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Master Buick GMC

Augusta, GA

4.6
1,108 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,108 Reviews of Master Buick GMC

March 16, 2019

Great Customer Service Went to have keys made and remotes programmed. Everyone in parts and service was friendly and professional. I ran an hour late for the appointment and More

by JEzly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guys in parts were wonderful also, I can’t remember their names., Brad Gillespie, Alyson Johns, Porsha Cox
Mar 18, 2019 -

Master Buick GMC responded

Thank you for your wonderful feedback. At Master Buick GMC, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 16, 2019

Waisted time Took my truck to service department 3 times in a week for check engine lite being on and in the end drove away with it still on. They never got it fix More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve MacDonald
Mar 16, 2019 -

Master Buick GMC responded

Joe, I completely understand your frustration. I’d like to talk with you about it and get our Service Director in on the discussion about your vehicle and see if we can troubleshoot with GM to fix your concerns. Please call me as soon as you are available. Kathy Hensley, Owner Master Buick GMC (706)922-5213

March 16, 2019

Awesome Sales Staff I worked with Bo in sales, HE IS THE BOMB! He got me in my new truck and on the road in less than 2 hours with no long wait or Hassle. And Keith from More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bo Starke, Keith Stone
Mar 18, 2019 -

Master Buick GMC responded

Thank you for your business and this review, Joe. Congratulations on your new truck! I am happy to hear Bo and Keith were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 15, 2019

Savana 3500 Use this service Dept for all my repairs. Dad came into town from fla with fuel line leak They took him in and he got van back next day. Great servi More

by Popatop67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt, Brad Gillespie, Porsha Cox
Mar 18, 2019 -

Master Buick GMC responded

Thank you for taking the time to write this wonderful review about your Dad’s experience of our service department. Thank you for continually choosing Master Buick GMC for your vehicles’ service needs. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 15, 2019

Great customer service Michael Johnston was able to get me into the truck that I needed. Thanks for all your help. He was very professional and helpful in the whole process. More

by A.Bell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Johnston
Mar 18, 2019 -

Master Buick GMC responded

Congratulations on your purchase! Thank you so much for giving us an opportunity to work with you! We appreciate your feedback and are happy to hear that Michael was able to meet your needs. We look forward to assisting you with your future sales and service needs. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 14, 2019

Oil change and tire rotation. Was met at the door by consultant. He knew why I was there & asked what else needed looked at. Fast service, good price. Feel comfort knowing truck wa More

by TRTIPTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, William Fanning
Mar 15, 2019 -

Master Buick GMC responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

Quality and control I appreciate the thoroughness with which your service representatives care for my car and for me They are cost sensitive and give me options to More

by D.KILLOUGH17
Recommend Dealer
Yes
Employees Worked With
Will Schafer, Charles Williams
Mar 14, 2019 -

Master Buick GMC responded

Thanks for leaving us this great review! We appreciate you taking the time to write about your experience. We are thrilled to hear that you enjoyed your time with us. Let us know if you have any other questions or concerns about your vehicle. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

HORRIBLE EXPERIENCE I have already spoken to the owner about my issues. I will elaborate any further on this matter. If you have any questions my name is Cortney J. Urquh More

by Disappointed patron
Customer Service
Recommend Dealer
No
Employees Worked With
Brad Gillespie
Mar 29, 2019 -

Master Buick GMC responded

Thank you for your feedback. Here at Master Buick GMC, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

The "check engine coolant" light The "check coolant level" light came on continuously, and needed it fixed. The problem was not easy to diagnose, but the technicians never gave up. Th More

by BETTYE415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Mar 14, 2019 -

Master Buick GMC responded

Thank you for allowing us to work on your vehicle, and thank you for the five-star review! We certainly appreciate your business, and I will be sure to share your feedback with our team. Drive safely! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

Awesome They get you in and out very nice and knowledgeable of what they do very professional will recommend everyone to go there if need help More

by H-town
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roscoe Peace, Charles Williams, Katie Stewart Schafer
Mar 14, 2019 -

Master Buick GMC responded

Thank you for the glowing review! We are grateful for your recommendations and please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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