Back

Matt Burne Honda - Service Center

Scranton, PA

4.7
2,954 Reviews

2,954 Reviews of Matt Burne Honda - Service Center

Sort by
April 14, 2021

I called to report a problem with my battery. A friend was able to jump start the car so I could bring it in. I was surprised when I was told to wait and in less than an hour I was on my way!! More

by NAAN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Matt Burne Honda responded

We're sorry you had a battery problem but, happy Matt Burne Honda service got you in, out and back on the road! Thanks for taking the time to provide feedback. Safe travels!

April 13, 2021

The service department is very knowledgeable and courteous. The service representatives are very good. The work is done correctly the first time and the results are great More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Apr 16, 2021 -

Matt Burne Honda responded

Thank you for your 5-star review for the Matt Burne Honda service department! We're glad you had a great appointment and we look forward to your next visit.

April 13, 2021

Egon was amazing! I came in with issues on my door lock and key faub and right from the get go, he was nothing but incredibly helpful and honest with me. You guys are lucky to have someone like him on your More

by michellepivovarnik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Matt Burne Honda responded

Thank you for taking the time to share your amazing experience with Egon Berardinelli (we are lucky) and the Matt Burne Honda service team! We greatly appreciate your positive feedback and glowing recommendations. Safe travels!

April 13, 2021

In the sales department I would not recommend working with Tom Carey, incompetent does not follow up on details, after the sale is final costing me $1,200 More

by MIKE.ZIOBRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Moylan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Conway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Henderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Carey, Jack Munley
April 12, 2021

Courteous on the phone and in person. Answered all questions I had about the service and provided an option that I did not consider. Saved me $$$ More

by DEGFAM92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Matt Burne Honda responded

We're glad you had a courteous, money saving appointment at Matt Burne Honda! Thank you for the positive feedback and enjoy the road.

April 12, 2021

Another great experience with the service on my Honda. It was a routine oil change but I also had some rattling. Egon explained the issue and they were able to fix it for a reasonable price. The servic More

by ERNIE.SCHULTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Apr 13, 2021 -

Matt Burne Honda responded

Thanks for sharing your great experience with Egon Berardinelli and the Matt Burne Honda service department. We're pleased you consistently have great appointments and Egon will be happy to assist anyone you send his way!

April 10, 2021

Good service, good costumer service , even Covid times we received service from this dealer so according to my thought you guys doing great job keep it up More

by SITAULACHANDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Harrity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Healey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Matt Burne Honda responded

We're pleased you had a great service appointment at Matt Burne Honda. Thanks for the 5-star review and we look forward to your next visit!

April 10, 2021

They were great. They go above and beyond the service. Jack Goes that extra mile and does the leg work so you don’t have to. They make it very easy to get your car serviced. More

by BUDDY249@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Apr 13, 2021 -

Matt Burne Honda responded

We're glad Jack Munley and the Matt Burne Honda service team went above and beyond to make your visit great! Thanks for the positive feedback and safe travels.

April 08, 2021

Superb!!! Simply Suoerb!! wonderful, friendly, like family, with much respect, to me, my family and vice versa! Mi Honda es su Honda , fits me bedt More

by JIMBONELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley, Mike Gramigna
Apr 13, 2021 -

Matt Burne Honda responded

We're thrilled to have you in the Matt Burne Honda family and glad had a superb service experience! Thanks for the 5-star review and we look forward to your next visit.

April 08, 2021

Service department goes out of their way to be helpful and to accommodate your needs. They provide fast, professional service. I appreciate Burne Honda service. More

by Maryjsher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Matt Burne Honda responded

Thank you, we appreciate your positive feedback! We're pleased the Matt Burne Honda service department provided a quick and helpful appointment. Safe travels!

...
157
...