Mastria Subaru

I thought customer service was dead! Not so at Mastria Subaru!! I went there with a plan. I was greeted at the door by Wayne Groves. He first ask how i was and what he could help with today. I told him I Subaru!! I went there with a plan. I was greeted at the door by Wayne Groves. He first ask how i was and what he could help with today. I told him I was in the market for a used Subaru. He walk me out to the lot and show me. He was nice and let me ask the questions.He was actually very funny and easy to deal with. We talk about pricing and came to an agreement. No pressure!! This is the first time in my life that I was happy with a dealership and did not feel like I was being screwed! Matter of fact I am still happy! After the sale I came back to have a hitch put on the car and Wayne saw me and came by to say hi! Image that- A salesman was says hi to someone AFTER they made the purchase. Mr. Mastria -if you read this note then you know Wayne is an excellent employee! More

No overbearing sales persons and no tele/email pursuits by reps. Great assistance and immediate answers to all questions/concerns. Bought the car & love it by reps. Great assistance and immediate answers to all questions/concerns. Bought the car & love it More

I had found my ideal pre-owned car online at Mastria and decided to make a call to check for availability. I was pleasantly surprised when they offered to bring it to my home for a test drive. In less than decided to make a call to check for availability. I was pleasantly surprised when they offered to bring it to my home for a test drive. In less than an hour, the friendly salsman Ronato was pulling into my driveway with the vehicle I had admired online. How sweet is that especially considering Mastria is about 26 miles away! Anyhow, we took our test drive, and then Ronato took a test drive in my older trade-in. We came to terms right in front of my house and Ronato followed me back to Mastria where we cemented the deal. From my observation, Mastria Subaru is one squared away dealer manned by friendly and competent professionals. More

After looking at another subaru dealer we went to Mastria because of their large inventory. Renato was our salesperson. I told him exactly what I wanted and the price I hoped to pay for my new Forester. H because of their large inventory. Renato was our salesperson. I told him exactly what I wanted and the price I hoped to pay for my new Forester. His knowledge and professionalism was exactly what I was looking for. There was no pressure and no nonsense. We looked at a couple of cars and did not see exactly what I wanted so he immediately got on the computer and found just what I wanted. We had a somewhat complicated situation in transferring our registration and Renato handled it personally for us. It took two trips to the registry and my insurance company. He also personally delivered my car. He made this whole process so easy. Thank you Renato, your the best. More

Jerome and Chris worked with us to get us the best possible car at the best possible price. We were able to get everything we wanted in our new Subaru Outback with a lot less hassle than we really ex possible car at the best possible price. We were able to get everything we wanted in our new Subaru Outback with a lot less hassle than we really expected. The best thing was that when we were disappointed and driven into further negotiations with another dealer, Jerome and Chris just dismissed it all and went out of there way to earn our business. We are more than satisfied with our new car which replaced our 21 year old Volvo to which we had become extremely attached, and will consider another Subaru when we need to replace another car. More

I've purchased my last few vehicles with Jerome. He makes every step of purchasing a vehicle as easy as can be. Any question you have he answers is promptly. Even though he's one the busiest salesman there, every step of purchasing a vehicle as easy as can be. Any question you have he answers is promptly. Even though he's one the busiest salesman there, he will find the time to get back in touch with you within minutes. I wouldn't go elsewhere. Mastria stands behind their vehicles. They are very easy going and understanding. More

Mastria Subaru was my first experience buying a brand new car and not surprisingly I was pretty nervous. Overall, the whole process was enjoyable and painless. The sales staff were friendly, knowledgeable, car and not surprisingly I was pretty nervous. Overall, the whole process was enjoyable and painless. The sales staff were friendly, knowledgeable, patient and very helpful. I was able to get the new car I wanted within my budget and I couldn't be happier! I wouldn't want any other vehicle...especially in this weather! :) More

Purchasing vehicles is usually a painful experience for me-the staff here was not at all aggressive and made me feel comfortable. They worked on financing successfully and the choice of vehicles in my pri me-the staff here was not at all aggressive and made me feel comfortable. They worked on financing successfully and the choice of vehicles in my price range was very good. I have already recommended them to family members. Respect, friendliness and all around excellent customer service. More

Mastria Subaru was the 2nd dealer I visited. I had seen the new 2010 Legacy at the NY Auto show in April of 2010 and decided it was just what I needed. The only thing to do was test drive the 3.6R version the new 2010 Legacy at the NY Auto show in April of 2010 and decided it was just what I needed. The only thing to do was test drive the 3.6R version and get the best price possible. Mastria was easy to work with and sold me the car at the price I was willing to pay. I also got some "extras" for my car at 20% off the retail cost. The parts department is great to deal with. My one visit for service ( a recall) went quickly and the staff were very polite. More

This is the second vechicle that I have purchased from Alex. In both cases he gave me numerous options in both type of vechicle and price. On the day my car was ready I had to work so he took time out of Alex. In both cases he gave me numerous options in both type of vechicle and price. On the day my car was ready I had to work so he took time out of his day to drop it off to me. A couple of times he followed up with me to make sure everything was ok. The dealership has always been professional and attentive whenever I have brought my vechicle in for scheduled maintenance. I have in the past and will continue in the future to recommend both Alex and Mastria Subaru to anyone that is looking for a vechicle. Sincerely. Wayne Laferte More