed and scheduled the appointment waited my turn on the calendar specially for a diagnostic done .....got there only to get the run around. Lord More

by Carolyn K
Recommend Dealer
No
Employees Worked With
Non
Mar 21, 2019 -

Master Buick GMC responded

Carolyn, I talked with Brad and he said he was able to identify the problem. Unfortunately, warranty items do not cover things that are not manufacturers' issues, which they determined it wasn't. The air dam was bent and warped causing the noise and unfortunately, because it wasn't caused by GM, there is a cost. I will be happy to discuss this further with you if you have any questions. I am very sorry you weren't satisfied with your visit. Kathy Hensley, Owner Master Buick GMC

March 21, 2019

Charles is the man Awesome service department.. good vibes and culture. Brought my truck in for a recall and was promised a time that Charles kept. Even though he forgot More

by MWIDEMAN66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Mar 22, 2019 -

Master Buick GMC responded

Thank you for your positive feedback about our service department! I’ll share your comments with Charles and we hope you continue to choose us for all your vehicle needs! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 19, 2019

awesome. great team at Master They were there and ready to answer every question I had. Always made time for me. They had the best price around. Hands down the best salesman and More

by JKOONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
McKee, Jeff, Bill Whitten
Mar 20, 2019 -

Master Buick GMC responded

Thanks for this awesome feedback! It was a pleasure to do business with you and we hope to see you again in the future! Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 19, 2019

Patient with me Eric was very patient with me and made sure I got in the truck I wanted. Will definitely be referring others to him. Very pleased More

by WINGSHOOTERHICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
Mar 20, 2019 -

Master Buick GMC responded

Congratulations on your purchase! Thank you so much for this excellent feedback and your very kind recommendation of Eric. It was a pleasure to do business with you and we hope to see you again in the future! Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 18, 2019

Oil change While doing my oil change services, they found the reason my tire was leaking, after contacting me for approval, the replaced my tire while it was the More

by CJWNSB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Howard, Brad Gillespie
Mar 18, 2019 -

Master Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 17, 2019

Outstanding Customer Care I've bought from this dealer once before, but this experience far exceeded my expectations with a new car purchase. Their top sales woman & sales mana More

by BUGG18274
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle
Mar 18, 2019 -

Master Buick GMC responded

Thank you for recognizing your experience at our store. It is great to know that we were able to provide you and your husband with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 16, 2019

Great Customer Service Went to have keys made and remotes programmed. Everyone in parts and service was friendly and professional. I ran an hour late for the appointment and More

by JEzly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guys in parts were wonderful also, I can’t remember their names., Brad Gillespie, Alyson Johns, Porsha Cox
Mar 18, 2019 -

Master Buick GMC responded

Thank you for your wonderful feedback. At Master Buick GMC, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 16, 2019

Waisted time Took my truck to service department 3 times in a week for check engine lite being on and in the end drove away with it still on. They never got it fix More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve MacDonald
Mar 16, 2019 -

Master Buick GMC responded

Joe, I completely understand your frustration. I’d like to talk with you about it and get our Service Director in on the discussion about your vehicle and see if we can troubleshoot with GM to fix your concerns. Please call me as soon as you are available. Kathy Hensley, Owner Master Buick GMC (706)922-5213

March 16, 2019

Awesome Sales Staff I worked with Bo in sales, HE IS THE BOMB! He got me in my new truck and on the road in less than 2 hours with no long wait or Hassle. And Keith from More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bo Starke, Keith Stone
Mar 18, 2019 -

Master Buick GMC responded

Thank you for your business and this review, Joe. Congratulations on your new truck! I am happy to hear Bo and Keith were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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