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Matthews GM Center - Service Center

Vestal, NY

4.8
341 Reviews

341 Reviews of Matthews GM Center - Service Center

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July 21, 2025

Took my new truck in for an oil change and they dented and scratched the door More

by eperrotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Linge
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 18, 2025

Very clean, not cutter with junk,all the staff are nice and helpful, easy to get work done on your vehicle. More

by badwolfman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 17, 2025

Professional. Easy to work with. Tries to do what's workable and best for the customer. More

by Jandfgdovin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 14, 2025

excellent service as always! The service department is always helpful and stays in contact with you throughout the process. More

by jessica_autume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Matthews GM Center responded

Hi Jessica- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 14, 2025

Very good! !!!!Great service: in & out record time. James Rodgers good job. Will be back> More

by SNO24MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Matthews GM Center responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 14, 2025

Jim was very helpful in analyzing and determining how to proceed to correct my problem. More

by jkobuski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Matthews GM Center responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

July 13, 2025

Fast frendly service work done on times and fare prices and easy payment process will recomendl More

by mrmoose1470
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Matthews GM Center responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 11, 2025

Great service, prices and scheduling. All personnel are great to deal. Will continue to patronize. More

by mnjgons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

July 10, 2025

Always do a awesome job! Great service department as well as Sales. Always deal with Matthews More

by lmmih1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 09, 2025

Rob is always kind and courteous. Cadillac service is the BEST! I was 10 minutes late for my 11:00 appointment, but they still got my oil changed and tires rotated in an hour. I was o More

by eagarufi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
Report | Print
Jul 10, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your positive experience with Rob at Matthews GMC. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.

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