Matt Castrucci Honda

Had an appointment for an oil change and the experience that I received in the service area was horrible! I arrived to my appointment, walked through the door from the bay area and was immediately told th that I received in the service area was horrible! I arrived to my appointment, walked through the door from the bay area and was immediately told that someone would help me shortly. While waiting to be helped I was on my phone, as I stood there waiting I noticed two different men that came in, both men walked up to different people that were working in the service area. When I was finally helped, the guy that said I would be helped got rude and said the reason I had not been helped is because I was on my phone and he didn't want to be rude, funny thing is the guy that was standing at his desk was on his laptop. There was no reason for him to say anything, after all he was not helping me at this point. I spoke to the CS Manager and was told that she would have a conversation with the manager over the service department, she texted me the next day to tell me that the service manager was still out but she could talk to the GM, I told her I would rather call the GM myself. I spoke with the car salesman that my husband had when he bought his car and I also left the GM a voice message. It has been a whole week and I haven't heard from the salesman or the GM. Lesson learned, it's really funny how nice people are when your buying something but if it's not benefiting them you can't get a call back. I work in the customer service industry and I live by Treat people the way you want to be treated. I will definitely remember how I was treated and I will definitely think twice about where I will buy my next Honda. I appreciate the CS Manager for her help but the car salesman and GM, customer care must not be at the top of your priority list. More

I recently purchased a 2025 Odyssey. This was my first time purchasing a car from Matt Castrucci and thanks to our salesman, Sy Jones, it went much easier than I've experienced with oth This was my first time purchasing a car from Matt Castrucci and thanks to our salesman, Sy Jones, it went much easier than I've experienced with other dealerships. Overall, I'd rate our experience as a 10 out of 10. More

Phenomenal experience, easy transaction, excellent customer service, immaculate vehicle condition. 10/10 MJ was an outstanding sales rep. customer service, immaculate vehicle condition. 10/10 MJ was an outstanding sales rep. More

We had a wonderful experience purchasing our new vehicle here. We had been to multiple dealership and Al Glover was a standout salesman, he went above and beyond to find the exact car we were looking for an here. We had been to multiple dealership and Al Glover was a standout salesman, he went above and beyond to find the exact car we were looking for and gave us plenty of space and time to explore the vehicle before we purchased to ensure it was exactly what we wanted. We ended up buying a new Pilot and have been very pleased with the purchase. Al even made sure to walk us through all of the features of the vehicle and was available for questions after the purchase. I would purchase from Al and Matt Castrucci again in the future! More

My family has been fortunate to have purchased a number of vehicles from Matt Castrucci Honda. Mr. David Estepp was an invaluable resource when I was searching for a used hybrid car. He was kind enough of vehicles from Matt Castrucci Honda. Mr. David Estepp was an invaluable resource when I was searching for a used hybrid car. He was kind enough to show me the new 2025 Honda Accord Sport Hybrid. The experience was quite enjoyable, with a smooth and quiet engine, no issues, was a pleasant touch. This was my first time purchasing a car, and Mr. David's assistance throughout the entire process was invaluable. More

Dealership was clean and the experience was very smooth all the way trough the final steps. A special shout out to Al Glover our sales person. He was extremely knowledgeable and for the first time i can sa all the way trough the final steps. A special shout out to Al Glover our sales person. He was extremely knowledgeable and for the first time i can say made the car buying experience stress free. More

We just stopped in to look! Drove a crv and loved it. We left there drove another vehicle. Went straight to our bank to purcase it. Our sales associate was Dawn Howard. She we Drove a crv and loved it. We left there drove another vehicle. Went straight to our bank to purcase it. Our sales associate was Dawn Howard. She went above and beyond. We not only had a wonderful person to deal with but I do believe we have met a friend !! I would recommend her to anyone. She was so amazing. We just loved her. Thank you Dawn for everything you did for us. More