Mastria Kia

Will never forget how terrible this dealer was. I bought a Soul back in 2020 that was advertised a CPO. Agreed on an OTD price with Rachel B., who is no longer with the dealer thankfully for them. I bought a Soul back in 2020 that was advertised a CPO. Agreed on an OTD price with Rachel B., who is no longer with the dealer thankfully for them. Rachel ended up not understanding what OTD meant, so our agreed upon price ended up being higher because of taxes, etc. Next, I was also told the car was not actually certified, despite being advertised as CPO; Jerry, the inept but nice Finance Manager, told me it would be about $3K to certify it. The final icing on the cake was when I never received the title, despite paying with cash. Turns out the (also) inept individual responsible for registering it told the Rhode Island DMV that the Soul I purchase with cash was financed through Toyota. They clearly got confused because I traded in a Toyota. So the title was sent to Toyota and it took me weeks of communicating between Kia, Toyota, and the DMV to obtain the title. Ended up selling the Soul for a nice profit to Carvana 3 months later, so thanks for that, I guess. I actively avoid all Mastria dealers now. More

Good communication and accommodation on final car delivery. Fast service, friendly, helpful. Outstanding customer service. delivery. Fast service, friendly, helpful. Outstanding customer service. More

Dereck and Jon made my car buying process very seamless, straightforward, and quick for me! straightforward, and quick for me! More

Harlan was a great help in finding my new car. If you need help with a new vehicle he is your guy! If you need help with a new vehicle he is your guy! More

Jon was the greatest help throughout the whole process and is honestly the best thing since sliced bread!!! and is honestly the best thing since sliced bread!!! More

Was not at this time but I will try again in the future. Anyway, Kelly did all that she could to get me approved. Thanks again. Anyway, Kelly did all that she could to get me approved. Thanks again. More

You know when you salesperson is good when you go for an oil change and left with a brand new car. Thanks Kelly oil change and left with a brand new car. Thanks Kelly More

10 of 10 start. Kelly was simply amazing. I’m happy with my voice and I’ll be back to you next time. Kelly was simply amazing. I’m happy with my voice and I’ll be back to you next time. More

My best friend recommended this dealership to me and today I met Kelly. Great person, super honest and I'm sure she did everything possible to make this happen. As promised, here is your 10-star review! today I met Kelly. Great person, super honest and I'm sure she did everything possible to make this happen. As promised, here is your 10-star review! You deserve! More

Conocí a Kelly hoy. Ella fue muy servicial y aunque no pudo comprar mi auto, fue muy amable. Ella fue muy servicial y aunque no pudo comprar mi auto, fue muy amable. More