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Matthews GM Center - Service Center
Vestal, NY
309 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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309 Reviews of Matthews GM Center - Service Center
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May 19, 2025
Rob was fantastic. Rob and the team got my Buick Park Ave in and out FAST! Rob and the team got my Buick Park Ave in and out FAST! More
by Dudes?123
Verified CustomerEmployees Worked With
May 19, 2025
The staff is extremely friendly and knowledgeable, dealing with my service needs. I won’t take my car anywhere else. dealing with my service needs. I won’t take my car anywhere else. More
by TCONNELLY1
Employees Worked With
May 06, 2025
Service dept was very helpful and resolved issue we had with mirror on our xt4 with mirror on our xt4 More
by BOUGH1
May 03, 2025
They did not call to keep me updated about my service and I am still waiting to hear regarding a part they had to order and its been several weeks since my vehicle was there. A mechanic did go with me regar I am still waiting to hear regarding a part they had to order and its been several weeks since my vehicle was there. A mechanic did go with me regarding one of the issues I was having but they couldn't find it. During the drive the mechanic did hear the noise and took my vehicle back in and it was then I was told I needed a part ordered. More
by bren327
Employees Worked With
I started with one person but it was another who in the end communicated with me after I had to call.
April 30, 2025
Got totally ripped off and they lied too they did work I didn’t approve of and was forced to pay. I was told over the phone vehicles need one coil and one spark plug they replaced all four spark plugs witho didn’t approve of and was forced to pay. I was told over the phone vehicles need one coil and one spark plug they replaced all four spark plugs without my permission and then I was forced to pay for it during time of pick up. Also had a battery installed a week later. After the installation of the battery, my caution, hazard lights do not work anymore, the coil and a spark plug and the vehicle started misfiring then when I spoke to the mechanic, he explained it is a very common issue, but is not under warranty even though my vehicle only has 53,000 miles on it. I will never return or recommend your dealership to anyone ever. Repairs department is unreliable and untrustworthy. If you would like to contact me about my awful experience you may contact me at 516-732-2327 my name is Miguel. By the way, I have 25 years in the auto mechanic business and I really feel that the service technicians really took advantage of me and lied to me so I have no trust in them and I have no trust for your dealership. More
by Miguel Villanueva
Employees Worked With
April 29, 2025
Matthews resolved the transport damage to the Denali rapidly and effectively. No issues at all. rapidly and effectively. No issues at all. More
by JR_BOATWRIGHT
April 28, 2025
It was fast and cheap. And friendly that's where I picked Matthews for all my cars the end And friendly that's where I picked Matthews for all my cars the end More
by BRIAN11141966
Employees Worked With
April 25, 2025
Service is always a good experience. Prompt and courteous. They keep you informed throughout the process. Prompt and courteous. They keep you informed throughout the process. More
by DMACDMCK
Employees Worked With
April 25, 2025
Great service every time nice friendly staff never a long wait to get in n out…. wait to get in n out…. More
by ABNYNY8675309
