First, I'd like to say, I liked my salesman, Chris, but was extremely dissatisfied when I dealt with the management at this location. I was made an offer on a vehicle. I went to other dealerships and saw what they could offer, but ended up coming back to this dealership to complete my sale with Chris since I enjoyed working with him. I took the prospected car out for one last test drive with my parents while the dealership assessed my trade.
I returned to find out they claimed to have misquoted me on the offer and made a quote for a 2016 model of the car instead of a 2017. They would not value the offer originally made and also severely low balled me on my trade.
I ended up walking away, but called the store manager to let him know why he was losing the sale. My call reached his voicemail, and apparently he couldn't be bothered to call me back himself. The manager elected to have another one of the sales managers call me back, to which they apologized for the mistake and offered me a paltry additional $200.00 towards my trade and marginally reduced price on any additions (he claimed this was "at cost").
I advised him that it was bad dealing to offer a quote to a customer on something as substantial as a car purchase and then to go back on their offer. While apologizing is nice from a business standpoint, you stick by your offer and you make it right by the customer. I wasted the entire Black Friday shopping season, during which I hoped to find a good deal on a car, because they went back on their word. I also explained this to him and they offered me no consolation for my lost time. I am now starting at square one as any other deals offered to me by another dealership have fallen off after the Black Friday shopping season.
The worst part of all of this? The "deal" they offered me for the car is actually MORE than the value of the car on Honda's website with the SAME exact features. I can't help but feel they tried to take complete advantage of me.
Absolute disrespect for the customer. Do not waste your time here as they clearly do not care to right their mistake on the customers behalf.