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Matthews GM Center - Service Center

Vestal, NY

4.8
327 Reviews

327 Reviews of Matthews GM Center - Service Center

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July 01, 2025

Pleasant, timely. These made the entire experience a good one. I am a repeat customer. More

by DTEACH97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Very easy to deal with excellent sales and service. Been a repeat customer for years. More

by IMAGES92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Valley
June 22, 2025

My vehicle was towed in as the engine shut down. Perry Griffith took control and stayed on top of the situation and communicated with me the entire time. I can’t say how great the communication was More

by scott31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Griffith
Jun 23, 2025 -

Matthews GM Center responded

Hi Scott-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 20, 2025

Very friendly and professional. Service was excellent and prompt. Waiting area was clean and inviting. More

by MMB1365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Matthews GM Center responded

Hi, We are grateful for your review. Our top priority is customer service, and hearing about it in action makes our day! See you next time! 

June 20, 2025

Thanks for the excellent work. When you buy a car from a dealership, you need more than just a sales person you need somebody who will back and service the vehicle. Thank you Matt More

by sblazice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 12, 2025

Fred and Josh both were excellent. They accommodated last minute request for appointment and were impressively efficient in their communication and getting back to me. More

by trufriend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Abbott
Jun 13, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 11, 2025

Very courteous service, easy in and out, and complementary car wash! Great communication with customer and service was completed satisfactorily. More

by mstricek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 11, 2025

Service was handled very professionally starting with front desk reception to Mr. Jim Rogers and service mechanic More

by rgreco1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 09, 2025

Wee had a great time in buying our Sierra Denali. Kelsey Was extremely eager to make us happy and very knowledgable about the truck. She even wanted to see our puppy on a visit. Others we worked with More

by alsgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Matthews GM Center responded

Hi- Thank you for choosing Matthews GMC for your automotive needs. We are thrilled to hear about your positive experience with Kelsey. Congratulations on your new vehicle! We appreciate your kind words.

June 08, 2025

Matthews auto group. Great place! Great people!! Especially Jimmy in service! He’s the best! More

by fhobarth0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darby Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Filan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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