Matt Blatt Nissan - Service Center

Poor diagnosis! This was my experience on July 31st, 2020 For a week I had the message “Service Engine Soon” on the dashboard of my 2009 Nissan Versa. The manual sa This was my experience on July 31st, 2020 For a week I had the message “Service Engine Soon” on the dashboard of my 2009 Nissan Versa. The manual said that the message meant that there was a problem with emissions, most likely needing a new gas cap. I had had this same message in the past and a new gas cap solved the problem. Since I was driving from New Jersey to South Carolina I thought that as I began my trip (in the rain) I should get a new gas cap from the Parts Department and eliminate the dashboard message. So I purchased a new gas cap (about $30) at Atlantic City Nissan. When I put it on and started to drive off, however, the message was still there. Before I went too far, I thought that since I’m going on a 500-mile drive (as I said, in the rain), what if it is a bigger problem? So I went to the Service Department and explained my predicament. They said they would need to do a diagnostic test to determine what was wrong, and I said okay. It cost about $132.00 and took an hour and a half. Their diagnosis was that the fuel pump needed to be replaced, and they said they had one in stock, but it would take another hour and a half or more to replace it. I decided against it because I had a long trip ahead of me and didn’t want to use up more time, so I said I will take a chance and go without a new fuel pump. The dashboard message was still there but I went anyway. I hoped it might go away after the car was driven some distance. A couple hours later I got some gas but once again the light stayed on. Several hours later I got gas again, only this time I noticed the gas cap had instructions on it saying to only turn it one click when putting it back on (the other times, and even with my old gas cap, I had used 2 or 3 clicks). I did what it said and when I started up the car the message was gone! Hours later I stopped for another tank of gas, used one click, and the message never reappeared. Of course, I was annoyed I hadn’t seen the instructions sooner, but I was more annoyed about getting a $132.00 diagnosis that certainly appears to be wrong! When I got to SC I looked up what happens when a fuel pump goes bad. My car did not show any of those symptoms! I am allowing one star for this review because all the people I dealt with were very pleasant. More

Shireia Davis provided me with the utmost excellent customer service. She was eager to help me and resolved my issue. Very friendly and very professional. customer service. She was eager to help me and resolved my issue. Very friendly and very professional. More

The service staff is amazing very helpful and pleasant I drive an hour and a half just to come and get my oil changed there drive an hour and a half just to come and get my oil changed there More

Shireia was very nice and helpful.Kristamarie in the Shireia was very nice and helpful. Kristamarie in the service department very nice and helpful. I think Shireia and Kristamarie should both get Shireia was very nice and helpful. Kristamarie in the service department very nice and helpful. I think Shireia and Kristamarie should both get big Increase And they are paying. Both ladies were very professional. More

His the best The best service advisor at Nissan in Eht . Very knowledgeable, and well respected. His very polite, and he will make you laugh!!! Team Jeff Sciore The best service advisor at Nissan in Eht . Very knowledgeable, and well respected. His very polite, and he will make you laugh!!! Team Jeff Sciore More