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Master Buick GMC

Augusta, GA

4.6
1,109 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,109 Reviews of Master Buick GMC

December 15, 2018

Great experience! Second car purchase from Master Buick GMC. Highly recommend for great customer experience. Roscoe, Eddie, and Keith were great. The staff were extr More

by BHOGSED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace, Keith Stone
Dec 16, 2018 -

Master Buick GMC responded

Thank you for taking the time to tell us about your experience! We appreciate your business and look forward to serving you in the future! Kathy Hensley, Owner Master Buick GMC

December 15, 2018

Great Sales team at Master Buick GMC Augusta, GA! Purchased two 2019 GMC Terrain vehicles from this dealership. It was a pleasure to do business with this sales team. Sue Oertle, new car consultant is More

by Retailtherapist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Nate and Tim in car detail department., Kathy Hensley, Eddie Overby, Sue Oertle, Charles Williams, Bernard Hughes
Dec 17, 2018 -

Master Buick GMC responded

Congratulations on your purchases! Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience and I’m thrilled this has been your experience for both sales and service. We look forward to working with you again! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 14, 2018

Nitrogen in tires, unlock screen, and help hooking up Blueto Charles was Very helpful, he had battery checked to find a dead cell. Replaced battery under warranty. Then as very busy as he was he helped me hook More

by Dkpow614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Williams
Dec 14, 2018 -

Master Buick GMC responded

Thank you so much for taking the time to tell us about your visit! Our goal is to make sure all of your questions and concerns are taken care of and we are so grateful you chose us! Please know we are here for you whenever you need us! Kathy Hensley, Owner Master Buick GMC

December 14, 2018

Very good service Charles my service rep has always been very upfront with me on what was to be done to my vehicle.Got my vehicle back to me when promised.Highly recomm More

by JUDYCOOLIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Dec 14, 2018 -

Master Buick GMC responded

Judy, Thank you for your review of our service department! We will pass along the kind words to Charles and we look forward to seeing you again! Have a wonderful Holiday! Kathy Hensley, Owner Master Buick GMC

December 14, 2018

Car repair My repairs were handled in a timely manner. Had to order part was given a car to drive overnight. Everyone was excellent. Car was brought in right More

by RKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams, Phillip Towns
Dec 14, 2018 -

Master Buick GMC responded

Thank you for this wonderful five-star service review! We truly appreciate it. I am happy that our team was able to assist you with your repairs. We look forward to assisting you in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 13, 2018

Rendezvous Repair The work was professionally completed. It took a day longer than I expected. It would have been nice to have a call or text that it was going to take More

by David C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Gillespie
Dec 13, 2018 -

Master Buick GMC responded

David, thank you for your feedback. Our customers’ feedback gives us the details of areas we can improve and this is certainly one of them! We will do everything we can to make our communication with you better! We appreciate your business. Kathy Hensley Master Buick GMC

December 13, 2018

Best dealership with professional staff Was very pleased with professionalism and respect shown as soon as I arrived. Sue was amazing took me from start to finish and more.Everyone I came in More

by CHAT_MAN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy, Sue Oertle, Keith Stone
Dec 13, 2018 -

Master Buick GMC responded

It was our pleasure to serve you and we appreciate your kind words and your business! As always, if you have any needs, we are all here to assist you! Your patronage has meant so much to us! Kathy Hensley Master Buick GMC

December 13, 2018

I was greeted when I went in. Waited a few minutes, They were nice and courteous, and they helped me find the vehicle I was looking for. I appreciate that they listened to my concerns. Very helpful, gre More

by civic1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forget his name he deals with new vehicle financing , Eddie Overby, Gene Baxley
Dec 13, 2018 -

Master Buick GMC responded

We are thrilled you are happy with your vehicle and are grateful for your business! Please let us know if we can assist you with any questions or concerns. Kathy Hensley Master Buick GMC

December 12, 2018

Friendly service The employees here are extremely friendly and respectful. They went out of their way to make sure I was happy with their service and information they More

by JASONBELL18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle
Dec 13, 2018 -

Master Buick GMC responded

Thank you for writing about your visit with us, Jason. We appreciate you taking the time to share your thoughts with us. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 12, 2018

Great experience This was by far the most pleasant and quick experience in buying a car that I have had. Mr. Bernard Hughes was knowledgeable and genuine from the time More

by barbarnold52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Hughes, Keith Stone
Dec 13, 2018 -

Master Buick GMC responded

Congratulations on your purchase! Thank you for taking the time to leave us a great review! Anytime our customers let us know that they had a very pleasant experience brings us great joy. I am pleased to hear that Bernard did a great job in assisting you. If there is anything else we can do for you please don't hesitate to give us a call! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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