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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

April 12, 2023

Good service got me in and out real quick . I’m satisfied with the work and customer service More

by Tonychisolm329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Apr 14, 2023 -

Master Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 11, 2023

My truck was in for service twice last month. And still no fix the only explanation was GM is working on a fix. I feel my rep could have given a better response. My truck has less the 4000 miles More

by Deebo5702@hotmail.com
Recommend Dealer
No
Employees Worked With
Bo
Apr 12, 2023 -

Master Buick GMC responded

I am sorry for your frustration. We share that frustration sometimes, as well. In this case, as Bo tried to explain, our technician was able to document your issue, he contacted GM’s technical assistance for guidance, and was told that although GM is aware of the issue, they have not come up with the fix, yet. Although this is frustrating, it is not uncommon. As soon as there is an authorized repair, we will be contacted, and we will contact you. We will be in touch.

April 08, 2023

Master GMC ,Buick is the best dealership around for sales and service.. Courteous staff, and efficient. Makes buying a vehicle a pleasure. More

by salleyinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Schafer, Frank Ward, Phillip Towns, Bernard Hughes, Keith Stone
April 04, 2023

Visited the service department today for a retrofit on my 2022 Buick Envision Avenir heated and cooled seats. Steve was excellent! He was prompt, professional, friendly and explained the service complet More

by BDL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve MacDonald
Apr 06, 2023 -

Master Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Steve does for Master Buick GMC Augusta and our customers. Hope to see you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 01, 2023

Nicole was fantastic and very easy to work with. If you get another xt5 Cadillac in let me know. More

by Freddieleong26
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell
Apr 03, 2023 -

Master Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 27, 2023

Return customer multiple times for new Denali trucks. ..great trucks but always comeback here because of the great people! More

by GBryan
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Frank Ward, Sue Oertle, Gene Baxley, David Truitt
Mar 29, 2023 -

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 24, 2023

I'm 70 years old and not sure how many vehicles I have purchased in my life time, but I will say that my 2023 GMC Sierra 2500 was the best purchase ever. The Customer Service I received from Sue Oertle w More

by Stephen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sue Oertle, Keith Stone
Mar 27, 2023 -

Master Buick GMC responded

Stephen, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 23, 2023

Everyone from Frank, Eddie, Sue and Keith were absolutely wonderful in the process of me buying my new GMC Sierra 1500 Denali. They really made me feel appreciated. Frank(General Sales Manager) was great in More

by Jrackliff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Frank Ward, Sue Oertle, Keith Stone
Mar 24, 2023 -

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 18, 2023

The service department was very helpful and friendly. My car maintenance was taken care in a timely manner. Waiting facility was nice and comfortable. More

by Sedefoor
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gavin , Gene Baxley
Mar 21, 2023 -

Master Buick GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes our dealership special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 17, 2023

We had a last minute drop in at the service center and we were taking care of from the second we walked in until the second we left. David is our right hand man when it comes to anything at Masters. More

by tiffaniewright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Truitt
Mar 20, 2023 -

Master Buick GMC responded

I cannot thank you enough for this glowing review of our service center! I know how valuable your time is and I aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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