Matt Burne Honda

Easy Purchase! I've been in the market for a Honda Clarity for a few months. Since it's a plugin hybrid and a new offereing from Honda, it's been difficult for me to I've been in the market for a Honda Clarity for a few months. Since it's a plugin hybrid and a new offereing from Honda, it's been difficult for me to find one in my color of choice. Last week, one showed up at Matt Burne Honda in Scranton, PA, which is about two and a half hours from my home. I reached out to the dealership, through their website, on Sunday. Believe it or not, Lori, who work in Internet Sales, e-mailed me back Sunday evening confirming the availability of the vehicle and that she would get back to me Monday morning with pricing information. Lori was super to work with and communicated with me quickly throughout the week, both via e-mail and phone, to allow me to purchase the vehicle the following Saturday! She made the process extremely easy! Matt was the salesperson that I worked with to finalize the transaction. Once I committed to the purchase midweek, Matt ensured all the documents were in line so that when I arrived Saturday, it would be a simple sale. A few days prior to my Saturday appointment, he discovered that my trade had my wife's name on the title. I suppose I knew this, but didn't think my wife would need to make the trip to Scranton for the sale and she had family coming that day so actually couldn't. Matt sent a driver to my wife's work to get her signature! I have never experienced a salesperson that went so far out of their way for the convenience of the customer. Not only did Matt catch this prior to me making the long trip to the dealership, he took complete ownership to get it addressed. Between my wife and me, we purchase a vehiche about once ever 2 or 3 years and Matt Burne Honda is the best dealership that we have ever worked with. Lori and Matt were absolutely outstanding! More

New car purchase Matt and Kevin were so helpful in getting me into my new HRV on a tight schedule. Thank you so much guys! We Love it! Matt and Kevin were so helpful in getting me into my new HRV on a tight schedule. Thank you so much guys! We Love it! More

Very Pleased I walked in knowing what I wanted and what I wanted to pay. The dealership did not waste my time. They appraised my trade-in quickly, Had the vehicle I walked in knowing what I wanted and what I wanted to pay. The dealership did not waste my time. They appraised my trade-in quickly, Had the vehicle I wanted to test drive ready to go when I got there and even the business office end of the process was fast and painless. My salesman David did what a good salesman is supposed to do. He took my measure and spoke to me the way I wanted to be spoken to. Too many salesmen have no idea that they need to adapt to their customers demeanor and end up frustrating the customer. I am pleased to say David was smarter than that and did a great job. I would highly recommend David Conway and Burnie Honda to purchase a new vehicle. More

fine no issues. have not used the service dept for other than recalls on my honda civics 06 and 09 . do not have any complaints work was done most satisfactorily. have not used the service dept for other than recalls on my honda civics 06 and 09 . do not have any complaints work was done most satisfactorily. More

Excellent Sales Representative Michael Harrity is a knowledgeable and experienced individual, he is an asset to the dealership. Michael was very professional in his dealings through Michael Harrity is a knowledgeable and experienced individual, he is an asset to the dealership. Michael was very professional in his dealings throughout the entire process, he played a large roll in my purchase of a new Honda Accord. More

Very pleased with new Honda Pilot Joe was very friendly and helpful. He made purchasing our new Honda Pilot a stress free experience. I would recommend others buy a car from him at M Joe was very friendly and helpful. He made purchasing our new Honda Pilot a stress free experience. I would recommend others buy a car from him at Matt Burne Honda. More

Great experience right from the very first encounter Have been shopping for a new car, online, and after hearing good things about this dealership, I filled out the online contact form (I REALLY hated to Have been shopping for a new car, online, and after hearing good things about this dealership, I filled out the online contact form (I REALLY hated to do that, but I needed to get the process started!) and received an email response and a call back within minutes of hitting send, from Lori ( very pleasant and personable). I knew what I was looking for and made arrandements for a test drive. From the MOMENT I walked in the door, I felt comfortable. After a brief discussion with the very personable Sales Manager, Sean, I was entrusted to the very capable hands of Tom Duffy. I knew what I wanted (basically) , and what I was willing to pay, and we were able to get to that deal very early in the process. There was no "Let me go see my Sales Manager" excursions to the hidden room in the back, for a hastily scribbled payment on a piece of scrap paper, ( I HATE that!). Tom was very patient, and went through DOZENS of Lease, Buy, Trade, and down payment scenarios till I was satisfied and able to determine the best options for ME, without the pressure of "BUY IT TODAY OR..."that I have experienced with other dealerships. I truly felt I was treated with respect and that they were really out to earn my business. The finance process (Tim) was smooth, stress free and quick. This was my first experience with this dealership, but I can truly say, they have reset the bar for me. Well Done, folks! More

Friends/family About a year ago i bought a 2016 Jeep Renegade...(needless to say I got rid of today! After fighting with it breaking down every couple of weeks.). I About a year ago i bought a 2016 Jeep Renegade...(needless to say I got rid of today! After fighting with it breaking down every couple of weeks.). I thought this was the perfect car for me....i was wrong! I test drove an older model of a civic EX-T and fell in love with it Called our friend Joe to see what he could about getting me out of my jeep Well to my surprise I drove a brand NEW car home today. I'm absolutely in love with this car! Thank you so much Joe More

Awesone staff and large selection of new and used vehicles The selection of vehicles was awesome and the staff were very friendly and professional. Definitely will be doing future business with Matt Burne Hond The selection of vehicles was awesome and the staff were very friendly and professional. Definitely will be doing future business with Matt Burne Honda. B More

Treated like family Buying a car can be such an overwhelming experience, but my experience with the team at Burne Honda was not that. I felt well informed, but not pushed Buying a car can be such an overwhelming experience, but my experience with the team at Burne Honda was not that. I felt well informed, but not pushed or rushed in any one direction. I am quite indecisive and was able to test drive five different cars and spend a few weeks making a decision. Once I picked up my car I was helped with everything, even syncing my phone Bluetooth to my new car. Very positive and relaxed experience. More