Mastria Subaru

Bait and Switch On Dec 31st I called Mastria and spoke with the Mgr., Joe. He confirmed for me that the car I was looking at on Car Gurus was in their inventory. Aft On Dec 31st I called Mastria and spoke with the Mgr., Joe. He confirmed for me that the car I was looking at on Car Gurus was in their inventory. After some chit chat with the salesman, Craig to determine why a car was turned in after just 2 months of ownership he went to get the keys. After 30 min he came back to tell me he was having trouble finding them. Shortly thereafter Craig came back with Joe to show me the sign out sheet that should have been signed when the Mastria Mazda dealer took the car and sold it the night before. I was in luck because they could sell me a 2020! This is a bait and switch dealership. More

Second excellent experience They have someone on staff who only explains the functions and technology of the car. Plus Ron Cohen my sales guy is a retired engineer and was awesom They have someone on staff who only explains the functions and technology of the car. Plus Ron Cohen my sales guy is a retired engineer and was awesome! More

Great Dealership! Great dealership! I've been going here for years to service my Impreza and when I decided to get a new car I decided to buy from them. Ron was aweso Great dealership! I've been going here for years to service my Impreza and when I decided to get a new car I decided to buy from them. Ron was awesome! He's been driving Subarus for years and was very knowledgeable. The buying process was smooth and easy and they had the Forester in within 2 business days. Max did a great job explaining everything as it had a bunch of new features my older car didn't have. I highly recommend them for service and for buying a car! More

Great Experience Great experience as always with Mastria Subaru. This is my third car purchase. I have been also servicing my vehicles here as well. Sales always gets Great experience as always with Mastria Subaru. This is my third car purchase. I have been also servicing my vehicles here as well. Sales always gets me into the vehicle of my choice and service takes care of my routine maintenance. I would always highly recommend Mastria Subaru. Thank you Jwana in sales , David, Tony , and Jimmy in service. More

Won’t cover a warranty item 😡 My wife and I bought the new Subaru ascent touring a $50,000 vehicle and we bought the extended warranty within the first year the rear bumper sensor My wife and I bought the new Subaru ascent touring a $50,000 vehicle and we bought the extended warranty within the first year the rear bumper sensor stopped working so I made an appointment and brought it in for repair and the technician told me that I was in an accident and I asked him why he thought that he said there was overspray on the bumper and I assured him it was not an accident and that was from the factory so then the service manager said that it was lightly hit by a shopping cart and that’s why the sensor stopped working that is the most ridiculous thing I’ve ever heard in my life there wasn’t even a dent in the bumperIt would have to be a substantial impact to damage a sensor that’s underneath the bumper long story short it’s over $1000 to repair the item after we spent over $50,000 at the dealership and bought for Subarus from them previously I will never go back there the worst service department I’ve ever dealt with and they don’t care about their customers we tried every avenue to resolve this and they were not willing to work with us do not buy your car from here More

Great experiance Joseph Romano, was extremly patient and helpful throughout the entire process. I purchased a used off brand specialty vehicle and felt like I was deal Joseph Romano, was extremly patient and helpful throughout the entire process. I purchased a used off brand specialty vehicle and felt like I was dealing with an OEM specialist. Joe's honesty and effort to please were unparallel. I highly recommend Joe and plan to deal with him again in the future. More

Came back to buy the car and will do it again I came back to buy a car from Mastria Subaru after I enjoyed one, bought from them, for 12 year. The experience was the same... very friendly and know I came back to buy a car from Mastria Subaru after I enjoyed one, bought from them, for 12 year. The experience was the same... very friendly and knowledgeably people, everyone follows up in timely fashion, and everything is explained to minor details. More

Awesome Just purchased a 2013 Tucson and Craig was amazing! Didn’t pressure us into anything we didn’t want. Very professional would definitely recommend him Just purchased a 2013 Tucson and Craig was amazing! Didn’t pressure us into anything we didn’t want. Very professional would definitely recommend him and mastria More

Excellent I just purchesed an Ascent from Mastria Subaru. Everyone I worked with, Spencer, Andrew, Jake and Greg were great to work with. They took the time to I just purchesed an Ascent from Mastria Subaru. Everyone I worked with, Spencer, Andrew, Jake and Greg were great to work with. They took the time to answer all my questions and explained everything through the entire process of buying the new car. Spencer answered all my questions during the test drive and through the purchase. He was great to work with. The manger Andrew was also great to work with and made sure everything was going well. Greg went through all the paperwork and explained all options. He was also willing to stay late the night before Thanksgiving for me to drop off the downpayment check. Then when I picked up the car Jake went through everything in the car to show me how it works. Overall it was a great experience and I am sure I will return when I need another car. More

TELLING EVERYONE I KNOW, STAY AWAY! I had been looking for two months for the exact car I wanted. unfortunately it ended up on this lot. I am 80 miles away and took the trip to go see it I had been looking for two months for the exact car I wanted. unfortunately it ended up on this lot. I am 80 miles away and took the trip to go see it. I knew exactly what I was looking for, we sat down for negotiations and it was clear the salesperson they stuck us with had NO IDEA what he was doing. After some back and fourth we agreed on a number under a few conditions, the papers were signed by both parties and we told them we wanted all of that taken care of when we return to pick it up in two weeks. I was in contact with the salesman the whole time and emphasized that we are driving over an hour and half to get this vehicle and we want it all taken care of when we return to pick it up. We went there to get it yesterday and NOTHING was done, parts had to be ordered that never were ordered and the salesman acted like we didn't agree AND SIGN on this. Also while it was there they broke a piece inside the vehicle that was $7 to fix and didn't fix it when again WE HAD SIGNED PAPERWORK that said they were responsible to fix anything that was damaged when we returned. Also the vehicle had not been detailed so basically they didn't do anything since we had left the last time. Then when he said they would order the part that they had promised me the first time I was there he said id have to come back to pick it up even though we stressed we were not making that trip 80 miles, again. They have no customer service and no respect. We sat there waiting to do paperwork because the salesman didn't know how to do it and so finally after over an hour we were all set, I paid them CASH and we went out to lunch while they got the vehicle registered and detailed. Mind you, we had told the salesman many times this is what we were doing and we wanted to be as quick as possible. I called the salesman after being away from the dealership for an hour to check in on our time as he had already wasted so much of it and we were very behind schedule. HE HADN'T EVEN SENT THE PAPERWORK TO MY INSURANCE COMPANY YET BECAUSE HE COULDN'T FIGURE OUT HOW TO USE THE FAX MACHINE FOR AN HOUR!!! Then he blamed my insurance for it taking so long when I was not the phone with her when we left and she was waiting for the paperwork to sign an hour before. We went back to the dealership because obviously nothing was getting done unless we did it ourselves. When we got back clearly upset by this whole situation the manager Chris avoided us instead of trying to rectify the situation. We didn't get out of the dealership until after 3:30 when we had an appointment at 10:30 in the morning and I left without a part they promised they would have for me. We signed paperwork they said they will send the part to my house but I doubt they will honor it as they have been nothing but untruthful to work with. Also I went home with a broken windshield and a broken clip inside the car that again they had signed paperwork they were supposed to fix. after all of that we called to speak to the manager and he has refused to call us back and they didn't even have the courtesy to put in a full tank of gas. The salesman told us the last thing they had to do was just gas it up for us and we got in the car to go home with less than a half tank. Thanks Mastria Subaru for by far the worst car buying experience I've ever encountered. I advise everyone to think twice before giving these people your business. They are incapable and untruthful. The only people who actually had any idea what they were doing were the mechanics doing real work. AVOID THIS PLACE AT ALL COST. More